ComplaintsforAlpha Eden
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Complaint Details
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Initial Complaint
07/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I hired this business to come and and kill a mole that was in my yard. They came out and sold me an entire home pest control package. I was initially happy with the company, but found that I was being billed for services that were not rendered. On 3 occasions, I found that they billed me for services not rendered. We checked our home security footage, and nobody from the company came out the day billed, nor the day before or the day after. It became obvious that they were committing billing fraud, by billing for services not provided. I called the head company, and they apologized and credited me back for the services they did not provide.I fired this company after this incident, but have just located another $85.00 charge that they snuck by me using my credit card information they had on file. In checking with Yelp reviews, there are at least 2 other customers that have complained about phantom billing.Please investigate this company and their billing practices, as I believe they are defrauding multiple ************************* residents.To make matters worse, the mole that this company was hired to kill, is still tearing up my yard. They are listed under Western Exterminator, but BBB has them as Alpha Eden. I think this is a shell company, that is defrauding citizens.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.