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Find a Location

Infinity Solar USA has 1 locations, listed below.

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    Business ProfileforInfinity Solar USA

    Solar Energy Equipment Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.69/5stars

    Average of 62 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/23/2021

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Infinity Solar USA offers custom designed solar powered equipment sales, monitoring, and installation.

    Products & Services

    Solar Energy Equipment Dealer, Solar (PV) Systems, Solar Storage, Roofing

    Business Details

    Location of This Business
    6405 E Mill Plain Blvd, Vancouver, WA 98661-7454
    BBB File Opened:
    4/23/2021
    Years in Business:
    9
    Business Started:
    5/28/2015
    Accredited Since:
    4/23/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • TML International LLC
    • Infinity Solar
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Matthew Lay, President
    Contact Information

    Principal

    • Mr. Matthew Lay, President

    Customer Contact

    • Mr. Matthew Lay, President
    Additional Contact Information

    Fax Numbers

    • (206) 965-9921
      Primary Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    21 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I had 15 solar panels installed and up and running in October 2022. I noticed after a few months the panels were performing up to 30% less in a month than the projections in the sales proposal I was shown by the salesman. I reached out to the company and they ran a report that said in the proposal, the incorrect roof angle was used and instead of an estimation of ~****** kWh of production, it should be between 9,346-10,055 kWh. In addition, the sales proposal stated the average electricity bill should be $43/month, yet it has been closer to $70/month using the same amount of electricity as the prior year without solar. I have been in contact for over a year now with someone at the company because he kept asking for more and more of my electricity bills. Eventually he agreed that for the 12 months from when the panels had been installed, the approximation was off by ~10% and they need to look into the configuration of the panels on the roof in order to add any, at their own cost. ******* has stopped responding to my e-mails asking for updates. I believe they should install 3 extra panels on my roof given the false numbers in their sales proposal for both the production of the panels and the significant difference in approximate monthly electricity bill. I have been more than patient and given them plenty of time to rectify the situation, which they have failed to do.
    Read More

    Customer Reviews

    62 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Keyasha M

    5 stars

    07/06/2024

    This is by for one of the best things Ive ever invested in. ****, is the greatest salesman ever and very knowledgeable. Youll never once feel in the dark with the entire process. If I could, Id give ********************** starts ??. Awesome awesome experience!

    Local BBB

    BBB Great West + Pacific

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