ComplaintsforH & R Management Inc.
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Complaint Details
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Initial Complaint
12/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Dec 9 thru Dec 11 I was at motel 6 in Vancouver. On my second night staying i woke up unable to breathe and coughing like crazy. I purchased these rooms for 251 for 3 nights. I brought it to the attention of the housekeeper on Dec 10 that the room was covered in black mold. On Dec 11 I contacted the office to see about switching the room. After getting an ok to switch rooms I was then asked to leave once I said I would be reporting this to the BBB because it is unhealthy, unsafe living conditions and no room with that much mold should ever be occupied. I was refunded ***** and no concern about my health. On Dec 12 I plan to go to the Dr for evaluation of my lungs due to the unhealthy conditions. This trip will/ and should be at the expense of this motel as they willing and knowingly put me in this uninhabitable room.Business response
01/18/2023
We apologize you ran into this issue with your room. We are investigating the matter further. We have gone ahead and issued a full refund for your troubles with us.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.