ComplaintsforPro-Caliber Motor Sports Inc

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Just a couple of weeks ago I purchased an all terrain vehicle from Pro Caliber Motor Sports. I loaded it on my trailer and took it home. It sat in the garage as I installed some aftermarket lights. After all my installations were complete I took the *** down the street to make sure everything was functioning correctly. When I returned back to my home I was inspecting the machine and noticed there was grease all over the right side of the engine where the half shaft comes out of the engine. It was obvious that the CV boot was leaking either from the clamp area or from a defect in the boot itself. I loaded the rzr back up and took it into the dealer for warranty work. After hours of waiting they responded to me that the cv boot was not covered under warranty because it was a normal "wear" item. I responded to them that the vehicle had not been taken anywhere and any mechanic worth their salt would know just by looking at the machine that that was the truth. The CV boot had not any any wear at all and certainly not enough for it to warrant a failure. I believe that this condition was present when I purchased the machine and that Pro Caliber should fix the machine as they advertised it as a brand new machine with no defects. The utterly refused to do so and sent me packing. Their customer service was completely atrocious and I believe their overall treatment of my issue to be poor business operating ethics.

  

  Business response

  01/23/2023

  We have already reached out to the actual purchaser via email, as well as left him a voice mail, offering to fix the CV Boot in question. We have yet to hear back from him. Apparently, it was his son that brought the unit into the dealership this last weekend and was upset the Service Writer and Tech would not cover the damage under warranty.  They did tell him they would speak with a Manager on MOnday to see what could be done and a Manager has now reached out to the actual purchaser.

  The torn CV boot was clearly impacted by something and not a result of any manufacturing defect. We believe the person filing this complaint is not the actual purchaser. The part in question is an item that is not covered under the manufacture warranty as they typically fail when damaged by an outside object. The machine actually had 14 miles on it when it came in so it was used more than indicated. 

  In spite of the fact this would typically not be covered under any type of warranty we are offering to fix this machine at no charge as a gesture of goodwill. We do ask that the actual purchaser contact us directly which they can do by emailing us at *************************** or by calling ************ and asking to speak with the General Manager, Sales Manager or Service Manager.

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new 2022 Indian Springfield motorcycle on July7th and as of today 9/14/22 the ****** DMV has not received any documents from Pro Caliber. According to the ****** DMV, dealers are required to submit the required documents within 39 day of the purchase. I have tried multiple times to contact and confirm the documents where submitted but have got not return calls or emails from Pro Caliber.

  

  Business response

  09/19/2022

  ***,

  We apologize your title paperwork is taking longer than it should. We did send it by to the ****** DMV via Federal Express back in July, so the delay is on their end. The reason they are telling you they have no record of it is because they have yet to process it, not that we haven't sent it to them. ******, our title clerk, will call the ****** DMV to see what she can find out and then also reach out to you later today or tomorrow. Please email us directly at ************************************ to confirm your phone number and the best time to contact you. We are sorry about the delay, and we will do all we can to have the ****** DMV speed up the process.

  Customer response

  09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife had placed a complaint in June about an oil leak on her 2013 CanAm Spyder that had not been repaired correctly for the second time since the first of April 2022. After her complaint, they made arrangements to come and pick up her Spyder to try and repair the oil leak for the third time. I got a call on July 8, 2022 at 3:39 PM that it was ready to be delivered on July 11 or 12 of which, was not and no calls from them as to what the problem was. I called them to find out that it would be delivered on July 13 of which, it was delivered at 10:15 AM We took it for a test ride on July 14, 2022 at **** AM for approximately 40 miles then home. Went to the garage on July 15, 2022 at 4:45 PM only to find oil all over the floor under her Spyder once again. I called Pro Caliber on July 15 upon finding the issue and, no answer nor a return phone call after leaving a detailed message. I have asked them every time that it has been taken in to please test drive the Spyder of which, they have not done all three times. I personally have lost 16 hours of my time @ $15.75 per hour the 2nd time that I delivered it and picked it up along with ***** miles delivering and picking it up the 2nd time @ $.625 per mile.I am asking that this gets picked up once again and resolved for the 4th time along with reimbursement of my expenses mentioned. We have been more than patient now since the first week of April, almost 4 complete months and 3 failed attempts to fix the issue.

  

  Business response

  07/22/2022

  We will contact the customer and once again pick up his machine for repair and then return it as soon as possible. We are sorry to hear the machine is now leaking oil again but it was in fact test drove for a standard period of time and then sat at the dealership for a couple days just to make sure it was not leaking any oil before it was returned. Our lead BRP tech was the one that did the repairs, as well as test rode it and confirmed it was not leaking any oil before it was returned. The customer can expect a call from the dealership representative that will be picking it up to make arrangements so we ask that the customer please answer our calls as he has been very difficult to contact during this entire process.

  Customer response

  07/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but, expect the repair to be completed properly with no further problems along with compensation for my expenses as noted in the complaint.
  
  Sincerely,
  
  *****************************

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