ComplaintsforSky Zone Trampoline Park

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 28th, 2024 our family took our kids and a couple friends to Sky Zone trampoline park for our daughter's birthday. We were ready to pay for 4 day passes, a total of $112.00 when the Sky Zone employee offered us a membership deal that would cost us a total of $56.00 for all 4 of our kids to jump for the day. She said, just cancel the membership before it renews the following month. And so when it came time to cancel we have discovered the difficulty in which they make it to cancel said membership. Despite our efforts, they keep charging our card every month since January 2024. We have, called, canceled online, tried reaching headquarters but they never answer and their voicemail is full. Going to Skyzone, we find that the employees cannot help us and direct us to the headquarters number which continues to get us no where. We had to cancel our card to not be charged anymore but have received numerous emails at their continued attempt to charge our now canceled card. I would like them to STOP trying to charge me and a refund for the months of February 2024-June 2024 a total some of $303.95 which include all of their hidden memberships fees as well. I have seen many reviews of other customers with this same scenario and it must be reported and stopped this is a crooked way to run a business. I have two account #'s at *******, they do this for each child on the membership, acct# ******** and acc#**********.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Following an incident that happened in the Summer of 2023 with one of my minor children, I have attempted to get clarification, and no one has returned my call. The initial contact a year ago alleged that my child "harassed" another guest and was banned from the business. I spoke with an employee in June 2024 and was advised that my child could return so I purchased a membership. Upon his arrival, he was informed that he had been banned "for life", a harsh punishment for a 13-year-old with no explanation. I again attempted to get clarification.... no one would return my call or email.I personally went in to discuss the matter with the general manager because again she never returned my call when asked, who within the hearing of other customers said that my child had been banned due to "sexual harassment" and that they would not lift that ban. I was shocked by the allegation in which had NOT been brought to my attention at the time of the incident nor any time after that and the comfortable way the manager addressed the conversation in public. I was told there was a video but was refused access without a subpoena and it took the ** to write down the incident on a piece of paper before I knew why my child was "banned for life".I then asked for the policies and procedures they follow for banning a guest and the ** said that they do this and do the banning at their own discretion and there were no official policies and procedures in place. I requested a copy of my son's notes under his name and the ** denied my request.Me and my family had been going to this place of business for quite some time without any incidents. One day there was an incident where an older lady was harassing my son, his cousin, and friends. The workers did not protect the minor children from this grown adult. And since this incident with the adult, I believe that the staff targeted my child every time he was a guest.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife bought a month pass for my son and two friends after month we canceled they stopped my son and wife's monthly account the two friends was also in our name and asked to cancel they said it was done I've been charged ***** since November after numerous calls and emails requesting a cancelation and refund no response going into the location we are told there's nothing they can do our emails are never returned and the skyzone corporate number is recorded only with no response I've reached out on the internet and this is a ongoing problem

• Initial Complaint

  01/24/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I signed up for a membership for my child and myself on 12/6/23. When I was at Sky Zone on 12/29 I attempted to cancel my membership. The customer service rep was not able to do so. She gave me a small slip of paper with a handwritten email address and number for me to enter. I went online on 1/8 and canceled the membership. I later called the location and asked them to refund my charge as I had been trying to cancel the membership since 12/29. They told me to email a membership person. I did so and they have refused to issue me a refund of the charge. I feel that the business has created a system where it has customers sign up for a membership and then makes it very difficult to cancel in order to scam them out of an extra months membership fee. You cannot cancel your membership in person and there is no where that is clear to find on their website to cancel your membership.

• Initial Complaint

  11/13/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had went to skyzone with my 2 children on sept. 4. the cashier was new as she kept on asking another associate for help. she asked me if i would like to sign up for the month pass so that i could come anytime during the month until oct. 4 and i said ok we can do that. she did not inform me however that this membership would renew each month and continue to charge my card. fast forward to yester day 11/09 i see that ihave the $43.00 origional charge that was correct and than 2 more charges on Oct. 4 and Nov. 4 for $78.00 each. i call the location and ask for a manager the manager was not available i explained what happened and asked a manager to call me that day. i was told the manager would call me yesterday. the person i talked to on the phone looked up my profile and saw i had a recurring membership. though when she was trying to look up by my last name instead of asking my first name she listed everyone with my last name, so now i know that all of my cousins have memberships there as well, this is not information i needed so i dont want them to tell everyone my information as well!. but she tells me no problem the manger will call but i can go to 2 different sites. 1 website to cancel my membership, 1 website to get a refund. i went to the sites and completed the tasks. on today i recieved a email from *********************************************** explaining that since they have a record that i clicked a button when paying that says i would be signing up for a renewing membership they will not give me my money back for Nov. / Oct. i only wen to skyzone 1 time on Set. 4 and i would hope their procedure is to verbally inform customers that they are signing up for a renewing membership. still have not recieved a call from the manager. i did not take advantage of this business by going more than 1 time and asking for a refund i just want a refund for the renewing charges as was not properly sold this membership, and did not go back.

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