3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Belinda R
1 star04/01/2023
On April 1st I , my husband and my son went to the jack in the box on 1st st in ****** . First of all we were waiting to order our meal for at least 10 mins. We had to wait till they were done talking we then ordered our meal and the total came up to ***** The meals came with 2 coffee, they didn't give me no sugar and ******* with the coffee. So I asked the manager if I could have some sugar she gave me some,then I asked f9r some ******* and she threw them at me . I recommend u watch the video because The Manger and em0loyees were very rude to us. The Manger used foul language, She had a mouth on her. I just can't believe u would have a Manger like herm that who you want to represent as a jack in the box managerShe needs to be fired!!! She also had no right to dig in my bag, after it was served to me? With that experience we will never be back there again, and I will make sire that I put it on social media so the whole world can know how awful we were treated as a paying customer! unless something is done about this!!!!!!
Jack In The Box Response
04/04/2023
Hello, thank you for sharing feedback on your visit. I apologize that you had a poor experience at our restaurant and can assure you that I will be personally addressing this situation. I noticed you mentioned 1st Street in ******. Can you be more specific because we have 2 locations on 1st? I would be happy to resolve this right away. Thank you.Review from Shaylynn C
1 star12/25/2022
When I ordered my meal I asked for a large drink. When we went to pay, they charged me for a small. I asked them if I could pay the difference and get the large and the manager, *****, told me no and slammed the window closed on me in the middle of talking. When I confronted her about how rude she was, she told me she didnt have time for this and that she was too busy. I told her that a customer was speaking to her, nicely at that, I just was asking about paying them the difference, and she leaned out the window and screamed, HAVE A GOOD DAY MAAM. In my face. Totally inappropriate, totally uncalled for. Worst customer service experience I have ever had. Definitely DO NOT recommend this restaurant to anyone!! ***** the manager at the ********************* location is EXTREMELY RUDE.Jack In The Box Response
01/01/2023
Hello, I apologize for the way you were treated at this location. It is unacceptable for that type of behavior. I will get this resolved so it does not happen again. Thank you for your feedback.Review from Jesse C
1 star12/04/2022
False advertising lf business hours. Never open at night but stated business hours say your open 24 hours a day. Someone is there to get on the mic and tell you they are closed thoughJack In The Box Response
12/05/2022
Hello, I apologize that you had this experience at one of our locations. This sounds like an employee going rogue. Can you please be more specific as to which location this was at so it can be handled accordingly?
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