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Business Profile

Information Technology Services

Appen AI, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a 1099 from this company and I have NEVER heard of them. This is insane! It states that I made over $7k with them. This is interfering with me filing my taxes.

    Business Response

    Date: 04/17/2025

    Hello,

    Someone will reach out to you directly with next steps.

    Thank you,

    ********* ****

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please I need help getting my unpaid salary from appen. I have been working remotely as a freelancer for Appen. In the previous year, I participated in Project Serene. Unfortunately, due to delays from the project team in updating the invoice section, I was unable to submit my invoice as required.I reached out to inquire about the outstanding payment, but I was informed that I wouldnt be paid and I was instead advised to fix any issues with my Payoneer account, which is the method I usually use to receive payments.Ive already resolved the issue with my ******** account. What I need now is a link or access so I can reconnect my ******** account to my ********************** and submit my invoice for me to receive the pending payment.The delay in submitting my invoice was caused by the project team and was beyond my control. I kindly request your help in resolvingthismatter.

    Business Response

    Date: 04/25/2025

    Thank you for your message. Someone from our ****************** will reach out to you directly with more information.

     

    Sincerely,

    ********* ****

    Customer Answer

    Date: 04/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:04/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I hope this message finds you well.I am writing in regarding to my payments issues with Appen AI (CrowdGen). I worked with Appen as an independent contractor from May 2024 to September 2024, but I have not yet received the corresponding payment for my work during that period. All effort to contact Appen proof abortive and they are not responding to my email. Additionally, I would appreciate your assistance in helping me contact Appen AI so that they can pay my invoice. I need them to send me a link so that I can connect my Payoneer. Please let me know if any further information or action is required on my end to facilitate this process.I look forward to your prompt response and resolution of this matter.

    Business Response

    Date: 04/14/2025

    Hello,

    Someone will reach out to you directly as soon as possible regarding your payment issue.

     

    Sincerely,

    ********* ****

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I RECEIVED A 1099 FROM THIS COMPANY. I HAVE NEVER WORKED OR HEARD OF THIS COMPANY.

    Business Response

    Date: 04/08/2025

    Thank you for contacting us regarding the 1099 *** you received from Appen. Someone will contact you directly with further information and next steps.

     

    Sincerely,

    ********* ****

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My late wife, **** ******* (deceased 5-15-22) had a retirement savings plan with Appen AI Inc.They continue to send me statements, showing a vested balance of $255.29 plan number: ****** date of hire: 6-1-17 location: 23BR Employee number ***** ****** ROSTB011 Have sent 3 letters, inluding a copy of her death certificate. Last one was sent 2-12-25 registered and returned to me unopened. Would like to close this account and have funds dispersed to me Respectfully, **** J **********

    Business Response

    Date: 04/03/2025

    Hello, Mr. Tomorowitz,

    I will forward your documents to the Appen Total Rewards Supervisor, and we will reach out to you directly.

     

    Thank you,

    ********* ****

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, URGENT PAYMENT ISSUE - UNPAID INVOICE FROM APPEN AI (CROWDGEN)My name is ***** ****, and I am reaching out regarding a serious issue concerning my unpaid earnings. I worked as an independent contractor with Appen AI from July to August 2024. Despite completing my assigned tasks, I have not received payment for my work, totaling approximately $1,150. Instead, my account was terminated and subsequently deleted from their system without any valid justification.I initially faced an issue with my ******** account and requested a relink to connect a new ******** account. However, my request was denied, despite the fact that other contractors have been granted the same request in the past. Instead of assisting me, Appen AI (Crowdgen) chose to terminate my account. Despite this, I was still able to log in and access my invoices for some time but I couldn't request withdrawal, but early this year, my information was completely erased from your system.I have made multiple attempts to contact their support team regarding this issue, but my messages have been ignored. Now, I demand that my rightful earnings for the work I completed be paid in full. Nowhere in Appen AIs contract does it state that I would forfeit my earnings after completing my tasks.I am formally requesting the following: 1. Reactivation of my account so I can access my records. 2. Immediate payment of my $1,150 for the work I completed.I expect a prompt resolution to this matter, and I would like the business to contact me.Thank ******** regards,Ebony Cash

    Business Response

    Date: 04/02/2025

    Hello,

    We will have someone reach out to you directly.

    Thank you,

    *. ****

  • Initial Complaint

    Date:03/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 2 weeks ago I received a 1099 from Appen Ai when I have NEVER even heard of this company, let alone worked for them. I think I'll be contacting the police after reading all the complaints bc if this gets sent to the *** as income, it could cause a lot of problems for people. I want record of this false income reporting. I actually want charges filed, but I'm not sure if the police will be able to or but I'll absolutely be trying. I want this company to contact me through email ****.

    Business Response

    Date: 03/31/2025

    Hello,

    We apologize that this happened to you. A member of our HR Department will be in contact with you shortly with next steps.

     

    Thank you,

    *********

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a 1099 *** from this company. I have never worked for them and have no association with them. I have tried to contact them on the phone # on the website and there is no answer. I have tried to contact them on the phone # on the 1099, and that is not in service.I have tried to contact them on the email address on the website and it comes back **************** seems there is some type of fraud occuring.

    Business Response

    Date: 03/28/2025

    Mr. *****,

    Our apologies for the difficulties you've had in contacting us. Someone from our ************************** will contact you with next steps.

     

    Sincerely,

    *********

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a 1099-*** from this company for 2024. It has my name and my social security number but uses an old address. I have never worked for this company. I would like this issue fixed immediately.

    Business Response

    Date: 03/31/2025

    Hello,

    We apologize that this happened. A member of our HR Department will be in touch with next steps.

    Thank you,

    *********

  • Initial Complaint

    Date:03/26/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a 1099-*** that is fraudulent. I never heard from this company and never worked for it.This is definitely an identity theft problem I would like resolved.

    Business Response

    Date: 03/27/2025

    Hello, Mr. ************** am sorry this happened. Someone from our HR department will be in contact with you with next steps.

     

    Sincerely,

    ********* ****

Appen AI, Inc is NOT a BBB Accredited Business.

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