Complaints

This profile includes complaints for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OfferUp, Inc.

  Yarrow Point, WA 98004

• 

  OfferUp, Inc.

  227 Bellevue Way NE Ste 57 Bellevue, WA 98004-5721

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im requesting refund for buyer. I sold a jar for $20 which was received by the buyer damaged. She would like refund, however, I never received funds as it is held by OfferUp. I notified the company about the situation but have not received any response/resolution. They have 100% of the money and will not release it back to buyer nor myself.

  Customer Answer

  Date: 04/21/2025

  Thank you for your fast response to this matter. OfferUp contacted me and stated they would refund by today. I will wait to hear back from the buyer tomorrow to confirm she received the funds. Thank you again for your assistance! 

  Business Response

  Date: 04/22/2025

  Hello ********,

  My name is **** and I handle our BBB complaints.

  I understand that you have not been paid for your recent sale, which unfortunately arrived damaged to the buyer. Ive followed up with you on support ticket #********* to address this issue. In that ticket, we stated that a processing error resulted in a refund for the buyer but unfortunately a missed payout for you. We sincerely apologize for this oversight. We've gone ahead an issued a payment for $17.42, and you should see a deposit to your bank account in a few business days.

  If you still need assistance, please reply on that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a sale on offer up.When the item arrived it seems to have been delivered to the incorrect state. Upon further contact I reached out to offer up for assistance. They have not replied to me and stole my sale and cancelled it despite the item not being in my possession no longer. This company is very corrupt. When I reached out to their legal team, they closed my account. It seems to be one of those situations(if we get rid of him, he will stop bothering us). I'm going to pursue this further legally because they stole my money and my item without any help

  Business Response

  Date: 04/11/2025

  Hi *****,

  My name is ****** and I handle our BBB complaints.
  I see that youve been working in close contact with one of our agents regarding the misdelivery of your package. In ticket ********* we stated that we will need documentation from **** to process your claim and get your account back up and running. I have taken over your ticket so that any reply will come directly to me to expedite a resolution.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  
  Kind regards,
  Maleka | OfferUp

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i listed my airsoft guns for sale on offer up. They have the orange tip on the barrel to indicate its not a real rifle or gun. My listings were removed because it is prohibited to sell guns, airsoft guns, bb guns, nerf guns and any sort of GUNS. Ok no problem i understand. But if you search airsoft or nerf, there are many people selling airsoft gun and stuff and nerf guns. So i listed again. My listings were removed again. So i eamiled offer up support and and all they said was that it is not allowed *** if i see any listings with airsoft or nerft to report it. Well i did but they are still there. I just seen today april 4, 2025 that there are still people selling airsoft and nerf guns. And an airsoft gun like mine sold. This company is picking and choosing who can sell what and who can not. That aint right especially if im not allowed and my listings get removed. One of my listings didnt have any word "gun or airsoft" and no pictures of a gun, and it was still removed. I did nothing wrong at all and still removed.

  Business Response

  Date: 04/11/2025

  Hello ***,
  My name is ******, and I handle our BBB complaints.

  
  I understand that you have questions about our posting guidelines and why your posts have been removed while others have not. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is *********. In that ticket, we stated that we use an algorithm to remove posts that violate our posting guidelines and that some things may make it through. Reports of these items like yours help us train the algorithm to not miss these items. So thank you again for helping us uphold our community standards. 

  
  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  
  Kind regards,
  Maleka | OfferUp

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a item using OfferUp shipping and the item was delivered and I waited the days it told me which was 2 days and the only thing it tells me is I need to make a deposited account but I already have one on there I have tried to contact OfferUp but I can not get a hold of anyone just their AI

  Business Response

  Date: 04/08/2025

  Hello Francisco,

  My name is **** and I handle our BBB complaints.

  I understand that you're having some trouble receiving payment for your recent sale. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is #*********. In that ticket, we stated that the payment was successfully received by your bank on 4/3/2025.

  If you still need assistance, please continue respond on that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left the package at **** the on the last day allowed. **** had a huge box and asked to drop the box off and it would be scanned in by then. That was the instruction **** gave me. they scanned the package in the next morning and it caused the sale to be canceled. I went on a live chat with offer up and i have the conversation copy by email were the *** told me to notify them when it was delivered and i would get payment after the 2 day holding period. I notified them and the *** advised differently know that they cant help. i could of stopped the package but was mislead by offer up employee, i need payment for item shipped as requested. refer to chat *********

  Business Response

  Date: 04/08/2025

  Hello *****,

  My name is **** and I handle our BBB complaints.

  I understand that your package was scanned in after the shipping deadline which cased your order to cancel. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is #*********. In that ticket, we stated that your funds have been reprocessed, and you should see the balance in your account in a few business days. 

