ComplaintsforRock Hard Concrete
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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired Rock Hard Concrete to put in sidewalks and remove old driveway. Told us they would do it mid to late summer. After many attempts to contact, they finally showed up in early November. Barely got sidewalk in before the ground froze, and did not complete driveway removal or leveling around sidewalks. We paid most of the bill, but not all, because the job is not finished. Sidewalks are crumbling and again after trying to contact them this spring to find out when they will finish, we get no response whatsoever. **************** is about as terrible as I've ever seenBusiness response
06/12/2023
This customer had us do some sidewalks witch she got and was very happy with. As of that she asked us to remove some concrete and old drive area she had in the yard and put top soil down. That said we went the extra mile even when it was late in the year and dug out and put top soil in. She asked if we would come back in spring and plant I said sure but we would need to charge for planting grass. So she. She got the bill we did not charge for grass but did charge for top soil that she has in her yard. She chose not to pay for the top soil so we said till bill is paid in full we would not be doing any further work as she has an outstanding balance. We are happy to finish planting grass but bill must be paid for the work (dirt) she chose not to pay for in fall. Thank you for your time and happy to answer any ?sCustomer response
06/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.] We never received any top soil or had anything leveled off. We never ask him to plant seed either. We are done with the BBB and are hiring a lawyer.
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.