ComplaintsforKFC

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Stopped by KFC and A/W location and bought a bucket of chicken and with sides and extra biscuits. When we got home to sit down and eat we noticed the chicken wasnt the extra crispy that we ordered. Not only that but the chicken was extremely greasy and in fact not crispy at all. Called the location and asked to speak with the manager and was placed on hold for about 10 minutes before someone picked up the line and immediately hung up on me. So I tried to call back and no one answered. I waited a few minutes and tried to call back a second time and still no one answered. I was never able to get thru to anyone and since the location was now closed I didnt drive back up there. I ended up throwing all the chicken away cause it was way to greasy to eat. I have been to this location before and have never really been happy with the service from the employees and there always is often something wrong with the order. I not happy about wasting $35 on food that wasnt even edible and I will not be going to KFC any more. I would like to get my $35 refunded since I wasnt able to eat the any of the food or get my money back since they were closed.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The **********, ********** KFC sold me three gift cards for $50.00 each for Mothers Day, 2022. My brother and mother don't have any extra money and I bought these as a gift to my mom while she has dementia as she still enjoys the Colonel's food. This KFC ran the third card and said it was denied and refused my brother the right to use it. (I was told that they should have punched the numbers on the back of the card in directly, but they didn't) They instead demanded another form of payment for them to receive the food they ordered.They paid, which ran their checking account very low, down to less than $50.00. I called the store manager who was not polite and cut me off saying "How can I help you". I politely gave him my first name and asked him his in which he denied to give it to me. He told me that he would not give me his first name over the phone and would not give it to me if I was in the store. I asked him for an employee number for reference and he denied that too. He said the district or regional manager has told them not to give their first names to anyone. My question is, how do I explain to the higher-up person who I spoke with at the store if I have no name or employee number of that person. That manager was not polite, and didn't care about providing good customer service. He cut me off several times and refused to provide me contact information to the regional or district managers. After calling the complaint hotline, another manager called me back. He was polite and told me to call a given number and then said they are known to give customers what they are asking for to make things right. Well, that number, the "card service" number does not offer that feature. All they can do is help you with the card in question. I'm asking that the store give a full refund of the $32.00 my brother paid out of his pocket the night they said their card was not activated and the store managers and customer service are refusing. They owe us that.

  Business response

  05/31/2022

  The location about which the complaint has been made is a franchise owned location, not a company owned location. Therefore, the complaint will need to be addressed by the franchisee:

  *************************

  Northwest Restaurants ******, Inc

  1120 ************************

  **********, **  98225

  **************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