  If you still need assistance, please continue respond in that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello the correct account is ******************** the password is phonexay79 Any other account associated with me can be deleted. I may have created another account because i was unable to use my Original account. and the new account was unusable..and i may have tried to delete it...This account ******************** was disabled or blocked a few days ago. It is my Account wich I opened 8 years ago in 2017. I have over 1000 5 star ratings and have never had a complaint or negative report that I know of. It says I violated a policie. I feel i was unfairly flaged for deletion without warning or notice. If I did post a prohibited item. i was unaware I am truly sorry and regret Posting anything that is not allowed. I did not know it could lead to a account deletion..wich is what happened.. I rely on offer up for some of my monthly Income for Rent and Food basic needs. As I am currently laid off. Like so many others in *******. As i am not employed And my benifits have Run out..We are poor people. Stuck in survival mode So this app is crucial for me to help support myself and my family..Is there is anything i can do to get this account back ******************** I would be truly greatful and will abide by all rules moving forward..If Not is it possible to lift the ban on this phone. So I can make another account and hopefully start over..As it looks like the phone is banned also..And I am unable to afford a new phone..I was considering asking the ********************** to help me.. Reinstate my account..But I wanted to try to appeal the action taken against me First. As I feel it is unfair. Thank you.Hi,Your account has been removed from OfferUp due to repeated violations of our Posting ******** prohibited items continued to be posted after our notifications, we have made the decision to close this account.This decision will not be overturned and opening a new account once your account has been removed is not allowed.Thank you OfferUp Risk Support

  Business Response

  Date: 04/02/2025

  Hello ********,

  My name is **** and I handle our BBB complaints.

  I understand that your OfferUp account was recently deactivated for violating our guidelines and policies. Upon further review, our team has agreed to reinstate your account under support ticket #*********. In that ticket, we stated that we found multiple posting violations of explicit content on your account. In order to remain in good standing, please review our Prohibited Items Guidelines: **************************************************************************************************

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

   

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Phonexay Ketsouvannasane

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I like OfferUp. I use it often and I think it is, for the most part, great. The last time I ordered something it went to an address I have not lived at for 8 months. There is no way to update my street address. I can update my City and zip code but this doesn't help me. There is no way to contact corporate through the app or online. It's crazy. I don't want to delete the app but I can't keep hunting down packages. Help!

  Business Response

  Date: 03/18/2025

  Hello TJ,

  My name is **** and I handle our BBB complaints.

  I understand that you would like to update your shipping address, and also noted that you had a tough time locating OfferUp support. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is #*********. In that ticket, I explain how to update your address, as well as where to find resources to contact our support directly.

  If you still need assistance, please reply within that ticket, or reach out to us at ***********************************
  

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business charged me $21.24 memebership fee on 2/1/2025, but they didn't provide any service they marketed. I reached out and asked to cancel the membership and get a refund since I didn't use the service, but they simply refused to. The Support Request: *********.

  Business Response

  Date: 03/18/2025

  Hello Lily,

  My name is **** and I handle our BBB complaints.

  I understand that our Promote Plus subscription didn't meet your expectations and are hoping for a refund. Ive created support ticket #********* on your behalf. In that ticket, I stated that because the subscription was purchased through the App Store, we are unable to issue a refund. I also provided instructions on how to request a refund directly through *****. Additionally, I mentioned that I applied a 7-day courtesy promotion to two of your items, and included a few selling tips to help your items move faster.

  If you still need assistance, please respond in that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers a free three day trial of their Promoted Plus upgrade option at is $19.95 per month. I started the 3-day free trial on March 6th and we received very little increase in visibility and zero outreach to us with questions / interest.I came back to OfferUp with a lot of basic knowledge of various ways to post and sell things. I then signed up their free 3-day trial on March 6th to see if it would help. And it had very little / no affect on the item / account. The paid account got less than 10% of the organic account when the item was posted. Because of that, after two days, I went to cancel my 3-day trial but could see even though that free 3-day trial was still active in my account, they had already charged me for a full month (even tho it was only the morning of Oct 8th). I was eventually informed by their support that on day two, they charge you for a full month, even though the 3-day trial isnt over and no matter how much I protested, their Sports made it clear that OfferUp as a company has an absolutely no refund policy that is strictly enforced and that there was zero of chance to get my money back even though the 3-day trial was still running.

