ComplaintsforConfluence Health
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Complaint Details
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Initial Complaint
02/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On feb 26 shortly after the walkin opened I went in because I'd fallen 10 days before and had pain in my left abdomen that was spreading and increasing and a hard lump on my right clavicle. The PA did x-rays and told me I was fine. He didn't even look at my side or feel the lumps under my skin. Just offered me pain killer that I declined! Isn't there an epidemic with pain meds? Shouldn't he have examined me beyond a couple x-rays? So I'm home steadily getting worse. Is this right?Business response
02/28/2023
We have a formal review process and will review the patients concern. We will contact the patient and let her know we received this complaint and ask her what resolution she is asking in sharing her concern.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.