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Find a Location

Family Home Projects LLC has 1 locations, listed below.

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    Business ProfileforFamily Home Projects LLC

    General Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/19/2022

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Family Home Projects LLC offers all phase of general home improvement, handyman & remodel services.

    Products & Services

    Remodeling Services, Bathroom Remodeling, Kitchen Remodeling

    Business Details

    Location of This Business
    West Richland, WA 99353-5416
    BBB File Opened:
    7/18/2022
    Years in Business:
    3
    Business Started:
    7/19/2021
    Business Incorporated:
    3/11/2021
    Accredited Since:
    7/19/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mrs. Jessica Alizabeth Piazza, Owner
    • Mr. Nicholas Quinn Piazza, Owner
    Contact Information

    Principal

    • Mrs. Jessica Alizabeth Piazza, Owner

    Customer Contact

    • Mrs. Jessica Alizabeth Piazza, Owner
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Our rental home became vacant in Aug 2022. We contracted with Family home projects for$7174 LABOR ONLY, and 10 days or less for job completion. Our experience with FHP was terrible. They left the uncompleted job in disarray, damaged wood trim and baseboards THROUGHOUT the house with paint overspray, allowed inept and unsupervised laborers to bungle the job from the beginning up to the time they were fired. The owner and his wife made false promises, offered empty guarantees and when we finally fired themafter they missed the SECOND COMPLETION DEADLINE. We POLITELY asked for 10% of our money back-APPROX $750.00, because we knew we would have to hire someone to fix the mess they made. The called back and curtly informed us their lawyer told them to tell us not to contact them further, they did not owe us any refund, or anymore work.We were left with such a huge mess we had to hire a professional cleaning company to remove all the overspray from hinges, switch plate covers, registers, hinges, cabinets, door casings, door trim and baseboards. There were hours worth of cleanup of their mess left undone, paint touch *** needed in ALL the rooms, the flooring was so poorly installed the concrete slab foundation was visible in EVERY door and closet jam, and no flooring was even installed under the dishwasher in the kitchen.We were out another full week of rent - two weeks beyond what FHP promised completion of the contract, which amounted to approximately $1022.The company we hired to clean up the mess FHP left quoted us $700. Unfortunately once the cleaning company began that process (almost a week later before they could get us on their schedule), they DECLINED to remove the overspray (after several different types of attempts) due to the fact that the overspray removal process was too damaging to the underlying wood. Family Home Projects should be held fully and completely liable for all expenses their negligence has cost us.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amber W

    1 star

    01/02/2023

    Unfortunately they really dont know what they are doing. We hired them to install 2 mini splits & they screwed into the coolant. They not only damaged one but both mini splits they installed. They left the hole they fixed without the proper wood filler causing me to have to get supplies and fix it myself.Then we gave them another chance & had them do our yard remodel. We gave a picture w specific details. We asked for metal edging they gave us plastic. Then the owner argued and said we changed the picture only to have email proof it was the same plans all along. They didnt dig/or pin the edging into the ground. They gave us shoddy gravel. Our lines from the ************* were zigging and zagging horribly. They dont know how to install fake turf. The turf was all bumpy and not secured down very well. They put holes in our privacy material on our fence. They drove over the weed cloth that was put down and put a bunch of holes into it making weeds more likely to come up in the future. They left a mess that took us over two hours to clean up from the gravel and bark they dumped in our driveway. Then we asked for river rocks and weed cloth to be placed in front of the house and they did a half a** job. I wish you could see pictures because it would show you just how horrible of a job they really did.They seem really nice and I dont want to write this bad review but please be warned. They dont know what they are doing! We kept getting promises by ******* that she would come out and make sure it was done properly but never did.Like I said very nice on the phone but only empty promises in the end.Thankfully I was able to get another company to come fix their mess under the price they quoted me.DO NOT HIRE!!!!!!

    Family Home Projects LLC Response

    01/17/2023

    Hello *****,Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our clients to ensure we're doing a good job.As you shared in your review, this was not the case for you and for this, we do apologize. Our customers are the heart of our business, and we understand why you're upset given the circumstances.Please know that we take your feedback seriously and have taken steps to improve our business and the services we provide to our clients. As a newer business, we're constantly striving to learn and grow. We wish you the best, and a wonderful new year,******* Family Home Projects, LLC

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