  Business Response

  Date: 03/14/2025

  Hi *******,As previously explained by a support agent in ticket #*********, subscriptions are purchased and billed through your device's app store (Apple/iOS). To cancel your subscription, you will need to do so directly from the app store, not from OfferUp. Additionally, if you wish to request any refunds, you will need to do that through ******
  

  To cancel ************* please visit the iTunes App Store or ****** Play to manage your subscriptions. I want to emphasize that you cannot cancel your subscription within the OfferUp app, and closing your OfferUp account does not cancel the subscription.

  Here are the instructions to manage or cancel subscriptions via iTunes:

  1. Launch the Settings app.

  2. Tap on "iTunes & App Store."

  3. Tap on your Apple ID.

  4. When the pop-up window appears, tap "View Apple ID."

  5. Enter your Apple ID password or use your fingerprint ID when prompted.

  6. Tap on "Subscriptions."

  7. Tap the subscription you wish to cancel.

  Please note that ***** does not allow OfferUp to verify if your subscription is still active or has been canceled. To confirm this information, please follow the steps outlined above.

  Thank you!

  *** - Manager, Escalations

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sold goods (1 jacket, 1 pair of shoes & 1 purse) and OfferUp has not released my money. All three sellers received the items and paid. My bank has never received a deposit from OfferUp or from any entity for the amounts that I should have received. In the OfferUp app it states they have not paid me because I havent linked my debit card number, however on the accounts page it has my card verified and says I qualify for fast deposit since I am not using my bank account and routing numbers but my debit card instead. OfferUp has said the app is glitching and they have provided payments. They gave me transactions numbers that dont exist and dates that are consistent with the sell date (which it takes 2 days to get payment). They keep deflecting and are saying its my bank.

  Business Response

  Date: 03/12/2025

  Hi ****,
  
  My name is *****, and I handle our BBB complaints.
  
  I see that youve been working closely with our agents regarding your payments. In ticket #*********, we stated that the payouts were disbursed successfully. We provided you with screenshots and trace IDs for those payouts. Please review this information and follow up with your banking institution with the new information provided.
  
  If you still need assistance, please continue working with your agent on that ticket or contact us at ************************************************************.
  
  Kind regards,
  
  ***** | OfferUp

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23050908
  
  I am rejecting this response because: Offerup is continously telling me to ask my bank. Here is a screen shot for all my deposits for this year up to date. This is for my account ending in 7024/Debit card ending in 7588. This is the only personal banking account that I have. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 03/19/2025

  Hi ****,
  
  We did provide screenshots and the successful payout IDs in your support ticket (ticket# *********). Those funds were successfully deposited into the deposit method you confirmed.
  
  The banking institution accepted those funds. There is no available balance in your account. Please continue working with your banking institution. 

  Thank you for your patience.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23050908
  
  I am rejecting this response because: ******* has not recieved any deposits or "refunds" (as OfferUp explained it would be under) from OfferUp for any of the three dates they provided or any other dates for that matter. I have used the same bank & account for more than 10 years and I have never had an issue before. However, with all the complaints I have read from other people on Yelp, ******, Reddit, and other internet sources regarding this same exact situation, I am convinced that OfferUp is being dishonest and has pocketed my funds.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/01/2025

  Hi ****,

  I understand that you've had some trouble locating OfferUp payouts from items sold in Jan 2025, Feb 2023, and Sept 2022. ****** has been assisting you in support ticket #********* to resolve this issue. Additionally, ****** CC'd you on a separate email thread with *** from ****** Support that was sent on March 24th, 8:15 PT regarding the January payout, but we have not heard back on either ticket. Kindly follow up on both threads if you're still having trouble locating those payments.

  Thank you,
  Emma | OfferUp

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23050908
  
  I am rejecting this response because: At this point I am just repeating myself and feel like my intelligence is being insulted. There have never been any funds added into my account from ********************** on any occasion. I don't know what account Stripe deposited into, but it was not mine. 
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/11/2025

  Hi *****,

  I understand that you've experienced difficulty locating your OfferUp payouts for items sold in January 2025, February 2023, and September 2022. Our records show that these payments were initially deposited into your **** account ending in **8634. You now have a new deposit method ending in **7588. We provided specific dates and payout trace IDs to assist you in locating these payments with your bank.

  A previous representative, ******, included you in a separate email thread with Rod from ****** Support on March 24th, concerning the January payout. Unfortunately, we have not received any response regarding either of these tickets. At this time, there isnt much more information we can provide to resolve this situation, and we will now consider this request closed.

  Best regards,

  *** Manager, Escalations

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23050908
  
  I am rejecting this response because: I understand OfferUp is providing the last four digits of my cards I have had on file which is visable on their app. The trace numbers ****** is providing does not tell me which account the money has been deposited into. My bank has never recieved deposits, or "refunds" from OfferUp. On the app is states the payouts have not been made.
  
  Sincerely,
  
  **** ******