ComplaintsforARS Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In a nutshell, AllState commissioned them to do repairs on my house. They were unprofessional and disrespectful.They gaslit me and tried to bully me - claiming that issues after restoration were probably there before and that the right and only path to fix the carpet issue was theirs. They used inferior replacement products.AllState paid them 29k for their shoddy work. They sent me a bill today for $500. I want this credited so that I do not owe them anything and I never have to deal with them again. A further explanation is in the attachment.Business response
08/10/2023
I am currently out of the country, however I did call ********************* directly and left him a vm to contact me so that we can discuss a resolution. It is never our desire that a client would have a negative experience with our company. I will be back in my office on 8-14-23, I can then look into the matter further, but based on Mr.********** desire to post derogatory remarks in multiple places on the internet rather than return my call, it might not be his desire to resolve issues. It is state law that a contractor has the first right of refusal to correct construction related issue. By ********************* having removed the flooring and hiring another contractor, this has denied our company the ability and right to correct his concerns. I do not understand how the uploaded water bill relates, I'm sure this must be a mistake.Customer response
08/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of waiving the $500 deposit fee is satisfactory to me.
Sincerely,
*******************************
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Contact Information
Vancouver, WA 98682
Business hours
Today,Closed
MMonday | 7:30 AM - 4:30 PM |
---|---|
TTuesday | 7:30 AM - 4:30 PM |
WWednesday | 7:30 AM - 4:30 PM |
ThThursday | 7:30 AM - 4:30 PM |
FFriday | 7:30 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.