ComplaintsforGift Services, Inc

• Initial Complaint

  12/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 19 2022 I placed an order for 5 gift baskets. On 2 of the gift baskets I paid and extra $9.95 for the package to be delivered on the 23rd right before Christmas. Its now the 26th and the packages have still NOT arrived. I reached out to customer service to be reimbursed for the additional amount I paid for expedited shipping but Gifttree is refusing to provide a refund because the delay was weather related. Im not sure how that makes sense. Its pretty simple. If I pay for a package specifically to be delivered on a specific day and its not, I should be reimbursed for the amount I payed for the specific day shipping. Im not understanding how they feel comfortable with handling business in this unacceptable manner.

  Business response

  12/28/2022

  We do sincerely apologize for the delays, because these are weather related and beyond anyones control we generally are not able to reimburse for delays of this nature.  This is outlined in our Shipping FAQ. We will honor your request to be refunded the $9.95 per package, a total refund of $21.65 has been returned to your account and you will see this within 3-5 banking days.   Please note that the gift card that was previously issued for these weather delays has been canceled.

  Customer response

  12/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/11/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Three weeks ago I began receiving daily emails from GiftTree.com soliciting their products. I tried to unsubscribe but the option to do so doesnt work. I chatted with a customer service rep last week and then called directly a couple of days ago to request that they stop sending me emails. As of today December 11, 2021 the emails continue, I received another one this morning.

  Business response

  12/23/2021

  We do apologize for the lack of ease to which you can unsubscribe. I do see that you are currently unsubscribed and I have asked our internal team to take a closer look to see how we can prevent any further instances of you receiving emails. This is a rare occurrence, however it has happened to you and we are very sorry for that. It is never our intention to annoy or inconvenience anyone, especially a previous customer. We please ask for just a bit more patience while we work to resolve this for you and to ask your forgiveness for the trouble we have caused. Please let us know if you have any additional concerns or feedback. It is our pleasure to serve.

  Thank you for bringing this matter to our attention again and we hope that maybe one day in the future we might be able to serve you again.

   

  Sincerely,

  **************

  Gifttree

• Initial Complaint

  09/15/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have sent a gift package using this service called gifttree, I live in the UK and sent a plant and chocolate box to my friend in US I used the same day delivery feature and spent 114 USD, by friend never received the package and I felt like a total fool. There is no way to contact them as they doesn’t receive any calls, I was on the phone for nearly 20 minutes (calling from UK) and no one called, this seems to be a fraudulent business as they updated on their website that the gift have been delivered (which is totally false). I would like to receive my money back and also the stress caused to me and embarrassment needs to be compensated. This is the order no is *****************

  Business response

  09/17/2021

  Thank you for your recent order for Mustafizur. We wanted to provide you with more information from the shop regarding your delivery. After speaking with the shop manager, they had spoken with their driver who said that someone at the delivery address received the basket on 9/15 between 4-5pm local time. 
  
  
  If this information appears to be incorrect, please let us know. We apologize for any trouble or inconvenience that you and your recipient have experienced. Feel free to reach out with any questions or concerns you may have. We are always glad to help.
  
  
  We appreciate you and hope that aside from this matter you have had a great week.
  
  

  Customer response

  09/17/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** **** ****

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