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Complaint Details
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Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a 2012 jeep wrangler from brown boys dealership back in August 2022. I looked at the car fax for the vehicle to see if there were damages, accidents or recalls but it was all clear. After filling out the paper work for getting the vehicle financed I asked if I could get a warranty for the vehicle in case I have any problems. ***** the sellsman told me I wouldnt be able to. I asked why not? he said the vehicle is to old so the warranty for it has expired and I cant buy an extended one. All he told me that he can do is give me a 2 month warranty. I found that very odd. After owing the Jeep for just a week it would randomly loose power and shut off in the middle of the road even one time on the freeway this happened several times It was so scary. I decided to take it back to them they told me its in my name now there not taking it back! They had their mechanic inspect my Jeep scanned the code even had some random guy drive it out of town to ******* then broke my rim on my Jeep and told me they couldnt replace it sense its discontinued also they told me they dont see why this issue is happening. So I had to take it to another mechanic here in ****** called ***** tires and they easily resolved my issue and had the throttle body and cylinder piece replaced so it wouldnt shut off that was $400 out of my pocket. i went back to brown boys all he gave me was $120 compensation thats sad Now The check engine light came on the jeep within the 2 month warranty and they kept shutting it off not resolving the issue ***** tires told me brown boys had shut it off 6 times and couldnt anymore. no body at brown boys knew why my check engine came on I took it to ************ in ****** did a $190 diagnostic and they told me all the work to fix that check engine light is $5,000 went back to brown boys. the boss said h*** give my jeep over to hes best mechanic. He has held my vehicle for almost 2 months & made the problem worse plus im still paying $409 a mBusiness response
09/08/2023
His first issue when he first purchased it (2022) we paid for and fixed the problem right away, after that we didn't get any other issue complaints from him till now (2023). There was no warranty for this vehicle, no extended warranty due to lack of credit, he didn't want to pay cash for one when offered.
We took his car to start working on it and in the middle of this process he filed this complaint. I know he was frustrated with the time process but we did not have control over the outside shop work process.
We did fix all his issues on the vehicle and it is running good and he is now happy.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.