Additional Information for Ryonet Corporation

• Mr. Ryan James Moor, President
• Mr. Brandon Schmunk, Sales and Support Director

Principal

• Mr. Ryan James Moor, President

Customer Contact

• Mr. Brandon Schmunk, Sales and Support Director

• 98687

• All

• Order Inspection Policy:
  Due to the nature of thescreen printing business, we realize that many times our customers arerelying on our products and shipments to produce time sensitiveorders. The Ryonet shipping department has a + 98% shipment accuracyrating, but from time to time something may be missed or the wrong itemmay be in an order. We ALWAYS rectify these problems immediately andre-ship the correct product via UPS Ground or USPS Priority Mail. Ourstrategically placed distribution centers can reach anywhere in theUS in 2-3 business days using these methods of shipment. If an expeditedshipping method was selected on the original order, then anexpedited shipment method will be used to rectify the order.
  
  CUSTOMERSMUST INSPECT THEIR PACKAGE WITHIN 48 HOURS OF RECEIPT OF THEIR ORDER.This will help ensure that you receive your product quickly and helpavoid last minute rush situations. If an order is not inspectedwithin the given time restraints then we will still rectify the problemup to 30 days after the receipt of the order by re-shipping theitems via ground service. All claims made after 30 days of the receiptof order will be handled on a case-by-case basis at the discretionof Ryonet. As always, we want to ensure that our customers aresatisfied. For questions pertaining to shipping or transit timesplease send an inquiry to our Support Team.
  
  Return Policy:
  If your product was damaged during shipping please call: 1-800-314-6390 or send an inquiry to our Support Team. ScreenPrinting.com and Ryonet offer a 30 Day Limited Return Policy.This return policy applies to all of our products and equipment unlessotherwise specified on a particular product or piece of equipment.(All returns must be authorized.)
  
  Items that cannot be returned:
  * Software/ Artwork, DVDs (any disc content) and Downloadable Content.
  * Inkjet Printers
  * Custom Pantone Matches
  * Custom Equipment Configurations
  
  Returns are only accepted if a product has not been used, UNLESSauthorized by a customer service representative. Return shipping chargesare the responsibility of the customer. However, return shippingcharges are not the responsibility of the customer if the item beingreturned was damaged in transit, received in error or the incorrectitem was shipped. Original shipping charges will not berefunded/credited. Customer must contact Ryonet within 30 days ofreceiving a product if they desire to return it for a refund. Allreturns made after 30 days of receiving a product are ONLY eligible forin store credit. (All returns are subject to restocking fees.)
  
  
  Restocking Fees:
  Due to processing, receiving and credit card fees a standard 5% restocking fee will be applied to all returns*
  *Dependingon the item, whether it has been used, the condition in which it isreceived, when the item was purchased, etc. this restocking fee issubject to increase. Restocking fees for all equipment, kits andpackages begin at 10% and are subject to increase dependent on the item,whether it has been used, the condition in which it is received,when the item was purchased, etc.
  
  Need to request a return?
  Please call or email us within 30 days of receiving your order:
  * Phone: 800-314-6390
  * Please send an inquiry to our Support Team
  
  
  Please have the following information available:
  * Name and address that the order was placed under.
  * Your invoice or original order number.
  * Reason for which you are requesting to return.
  
  
  Preferred Action:
  * Refund, Replacement or Exchange
  
  
  Once this information is received we will issue you a returnauthorization number. This information will be emailed to you along withthe address to send your items back to. If you do not receive ouremail within 2 business days, please check your junk mail folder andnotify us immediately. Once the return has been authorized, you willhave 30 days to send back the return. If the return is not receivedwithin 30 days, you will need to go through the authorizationprocess again.
  Package your return carefully with your RMA#written on the outside of the box or visible on your return shippinglabel. We are not responsible for any damages that may occur whenyour return is in transit back to our location. Additional restockingfees may apply if damage occurs.
  
  Suggestions:
  If you have ordered a product (such as a screen printing kit) andstart using it only to find out that it isn't for you, what do you do?First, please contact us if you have any questions that we couldanswer. Also, be sure to let us know the condition of the product.
  
  Another option for you is to sell it on Ebay or Craigslist.org.Screen printing products and equipment (especially packages) sell greaton Ebay. If your package has been used and you would like to returnit, placing an auction on Ebay is probably the best way to recoup yourinvestment. By selling on Ebay, you can get over the fair marketvalue for your product, you won't be charged a restocking fee, and theperson buying it from you will pay for shipping-not you. If you needhelp doing this, please contact us and we would be happy to help you.Our goal is to ensure that all our customers are happy, you will notbe disappointed!

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