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ComplaintsforWhirlwind Post Holes 'N Fences
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
At the end of Oct. 22 I reached out the Whirlwind to get a quote on a fence. I was told install would be in Dec. i accepted the quote and gave a deposit of 12 thousand. I was told this was required to get on the schedule. I was then told install would be into January. I asked about changing from an aluminum fence to steel and asked to have the posts driven. They said they could not do this. Due to this, I cancelled my order Dec 14th. I was told that I could not cancel without paying a percent for cancelling. I asked about having my credit card refunded. I have not received any refund. There was no contract, other than an estimate that I signed. It does not detail any penalty for canceling. I would like my 12 thousand dollars returned.Business response
04/07/2023
this has been resolved
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.