Business ProfileforDick Hannah Jeep

Took my vehicle in for an oil change, a software update (recall related) and check engine light diagnosis on May 8th. Told that I would be able to pick up my car later that day. No update later that day. Was told late day on Thursday May 9th that the issue would be resolved in a week and that I should get a loaner for a week. Picked up a loaner on May 9th. Returned the loaner a day early (on 5/16) due to a business trip. Was told the car would be ready on 5/18, or 5/21 at the latest when the technician returned to work. No update on Tuesday 5/21. Told that a part was on its way for the 1st time on 5/22 and that it would be ready by Friday 5/24 and that I would receive a call. No Update on Friday 5/24 or Monday 5/27. I reach back out on Tuesday 5/28 - I was told it would be ready on Friday 5/31. No update on Friday 5/31. I leave messages on 5/31 and 6/1 after a receptionist said the issue would be resolved promptly. I call again on 6/3 - leave a message. Call again on 6/3 and am able to speak with an employee (one who I have not worked with) who lets me know that work has not even begun on the car. He says I will receive a call from my Service Manager on 6/4 regarding another loaner and more of an update - no call on 6/4. Text my Service Manager again on 6/5 - no response yet. I have not driven my car in a month. I am working with a representative from Jeep Wave, as well, but others should be aware.