Complaints

This profile includes complaints for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OfferUp, Inc.

  1745 114th Ave SE Bellevue, WA 98004-6968

  
• 

  OfferUp, Inc.

  227 Bellevue Way NE Ste 57 Bellevue, WA 98004-5721

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OfferUp **** does not make it clear to new users that they will eventually be required to subject themselves to the TruYou verification system - which is a privacy and data provenance nightmare. This leads to people creating accounts and building reputation only for their bots to flag accounts for unclear or vague reasons (e.g. "suspicious activity"). Attempts to get clarification via their Support Chat system were unhelpful. Employees simply state that the account was flagged and to continue use of the service you must upload photos of government ID to their third-party verification. They were not able to tell me any details, or listen to my case. The company claims that this is fraud protection for sellers, but they allow account creation and use (including selling), onboarding users and achieving network lock-in before this requirement is triggered. Some cases might be solved by this (there is fraud in any system and adding friction like this can help), but fraudsters can just create a new account anyway. Someone with a pristine reputation with no issues / complaints, and who would subject themselves to wait times to try and resolve bot-triggered flags is clearly not a fraud. They have my photo, email, address, phone, and can correlate my identify in a variety of ways. My concern is not that they have this measure, but they hide it in order to blackmail their users who run afoul of their bots due to silly things like editing posts too often or logging into via desktop and phone simultaneously. I would not have made use of this service if I knew that, statistically speaking due to fallibility of bot moderation or by arbitrary undisclosed system triggers, I would ultimately have to compromise my privacy in order to continue access to buy and sell or abandon my account.

  

  Business Response

  Date: 06/23/2025

  Hi ********,

  Thank you for expressing your concerns about the TruYou verification system with OfferUp. I completely understand how frustrating it can be to encounter issues with a service that werent clearly communicated during the onboarding process. The requirement to submit personal information for verification, especially after you've invested time and effort into building your reputation, can feel like a breach of trustparticularly when it seems enforced by automated systems that may not fully understand individual cases.

  You make a valid point about potentially creating barriers for legitimate users based on vague triggers. It is essential for platforms to implement safety measures that do not inadvertently penalize responsible users. Im disappointed to hear about the lack of clarity and support you experienced when reaching out to us.

  I have removed this additional verification measure from your account.

  Thank you for being a valuable OfferUp user for four years!

  *** - Manager, Escalations

  
  

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/04/2025, I went on the ************************** website on my laptop to sell my 2024 Eagle 200efi Motorscooter. Everything seemed ok until ************************** directed me to download the app on my phone and when I did download and registered, I received several popups that wer fast. On my laptop it said one week free to post scooter but the app popups said I could pay $3:00-$14:00 to sell faster I did not agree I wanted the one week free as advertised. Everytime I tried to finalize I would receive more popups as to block my view on the app until I finally came off the app entirely. I checked for my post and did not see it. I also called and checked with my bank to prevent fraud and that's when I discovered that ************************** and another possible scammer called CUZUVE had charged $19.79 to my debit card. on 06/14/25 I called the number listed on the charge to my debit card ************ and spoke with a lady that did not speak clearly and thats when I realized that not only was this a scam but ************************** clearly benefited from this scam as well because they lied in their response to me on 06/13/25 and to Trust pilot where they assumed no responsibility in the fraudulent actions that took place on their website. I also have proof of my interactions and posts on Offerup and the letters from Offerup regarding these issues. I want my money back. I did not authorize for Offerup or any scammer they use to withdraw $19.79 from my card.

  

  Business Response

  Date: 06/17/2025

  Hi Romane,

  My name is **** and I'm handling your BBB complaint.

  I've created a support ticket #********* to help address this matter directly. In that ticket, we stated that you may have submitted payment via a fraudulent advertisement.

  OfferUp is actively working with our ad providers to identify and block misleading advertisements that lead to scams. Our commitment to platform safety is unwavering as we combat these deceptive vendors that attempt to bypass our systems.
  

  If you have additional information, such as screenshots or receipts, please attach them directly to support ticket #*********. This will assist our team in investigating the fraudulent advertisement and ensuring it is taken down.
  

  Kind regards,
  Emma | OfferUp

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the the business response and I have attached a photo of the $19.79 that was charged to my bank account the same day that I was on the Offerup app Per their request in their response and I am waiting for a resolution. Please leave this complaint open until a resolution is reached by both parties, Respectfully,
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** contacted customer service 2x keep getting same response by email. I had my iPhone 16 pro max taken and I can't remember the email I used for Offerup. I know my phone number attached and I know my username Cell Ph0ne Guru I TRADE/Bundle. need help getting access to my account using my phone number

  

  Business Response

  Date: 06/10/2025

  Hello ***, 

  My name is **** and I'm handling your BBB complaint.

