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ComplaintsforPuffin Cafe
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Complaint Details
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Initial Complaint
07/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 25th we went to have dinner with some friends at the Puffin Cafe ******************************************** After dinner we all gave our credit cards to the waitress and when she returned them to the table there was an offer to pay cash for a reduced fee so I decided to put the cash plus a 20% tip in our envelope. I did not fill out or sign any slip I just left the cash. I was surprised when looking at my bank statement that they charged me for the meal after I had already paid. I called the Puffin Cafe and a woman who identified herself as the manager said the waitress thought I had tiped her the $56 which was more than the cost of the dinner. I explained what had happened and she said they would refund the credit card charge but after plenty of time they did not answer my texts. I do have a text in which she said they would submit a refund. I would like to resolve this by getting the refund which was promised. ***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.