ComplaintsforCedartree Management Company
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
lot side is 10.5 feet wide and 35 feet long unit number; RV 46 they have is on the web side is 12.0x 40.0 and in the Office is 12x40 which is not about approximate size on the card in the office if the side of the lot are the right side then you will have 2 feet on each side to open the door and not have the room to open the door or have to pull the trailer out of the space to not hit the trailer in the next space or back in the spaceCustomer response
02/29/2024
CEDARTREE MANAGMENT COMPANY C/O ALL WEATERS STORAGE START DATE OF RENT SEPTEMBER 11 2023 TO FEBRUARY 12 2024 STOP DATE OF RENTING AT ******************* IN ******, ORGON 97303
THANK YOU
Business response
03/12/2024
Re: Complaint No: 21359392
The following is the response to the to the customer statement of the problem that was filed against the worksite residing at **********************************************************************.
Company policy dictates that all sizes are approximate, this is communicated at the time of move in when new tenants review the rental lease agreement. As stated on the lease, item 31 states: Space Size Approximate: Space sizes are approximate and for comparison purposes only. Spaces may be smaller than indicated in advertising or other size indicators. Additionally, policy dictates that facility managers show potential tenants the ************* before rental to ensure the space is satisfactory and fits the tenants needs. RV46 dimensions are listed at 12x40 and was measured at 10.5x39. To further reduce any confusion, we have audited all facility documents on display in the office to ensure the word approximate is present.Customer response
03/27/2024
in the office at ALL Weather Storage it do not have the Approximate size is not on the counter in the office or the website is 12x 40
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.