ComplaintsforGlobal Security & Communication Inc

• Initial Complaint

  04/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 18,2024 I would like a refund of my payments that I had been making to Global Service and ************** I purchased an alarm system and monitoring in 2014. My monitoring service stopped in 2016, but I was still paying monitoring service even though I had lost the service. I became aware of my lost monitoring when I alarm went off April 8, 2024. The alarm had been going off for ten minutes. I didnt receive a call from the company and the police didnt come. I call the company and inquired about my unarmed security system; this is when monitor company told me that I hadnt been monitored since 2016. Not only was I paying $33.01 a month for monitoring service for eight years but also paying Alarm Permit Fee once a year. I would like a return of all the money I paid Global Security ************** starting in 2016.************************** *************************************** ************

  

  Business response

  05/15/2024

  We have contact **************** and we have resolved her concerns.  We are upgrading her system and keeping her as a customer.  Thank you for you help.  

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Global Security is requesting I pay them but I had moved because of ******* was forced to sell my house and buy new condo with my fiance, we had to downsize. I do not need secirity as the new residence *********, it is safe. I need them please cancel and not harass us to install security. Thank you. *********************************

  

  Business response

  02/01/2024

  The customer agreed to a ******** agreement as part of our proposal. He owes for 20 more months.  He can assign the balance to the buyer, pay ** off or move the system to his new home.  We will be forced to pursue the balance under the circumstances.  I have offered to work with the customer for an amicable solution!  His install cost Global over $1000 to install. This only works if we collect the monthly monitoring as agreed.  

  Customer response

  02/01/2024

   
  Complaint: 21223051
  
  I am rejecting this response because I have no recollection of signing the contract due to medical reasons and fatigue (65 hour works weeks) . I do not accept this response. Due to high stress work environments, and my diagnosis of anxiety and depression (medically diagnosed) I have been manipulated into security system ownership because of the higher crime rates in **************. Please use this recent news paper article detailing an apparent homicide. ****************************************************************************************************************************** Security Companies such as Global Security *** use of predatory marketing for lower income neighborhoods and easily manipulate people who work ***** hour weeks to even keep a home. My fianc and I moved to safer zip code for a reason, and we demand the "contact" be terminated as we no longer requite their "services". A cellphone app is barely a service, I have not seen them make any impact of any community aside from signing up low income neighborhoods to monthly subscriptions and payments. They can contact the new owner of the house ******************* and remove everything I do not need the outdated equipment they so kindly sold us on. Predatory sales tactics are the * of BBB's constituents. We do not accept their $1000 discount offer thanks. Will continue to complain until released. 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On May 10, 11, and 12 of 2023, I called Global Security to inform them that the property they are monitoring was sold and that escrow closes on Monday, May 15, 2023. I wanted the monitoring and just as important, the billing, to stop on May 15, 2023 as I am no longer responsible for the house.After 3 days of trying to reach one of 2 gals who work in the ********************* I finally spoke to one who informs me that I have to give 60 days notice to cancel!! I do not recall being told that before I purchased the monitoring (the equipment was paid off a long, long time ago. When I told her I wanted the monitoring and the billing to stop the day escrow closes, she continued to recite the 'policy' I'd never heard of. I asked her how can that be when homes are bought and sold all the time?The call escalated as she refused to tell me who her supervisor was when I told her I was challenging their policy of a 60 day cancellation notice because it was ridiculous with a sale of a home. She said she could only put my monitoring on 'pause.'I want to speak with the person in charge of making this ridiculous policy when homes are sold (ESPECIALLY in this economy), and refund of the remaining payment I made through June 30, 2023.My account number is ***** Property in question: ******************************************************************Password: mochafrap This woman who said she was going to hang up the phone because I was losing my cool also needs to be reported as she repeated refused to answer my question, who at her company does she report to? She is not an entity unto herself. It is sooo easy to establish service with this company, it is impossible to quit them without being charged for services not rendered when you sell your home!I want a refund for the balance paid through June 30, 2023 for monitoring not rendered after 5/15/2023. They can bill the new owner!!!Sincerely,*****************

  

  Business response

  05/13/2023

  We appreciate ********** bringing this to our attention and using the BBB.  Our agreement states 60 days written notice for cancellation.  We do need cancellation requests to be in writing and we do accept email.  We will discuss with ********* and agree to a resolution. Global will also address other customer service issues that ********** mentioned in her note.  

   

   

  Customer response

  05/13/2023

   
  Complaint: 20051547
  
  I am rejecting this response because:your policy is unfair in my situation where I had to sell my home.  As of escrow on 5/15/2023, I no longer own the home.  Neither Global Security nor I have ANY legal rights to ******************* after that date.  You cannot monitor a home that you now longer own.

  As for requiring 60 days notice to end service, when a home is sold, I am no longer able to enjoy monitoring at property I no longer own.  Therefore, it is unfair to require me to pay Global Security for 2 months where I receive nothing in exchange for payment.

  Your policy is grossly unfair to me in my situation AND to others who sell their homes. I did not understand this to be the case when I signed up for monitoring service, many many years ago.

  Further, I am over 65 years old and on a fixed income. What you are doing to seniors in my situation is even more unfair ... after many, many years of satisfactory service. 

  
  Sincerely,
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