Customer ReviewsforHealthy Paws

We have had Healthy Paws Insurance since 2018 and they have been such a blessing in emergency and new things that have arose for our pup! I knew after our first dog had unexpected healthy issues that with this guy we were going to get insurance from when we rescued him and chose HP. He has had 2 major things happen, a TPLO knee surgery and chemotherapy injections on his journey of life so far and healthy paws covered the treatment and we would have never been able to do it without them. We will always be a customer with every pup we adopt. Thank you!

Healthy Paws Pet Insurance Services LLC CA Lic. #0H16053 ************ is a huge SCAM! Please avoid. First off, I got an expensive plan for an adopted fur baby but I didnt mind. Unfortunately we discovered several months down the line that he had significant health issues and once tried filing a claim but was not successful. However we continued on with the insurance payment; unfortunately my pup passed 06-09-2022 and amidst my tears I called as soon as we left the Vet to inform them. I was going through an account reconciliation last month for something else and discovered that HEALTHY PAWS continued to charged me till date. I reached out twice, they claimed to be looking into it. Again didnt ask for supporting documents from the Vet to proof that this baby really passed. They proceeded ti refunded payment for three months to my account and when I called to understand what the payment is for they claimed thats what they pay without supporting documents. I shared that no one asked for one, proceeded to forward the documents, again they said they would review. They did and their decision is that they will not pay because the document wasnt received before cancellation.

We had this insurance for three different dogs, over about 10 years. The rates have gone up astronomically, but that's true of the entire industry. Every company raises rates on old dogs b/c they hope that you'll drop the insurance once the dogs hit that point needing a lot of care. You won't have a "level premium" for the life of the dog. We kept paying it, even though it was expensive. One of my old dogs had multiple years requiring over $10,000 worth of care, and Healthy Paws paid well. That dog probably had $25k in claims over about three years--eye surgeries for rare melanoma of the eyeball and eventually lung cancer, which we held off for a good while with top-of-the-line care. We had Adequan shots, acupuncture, and vet-chiropractic covered for many years for one of the arthritic dogs. The only annoying thing about this company is how disorganized they are: they ask you to upload records, and then nobody ever looks at what you uploaded until you call and point out that it's sitting on their server. You have to be a "squeaky wheel" to get claims processed. Once I figured out that I needed to call EVERY time I uploaded requested records, the claims got paid very quickly -- often within 48 hours. The bottom line is that they pay as promised. All of my dogs were rescues, but I have a practice of paying for a vet exam "for insurance purposes" every time we start a new policy -- the vet is instructed to do a thorough exam, make detailed, accurate notes and assume that he's making those notes for an insurance company looking for pre-existing conditions. My vet does a good job of making that record at the start of the policy about all things that are "normal," and it's made the claims process very easy. Yes, it costs me about $100 (non-reimbursed vet exam) to do that for each dog, but it really does help with avoiding fights over non-existent pre-existing conditions that seem to plague some people. We've not had those problems with this company.