ComplaintsforClic Eyewear Inc.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I currently own a dangerously defective pair of reading glasses from this company; the finish is peeling off in a number of locations. Upon notifying the *** and sending them pictures and proof of purchase, ****** agreed in writing to let me buy a new pair of reading glasses of my choosing at 50% off retail due to the fact that this company vehemently refused to warrant this faulty product. I reluctantly accepted this offer given that they refused to provide me with any other options. I worked with ****** for 2 days viewing their website and picking a model to purchase at the reduced price that was the subject of our written agreement. When I was ready to place my order after expending a considerable amount of time on this, someone named ******** entered into the email trail and unilaterally revoked the written offer that I had already been given by the company she is employed with. A company is not allowed to revoke a written and accepted offer after the fact; period. When I informed ******** that to "bait and switch" a customer is unlawful, that I would report it to the authorities, and that I was demanding that she notify the owner(s) of the company that I would be filing complaints with the BBB and Attorney General who would then open investigations into their deceptive business practices - she ignored my request to correct her unlawful behavior. Despite negotiating with this company in good faith, they have given me no choice but to turn the details of this egregious situation over to the authorities who can finally put a stop to Clic Eyewear's outrageously unethical and unlawful deceptive tactics regarding their treatment of their customers. I will accept nothing less than for them to honor their written promise to me at a minimum; and I will not stop exposing their unacceptable behavior until they agree to do so. Otherwise, I will pursue investigations and damages....

  Business response

  09/15/2023

  After a thorough review of your complaint, we would like to provide our perspective on the matter:
  We provide a 60-day return and 6-month warranty on our products. Our warranty policy comprehensively covers a range of issues, including defective product concerns and instances of customer dissatisfaction with the product. When brought to our attention in the specified timeframe, we are prompt in the replacement of any product issues.
  
  We understand that misunderstandings and disputes can arise from time to time, and we genuinely regret any frustration this situation may have caused. Our goal is to ensure that our customers have a positive experience with our company, and we are committed to finding a resolution that meets your expectations.
  
  To address your concerns, we proposed the following:
  As it was far beyond the 6 month warranty period (original purchase 12/12/17), as a one time convenience we offered to still replace the glasses for you at a discounted rate of 50% off the original price. At that point you asked if you could get two pairs at the 50% discount and also inquired about our other styles. We apologize for the confusion regarding the other styles, but the warranty covers replacement of your original purchase as the glasses are guaranteed to fit.
  
  We believe that the proposed resolution is fair and reasonable, considering the circumstances. We are committed to working with you to achieve a mutually satisfactory outcome. We regret any inconvenience or dissatisfaction you may have experienced.

  Thanks,
  CliC Customer Support

  Customer response

  09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I am now trying to respond to this complaint, but I can no longer get in with the code listed

  below in this email.  My response to this company's is as follows:

  
  

  You say that "your goal is to ensure that your customers have a positive experience with your

  company and that you are committed to finding a resolution that meets my expectations" - but

  then you continue to misrepresent the written communications I have had with your company

  while insisting on unilaterally revoking what you had ALREADY PROMISED ME.  Your empty

  statements are disingenuous at best, while being clearly deceptive.  I have made my position

  painfully clear, either you honor what I have already been promised by your company, or we

  will see what the attorney generals office has to say about it.  *********** that was actually

  reputable that cared about their customers and their reputation, would not hesitate given what

  has transpired here to allow me to complete my purchase of new glasses of my choosing from

  your website at 50% off as I was promised.  The buying public, the authorities, and I will await

  your response which will provide us with all of the information we need to make informed buying

  decisions in the future.

  
  

  
  
  
  Regards,
  
  ***********************

  Business response

  10/03/2023

  Hello,

  We have again reviewed your complaint. We believe the confusion is arising when additional pairs were requested at the 50% discount and you inquired about different styles. Our warranty provides replacement of the original purchase to ensure the glasses are guaranteed to fit, since warranty replacements are unable to be returned.

   

  Due to the confusion, we will offer you a warranty replacement for a different style reader at a discounted rate. When choosing a different style please remember warranty replacements are unable to be returned.

   

  ************************* to complete your purchase. We regret any inconvenience or dissatisfaction you may have experienced.

   

  Thanks,

  CliC Customer Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