  I understand that you're having trouble logging in to your account. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is #*********. In that ticket, we included the email linked to your phone number listed here.

  If you still need assistance, please respond to that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offerups policy for selling is once you sell an item and it's delivered and the buyer agrees that everything is okay and rates you then OfferUp will release your money the same day. It's been 24 hours. I have contacted the buyer. He has rated me. He has approved the items. OfferUp is holding my money for $48 to 72 hours $100 of my money. This is ridiculous. This company is nothing but a scam

  

  Business Response

  Date: 06/09/2025

  Hi ****,

  My name is ****** and I handle our BBB complaints.

  I see that youve been working in close contact with our agents regarding OfferUp's payout timeline. In ticket #********* we stated that OfferUp's policy is that all funds be held for 48 hours for the buyer to review the item. This is our policy for all shipping sales. This can not be bypassed. I see your funds were released in accordance with our shipping policy on June 7th. The item was delivered to the buyer on June 5th. 
  

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.
  

  Kind regards,
  Maleka | OfferUp

• Initial Complaint

  Date:06/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE ARE LOOKING TO HIRE A FEW OFFICE POSITIONS (SECRETARY AND HUMAN RESOURCES STAFF) . WE PAID OFFER UP TO POST THESE JOB POSITIONS AND THEY FAILED TO DO SO. SO WE NEED A RESOLUTION AND NEED THE **** POSTED . WE TRIED TO REACH OUT TO THEM OVER AND OVER AND THEY CONTINUE TO IGNORE US .

  

  Business Response

  Date: 06/03/2025

  Hello ******,

  My name is **** and I'm handling your BBB complaint.

  I understand that you're experiencing trouble while posting job listings to OfferUp. Ive followed up with you directly under support ticket #*********. In that ticket, I stated that we weren't able to locate the job listings associated with the email mentioned here, and require further information to track down these listings in question.

  Please respond on that ticket, or reach out to us at ********************************** if there's anything else we can help with.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I am submitting a formal complaint against OfferUp due to the unfair and unexplained restriction of my account, and the complete lack of response from their ********** 2023, I listed a broken laptop for sale on OfferUp. The device had been purchased by my husband in 2016 and no longer worked. I clearly stated in the listing that it was being sold for parts. Since it was so old, we no longer had the receiptwhich is normal in such cases.After listing it, a woman messaged me and claimed the laptop had been stolen from her near a gun store. I was shocked. But I am completely sure the laptop belonged to our family. I didnt argueI immediately contacted OfferUp support to report the situation.Soon after, I noticed my listings no longer received any views. I deleted my account and created a new one, but the issue remained. It seems like a shadow ban. Eventually, I used my husbands OfferUp account on his phone, and his listings performed normally. However, I would prefer to use my own ********** original account had a ****** rating and no complaints. I was always an honest seller with satisfied buyers. I believe it was unfair to be blocked based only on someones unverified claim, without investigation.I wrote to OfferUp three times but received no reply at ****** previous account was likely connected to ******************** and the phone number *************. My new account uses ***************@gmail.com.I didnt file a complaint earlier because I only recently learned about BBB. I had an issue with another company (********), and only after contacting BBB did they finally send me the necessary documents. I believe BBBs involvement made a difference, and I now hope the same can happen here.The only document I still have is a confirmation message from OfferUp dated May 15, showing that my message was received. Unfortunately, I did not receive any further response.Thank you for your time and help.

  

  Business Response

  Date: 05/29/2025

  Hello [customer name],

  My name is ****** and I handle our BBB complaints.

  I understand that you are having issues with getting your account reinstated. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is *********. In that ticket, we stated that our investigation into your account is now completed and your account is reinstated.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  Kind regards,
  Maleka | OfferUp

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  
  I have reviewed the response made by OfferUp regarding complaint ID ******** and confirm that my account has been reinstated.
  I am satisfied with the resolution and appreciate the support from BBB in helping resolve the issue.
  
  
  Sincerely,
  ***** ********
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offer up has been giving me the run around in regards to my payment for Transaction Number *********. The item was purchased 5/10, shipped 5/13 and Item was received 5/15. I followed all the guidelines when shipping them it. It arrived on time and I received confirmation from the buyer. I understood that the buyer has two days to inspect which means I funds would not be released until 5/20. Initially they said they payment was pending even though that status was not reflected on my end. I reached out to them again and they said there was an issue with making the deposit. My debit card on file is correct and accurate. On the payments page it states "Add your debit card as deposit account to enable Fast Deposit for free on your shipping sales." When I click to update the bank account, its asks for my debit card. I am now being ignored when I asked to escalate the matter to a supervisor who can help me. BBB Please help.

