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ComplaintsforBirchfield Manor Inn and Restaurant
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Complaint Details
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Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We stayed at the Inn on 4/23/2022 and paid for two rooms and dinner for 4. We paid once online while booking the room and dinner ($100 credit for each room in the price). We paid $602.08 on **** card 3/29/02. While at dininer, we paid $209.65. We were told they told me they didn't have a record of our paying for the rooms, so I paid another $692.08. I think this is double payments. I've tried calling several times and left messages (no other choice given to talk to a person). I also copied the receipt and credit card statement and twice emailed to the Inn. I've received no communication, neither verbal nor electronic.I'm seeking clarification of the charges from our stay including room charges and the meal and a refund if appropriate.Initial Complaint
06/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Birchfield Manor is very poor with communication. They have not answered their phone, and when I got a voicemail from ****, I called her back and she never responded. She gave me her direct line as well. Im also very disappointed that they have not responded to my emails.Ive been trying to cancel my reservation for nearly a month.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.