3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Karen B.
2 stars06/04/2024
they have terrible customer service they leave you hanging on the phone for long periods of time and then when they pick up they say please hold once again .I asked for an email 4 hours ago she promised it would be within the hour it's now been 4 hours .I also spoke with a veterinarian about my dog's surgery and I told her the prices were way ****** priced I couldn't afford it she kept going on repeatedly hearing me tell her that the prices were too high and she kept telling me well if he needs any more things done then that would be an add-on no how can you add on if you can't afford it ?I just feel like the customer service needs more training and the veterinarians need more training to listen to what their patients are trying to talk to them about and be more reasonable and be more reasonable about their price because they are way ****** priced .Review from TY N
1 star11/04/2022
Pacific Northwest Pet ER and Specialty Services is ABSOLUTELY a SHADY business. No customer service!!! Totally unorganized and added on additional charges to my bill without me knowing about it or sharing with me before they charged me a second bill. They mailed me a second bill after I had already left with my pet and could not explain the additional charges to me when I later called about. They are money grubbers who dont show any empathy about pets and are solely concerned about collecting money. The front receptionist staff doesnt seem to know whats going on and the entire business seems totally unorganized with no processes in place. I waited around for almost 8 hours and very little services done to my pet. Save your money and find a better *************** This place is the worst!!!! I learned a big ****** to checkout Pet Hospitals a little better before I go there with my pet.Review from Amanda K.
1 star08/12/2022
THE ABSOLUTEL WORST BUISNESS I'VE EVER BEEN TO!!! NO PROFESSIONALISM, VERY RUDE AND NO COMPASSION WHAT SO EVER!!! I WOULD NEVER RECOMMEND THIS EMERGENCY VET TO ANYONE!!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.