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ComplaintsforReal Property Management Vancouver
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I filled a maintenance request, as directed, for some broken blinds in our new townhome we just started renting. I was told to do this for anything broken within the first ten days to make sure I would not be blamed for their condition when moving out. I filled out 3 maintenance requests for the blinds, the missing back gate, and the ridiculous floor that is popping up all over the place. I received a phone call from a handyman asking if he could come in and fix the blinds. I said the blinds are the least of the problems and asked him to fix the floor. He said it was no big deal for him to go in and check out the blinds so I said sure. At no time did he mention he would be charging me a service visit and why should I even have to pay for broken items? He did nothing to fix the blinds and charged me $156.26. He did nothing to fix the floor or anything at all. The blinds are still broke the floor is even worse and they said they wont be putting up a gate to secure the back yard as i had been told they would when shown the home.Initial Complaint
10/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We hired Real Property Management to rent our property and decided to fired them for untimely advertising for the property(finding renters), horrible communication, and terrible customer portal. Now, they have tried to extort money from us twice since firing them. Once over the phone($700) and now over email for the sum of $1846.45 with no statement or breakdown of expenses. They never rented our property for us and never advertised the property over a 6 week period. After 6 weeks of wondering what was going on with our property because we couldn't get in contact with anyone from Real Property Management we decided to cancel their services. I was told by their sales representative that they don't use/have rental agents. Doesn't make sense to me why a rental agency doesn't have agents. We paid them what little work was done on the house prior to canceling the rental service and they since have tried to get more money from us. I would like them to stop trying to get more money from us without any negative affect to our financial institutions as we will not be paying them anything more under the fear they could keep saying or trying to extort more money from us in the future.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.