ComplaintsforStretch Zone
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I visited the college ave location in ********, *********. They signed me up for a 3 month plan in early april of 2023. After a few visits where the employees were not focusing on the areas of my concern in my back and focused more in my legs I decided I wanted to cancel my service. I contacted the general manager he said If i would have called one day earlier he could of froze my account, but the $220 for the month of *** was already "at the corporate office." I tried contacting the corporate office but reached them with no avail. I have not visited once in the month of *** and want the $220 back that they took from me. The business was all about taking my money and not about helping me at all.Business response
05/22/2023
This BBB report was filed against a location in *********, but somehow applied to the ******, ** Stretch Zone BBB profile. I have been the general manager of the ****** location since Oct 2021 and have never spoken or had any contact with *********************- please re-file this to the appropriate location which is listed in the body of his filed complaint.Customer response
05/22/2023
Stretch Zone
*******************************
********, ** 54914
************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3440 W College Ave
Appleton, WI 54914-3918
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | 10:00 AM - 3:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.