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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
2/03/22 ***** down payment work started 100 squares roofing installed new gutters 5 skylights roof not laying down right, skylights leaking, gutters damaged by fox workers came out did some repairs promised to fix gutters address other fixes wont answer calls paid in full when completed job now I have leaks through out houseBusiness response
03/26/2023
The gutter damage was reported to us 1 year after the jib was completed. We still went out and replaced the entire run of gutters. The leaking that he speaks of was old damage from when his roof leaked before we installed. Where he is claiming its leaking the pkywood was completely dry. We went out and replaced one section of his roof 6 months ago and had not heard from him. The day he called and said it was leaking we had an entire crew out there 3 hours later. We have went above and beyond for this customer since. day 1. Why would he have paid for the roof at completion if the gutter looked like that. Because it didn't. Clearly, that happened long aftere were done installing but we still replaced it for him. His son is very confrontational and actually was threatening our install crew and manager
Customer response
03/26/2023
Complaint: 19591875
I dont agree with what they say but as long as they fix everything and complete job
Sincerely,
***********************Customer response
03/27/2023
*** is working on fixing and making right any and all of my concerns.right now waiting for nice weather to continue I will inform you of end results. thank you ***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.