Business ProfileforAnytime Fitness

I had inquired about canceling my Anytime Fitness Membership via email on September 17th 2021 . the email reads as follow;"Morning, I'd like to please cancel my membership with Selah Anytime fitness.Please let me know when my last day would be , so I can drop off my key.Thanks in advance,*****"To that they replied ;"****************, What in the world was making you want to cancel your membership with us?We would hate to see you go."There response to me sounded almost like a hurt X-partner not wanting to see you leave. It wasn't professional , and never stated I was still locked in . Now I was under the impression that this contract would be canceled. I wasn't told otherwise. I stopped coming in all together. However I recently noticed that my card was still getting charged. A total of 11 months , with different charged amounts. I reached out to figure out why I had been charged when I was under the impression I had canceled my membership fall of 2021. They asked If I could come in the office . We scheduled a appointment for 08/16/2022 @7am , I went waited for like 20 mins , no one ever came in to help. I should mention I waited outside the gym because I no longer had a key to get in. I called , left a voicemail , even emailed them again . Nothing .I then get a reply about how something had came up . I replied how I again wanted to get a full refund for the months they had charged me . When I was under the impression my member ship was canceled . They then sent me a questionnaire and told me I would not be getting a refund at all .This whole thing has been a nightmare. We're talking about almost $600 dollars. They should have been clear about how my membership wasn't canceled back in 2021 . Back in 2021 I was in-between job due to the pandemic and money was very tight . I was taken advantage of my this organization , now they refuse to refund me money that belongs to me.