ComplaintsforOregon HotSpring Spas

• Initial Complaint

  11/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I am writing in to file a complaint with the headquarters of Oregon Hottubs and Spas. They recently crafted an email marketing campaign for black friday sales and emailed it out to an unknown number of consumers. In the email they advertised 5 hot tubs at a special price point. In the same email they request consumer information. I filled out the form as I was interested in a couple of the hot tubs included in that email at that price. I got a call on thanksgiving day/morning. I was told that the hot tub I wanted in the email was not the price advertised and that they were only selling a brown one at that price. They said it was a marketing error and just used the wrong color hot tub in photo, I was also told that they had none of the hot tubs in the email left for sale. The email also offered no disclaimers such as limited quantities, specific model numbers/ colors etc. The following day (actual black friday) I followed up and was once again told that none of the hot tubs in the email were available/left at that price. Essentially they had sold out of every single hotub in that email, all five models, at that price. I questioned stores across the state of oregon and was given that same response as well. I am filing a complaint with you in regards to the nature of their marketing and client information collection practices and would like to refer specifically to oregon's anti trust regulation and fair trade practices law ors_646.607. When I visited a show room, the advertised models (some of them not all) were sitting on the showroom floor. When questioned about this I was told it was not the model number they were selling in the email nor the color. I specifically stated this was considered deceptive marketing tactics. I was told to forget about the email. This is highly deceptive marketing. The company needs to be held accountable for this and remove the email or provide the models advertised in the email campaign when I am standing right in front of it.

  Business response

  11/30/2022

  Good Morning,

   

  I apologize if there was any confusion. It looks like there was an error in the email that was sent out to our customer base that did not specify that there were only select models that the special pricing applied to. We would like to honor the pricing you received on the flair model you were interested in.  We normally do not offer our floor models for sale as we set our floors for the year. We do currently have the Flair model available in the Tuscan Coastal Gray,  Alpine White ****** Ice Gray Expresso. If you would like to explore those options please reach out to me directly and I can work to facilitate with our onsite sales staff. My direct email is *********************************.

   

  Have a great day,

  Customer response

  01/03/2023

   
  Complaint: 18464724
  
  I am rejecting this response because:I did follow up with the respondent *********************************
  and have not heard back yet. I sent another follow up email again today and would like to re-open the case please
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a hot tip package from this company in February. Hot tub was delivered in march. The package included the hot tub, steps to get in, chemicals, cover for the spa and cover lifter. To date we have never received the cover lifter. We have emailed the company several times and were told its on back order. Two weeks ago we received an email stating they got some in and they would be getting ahold of us to come install it. We have heard nothing since that email. We want our lifter because it aids in taking off the cover without straining my back. We bought the spa specifically because of my numerous back problems and using the spa is a literal pain without the lifter.

  Business response

  05/23/2022

  Good Afternoon - 

  We apologize if there was a miscommunication regarding part of your order being on back order. Unfortunately, with the lack of raw materials & several factories still under some sort of restriction, this isn't something that we can control. 

  We do however, get our customers scheduled just as soon as we get an ETA on these back ordered items. After looking at your account, I see that your lifter was just installed this last weekend. 

  We certainly hope you're enjoying your new unit.

   

  Please call our service department at *************** if you should have any further concerns.

   

  Customer response

  05/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

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