ComplaintsforABBA Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am living in a rental.this company has been hired to fix my flooring. They show up without notice a a couple occasions. On November 15, 2021 one of the employees not only showed up at my apartment without my knowledge. He came into my apartment while I was sleeping. I woke up to him coming into my living room. He had been in and out of my apartment multiple times while I was sleeping. I still have no idea how he got into my apartment. No one will answer me. I would like you and others to know. They are essentially breaking and entering into people's homes.Business response
11/29/2021
Hello-
We were contracted out by the management company that manages this specific unit. From the very beginning of this job it was chaotic. We were working directly with the management company to have the work done. We had scheduled the job and were scheduled to be here about a week because of the duration of the job.we had advised the management Comapny to have the tenants move out so that we could complete the job quicker and more efficient for the tenant, however the tenant declined. I asked the management Comapny many times if the tenant knew we would be on site and they assured me they did. We in no way Ever break and enter homes, we are a professional Comapny that strives for communication. That is simply not what happened and not true. The tenant knew we were to be there all that week of the 15th and my subcontractor was trying to get the work done. The only way he would have been able to get into the house was if it was unlocked because he did not have keys. So therefore maybe he had assumed no one was home when he knocked and announced himself and no one answered him as he knew we were scheduled to do that job that day.If anything, this was a misunderstanding on the tenants part as the management company and the tenant knew we were to be there on Monday the 15th of November. We ended up cancelling the job because the tenant was being very difficult and not allowing us to finish the job.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.