2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Laura K
1 star04/14/2023
While I thought the quote included everything we had agreed on, apparently I was wrong. Extra labor got added and extra square feet on the application of spray. Oddly enough all these extras added up to the amount on the line on the quote for moving stuff, which I had done myself to save some money.Also, the crew showed up with little to no idea what work was to be done. They were nice enough but I'm not sure they really cleaned anything, since when I went to check after they left, there were clumps of soaked dryer lint all over the floor.
JG Restoration Response
04/18/2023
*****,We did provide an estimate for a small scope of work that we intended to perform but when we are asked to perform work outside that scope it is natural to expect changes in charges for said work. We are always happy to take care of our customers concerns and added scope of work. In a normal situation we would have provided a change order however when jobs are under $1000 we feel the extra steps are just cumbersome. We wish that we could have had a conversation regarding our final billing before filing a complaint with the BBB. There really is no reason it has to be like this as we have zero issues working out our differences especially on something so small.We would ask that we get the chance to resolve this matter so could you please reach out to your project manager? I do know that calls have been placed without a response.Thanks again for the work!Review from Rachel O
1 star03/07/2022
My dad had a small fire in attic. The guy arrived with the fire fighters. He took all dad’s possessions to clean them. They had to put new trusses on roof. Didn’t finish put a tarp up. Got three inches of rain and ruined entire house. My dad had to buy a lot of materials and the guy is charging him for the materials he bought. Dad got the insurance money and was kind of the contractor and paid him as he went. My dad did a lot of the work and the guy wants to be reimbursed for the work my dad did and materials my dad paid for. The materials they did buy they took “for paying customers because you are an insurance claim and we are guaranteed the money” My dad had to redo a lot and hire others to do the job. My dad kept really good records. This was in 2019. The guy has a lien on the house so he can’t sell it and still has all my dads possessions. I have found a lot of witnesses for the court trial scheduled for January 2023. Please feel free to contact me.
JG Restoration Response
03/08/2022
*********************** has never been a customer of ours. This is a legal issue at this point and we will not comment any further.
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