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Find a Location

Molly Maid has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Molly Maid

      2515 E Evergreen Blvd Vancouver, WA 98661-4322

    • Molly Maid

      6312 SW Capitol HWY Ste. 161 Portland, OR 97239

    Business ProfileforMolly Maid

    House Cleaning
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Molly Maid has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Molly Maid

        2515 E Evergreen Blvd Vancouver, WA 98661-4322

      • Molly Maid

        6312 SW Capitol HWY Ste. 161 Portland, OR 97239

      Location of This Business
      2515 E Evergreen Blvd, Vancouver, WA 98661-4322
      BBB File Opened:
      12/14/2004
      Years in Business:
      21
      Business Started:
      9/1/2002
      Business Started Locally:
      9/1/2002
      Business Incorporated:
      2/2/2006
      Type of Entity:
      Corporation
      Business Management
      • Ms. Trudy Snyder, Owner
      Contact Information

      Principal

      • Ms. Trudy Snyder, Owner

      Customer Contact

      • Ms. Trudy Snyder, Owner
      Additional Contact Information

      Fax Numbers

      • (360) 258-4496
        Other Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/27/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We had Molly Maids come clean our house Friday, July 8, 2022. They charged $340. I caught one of the cleaners standing on our couch wearing dirty street shoes. After the "service", our house remained filthy, many areas completely untouched, and the floors dirtier than before they came. As the business is closed over the weekend, my wife (9 months pregnant) was left to clean the house herself. I reached out for a resolution, Monday July 11. They offered me to have a team come clean the house again, however this would assume we would just sit with a dirty house over the weekend. Since we were forced to clean the house ourselves, they offered us a 10% discount on a future clean, which is not nearly adequate for a service that was not completed. Not to mention I would never give them more money for a repeated service.***** from refusing a refund for the house cleaning, this also disregards our couch needing a cleaning after they stood on it with dirty shoes. They offered me $60 towards a couch cleaning, which does not even cover the cost of a professional couch cleaning. This need for a couch cleaning was directly caused by their employee, so at the very least, a fully covered professional couch clean seems fair. But they refused that as well.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Holly L

      1 star

      01/11/2024

      M M personnel are hard working, pleasant people.BUT ***** of Molly Maid , serving ******** ******* ****** is the most empathetic person that I've met to date!!!!!I had just found out the 0r3vopus date of service that a close family member was in hospital, in critical condition. ***** was sympathetic at first. But then she proceeded to push me and pushed me to get more take on more hours with you people pay them more so that she would get more money into the business I couldn't think straight I was very very upset and and distracted and couldn't think straight because of the horrible news that I had just received. When the people that clean the two people were very nice ***** and ********* well ***** was very very young play young man very nice and went on his way for me being sympathetic on that day they knew that the situation. Anyways so at the after they left sorry I had your grass on that, they just text me immediately demanding that I give her the my credit card number previous so that she'd ask me she had asked me several times over text several times after I had booked and then over the phone of the final final decision for me to have him come at her reducing the minimum time that they came to three and a half hours to two hours. She also said that I could simply hand my credit card over to ********* when finished and that **** would know how to proceed from there.********* refused to take my Cc from my hands. They quickly left thereafter! Immediately after they left ***** started barraging me with texts, calls and emails, for over 4 and a half hours!Terrible human being with no empathy. ***** acted subhuman!!!!!!*****, I'm sorry if I offended you as you shared a personal tragedy that happened in your life.I apologize.Also upon putting my belongings back in place, I noticed a lot of dirt, debris that was messed. Kind of disgusting.I am asking for a refund in full due to reasons stated above and a very unprofessional Supervisor, *****

      Local BBB

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