  

  Business Response

  Date: 05/23/2025

  Hi *****,

  Thank you for reaching out regarding your payment issue with Transaction Number *********. I understand how frustrating this situation must be for you.I wanted to let you know that I have sent an email offering further assistance on your ticket #*********.

  Please keep an eye on your inbox for this communication.

  If you have any additional questions or concerns, feel free to reach out by responding to the email correspondence in ticket #*********.

  Thank you for your patience as we work to resolve this matter.

  *** - Manager, Escalations

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ************************** I only post items that I know I am allowed to sell but recently OfferUp has been removing items that are not against the rules. I posted some nails that were simply just press on nails that were brand new and they removed the item, also today I posted two trash bins and they removed one of the trash bins with no explanation and I know it is not against the rules because I see other trash beans listed, my trash being is brand new so there was no reason for it to be removed. So I went to the customer service area so that I can speak with someone about this matter and I have been on hold for over two hours. It said I was next in line several times and when it is my turn it keeps putting me back in the back of the line telling me I am number 20 and 14 in line 20 to **************************** Agent will be with you shortly, you are up next but then it puts me back into the back of the line making me wait again even though its saying that Im next in line. I managed to finally get to an agent two hours later but when I begin to tell the Agent my issue they put me back in line even though the agent being to hold a conversation with me and I was very kind with my words. as of now I have been sitting here waiting to speak with another agent and it has almost been another hour although it says I am next in line and the agent is just sitting here not saying anything to me and something isnt right about that. The agent I was speaking to name was *********

  

  Business Response

  Date: 05/16/2025

  Hi there,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've faced with the removal of your posts. After reviewing the situation, we've determined that both of your listings were flagged in error.

  We're pleased to inform you that your press-on nails and trash bin have been restored to your account. We appreciate your patience and understanding as we resolved this issue.

  If you have any further questions or need assistance, please dont hesitate to reach out.

  Thank you for being a valued member of our community!

  Best regards,

  *** - Manager, Escalations

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i sold an item, a diesel performance tuner on offer up recently shipped it and then the buyer received it. Once received the buyer messages me saying that his truck a ss ***** 2005 got stolen, and he would like to refund the tuner. ( the tuner he bought was for diesel trucks specifically listed in the listing Diesel about 3 times, also stating does not turn off emissions. Buyer then says package was well packed n good condition. Next message buyer states the box was never opened and that it shouldn't be a problem to return it. (Contradicting the first message saying it was well packed.) 3rd or fourth message (refund request) states that its not the right model and item description wasnt correct. Well of course its not going to work its marked a diesel and this man bought it for a SS gasoline truck . Offer up then still decided to side with the buyer. Scamming me out of $300 usd . Anyone that uses it for selling n shipping i highly advise you take your shipping off your listings. I believe this is a new scam thats going to be arising

  

  Business Response

  Date: 05/15/2025

  Hi ****,

  We have addressed your concerns further in ticket #*********. Please check your email inbox for this correspondence, and any further communication will continue there.

  Thank you,

  *** - Manager, Escalations

  
  

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23324401
  
  I am rejecting this response because:

  they still havnt gave me back my $300+ item, nor deposited the money in  my account. YET they banned my account for language now ill never recieve the item or money
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 05/23/2025

  Hi ****,

  We have been working with you to ensure a fair experience in this claims process.On May 21, 2025, we requested that you provide photos of the item you received back from the buyer. Unfortunately, you have not submitted these photos. If we do not receive the photos by the end of the day on May 23, 2025, the claim will be approved, and the buyer will be refunded.

  Additionally, we want to remind you that your account was removed from OfferUp due to the use of inappropriate language directed at our staff and users, which is not tolerated on our platform.

  Best regards, 

  *** - Manager, Escalations

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2025 an item that I was selling was purchased on OfferUp. I was not aware that OfferUp would be sending a pre-paid shipping label so I went to ******** and purchased one myself, sending the package out on May 7th 2025. On May 10, 2025 I asked OfferUp customer service for help and they informed that, because I used an outside shipping label, they are unable to release my payment and are supposedly issuing a refund to the purchaser, who now has the items. They informed me that they could do nothing and simply suggested that the purchaser pay me outside of the OfferUp platform, essentially allowing the person to have the items without paying for them. Despite all of this communication occurring within the OfferUp app, they refused to help me in any way and said there was no way they could help me if the person decided not to pay.

  

  Business Response

  Date: 05/13/2025

  Hi *******,

  My name is **** and I'm handling your BBB complaint.

  One of our escalations agents, ******, recently reached out to you in ticket #*********. We've agreed to issue you a one-**** ****** accommodation for this sale. Please refer to that ticket for more information.

  If there's anything else you need, please continue working in that ticket, or reach out to us at ************************************************************.

  Warmly,
  Emma | OfferUp