Business ProfileforBark King Blower Truck Service, LLC

Original Date of Transaction: 3/14/24 Updated Interaction with Business: M-Th Week of May 20th Order held with credit card - **** ******* **** On 3/14/24 I called Bark King - ************ spoke to ***** the office manager and order 28 yards of medium red bark to be delivered before Memorial Day and held with credit card. Discussed timing due to Cherry blossom tree dropping petals. I heard nothing from them and started calling the week of 5/20/24 for an update. I called 4 times, emailed twice, left 2 messages and NEVER received a call back. Finally got her on the phone and instead of admitting a mistake and attempting to work on a resolution she straight LIED that I never made an order. This is false, she was rude, competitive and dishonest. I have proof even going through my phone records to prove this (see attached). My husband went in on Friday to speak to the owner in a calm rational way and she was threatening and aggressive for no reason. She is the gate keeper of the phone and email, so refuses to let the owner know that we would like a call back an acknowledgement of the horrible experience and lack on ownership. This was a fraudulent and unethical business practice. Had they said in March they couldn't service this I would have had time to call and schedule with another company. I called to all other local blow in bark places on Wed 5/22/24 and was told they are booked out until September which is unacceptable to get new bark. Bark King put us in this situation and should make good on their business commitment especially as we have been a customer for years. The owner needs to call us an acknowledge the unprofessional and unethical business practice of his team. It is fraudulent to accept an order and then default on their portion of the commitment because an employee failed to do their job. The aggressive behavior and immediate jump to lying only perpetuated a situation which could have been resolved. Any assistance is appreciated.