Customer ReviewsforAbsolute Plumbing of Wisconsin, LLC

Would never recommend them! We had a kitchen sink that had just plugged and called them … by mistake I might add… they came out and were more concerned about selling us a yearly maintenance contract than they were fixing our drain.. For a half an hour he talked about selling contract and money… money… money. Ended up costing us 842.00 for two hours!!!! That is their standard charge, if it takes them half hour or three hours!!! Our mistake for not sending them on their way and just paying service charges which were so much and truck was another charge.. my husband and I are 81 and 76 …. Our sons were more than upset with us!!! Never again..

Hi Laurie, I am glad to hear that your kitchen sink drain is running properly. Our recorded call to our office indicates that your husband Eugene told us that he was the homeowner. Eugene told us that we were referred by the usual plumbing company you use because they don't offer drain cleaning and we do. One of our core values among several at Absolute Plumbing is adaptable. We were more than adaptable meeting Eugene at his place of work and then following him to this home the same day (because he would not give us the address over the phone). Our technician then arrived to the home, received approval for the service fee (yes, we discuss money because we have been burned and it is honest to go over this right away and not at the end). The technician then did an evaluation of what was going on and proceeded to give options (two different options) for how we could help clear/clean this stubborn kitchen drain line. All of our options come as StraightForward pricing (includes: material, labor, overhead, equipment, etc) as stated over the recorded call when the call was booked. So no matter how long it takes, we will get the job done and done right. The option that you chose was to auger and water jet this line (the best option to clear that line). And again, our policy states that we have you sign on the option that you choose prior to us doing any work (this means you know the pricing prior to us doing anything).We augered and jetted 45' of pipe from the kitchen through finished basement ceiling tiles all the way down to the drain stack where it was cleared. Our state of the art GPS software indicates that our technician was onsite for 3hrs and 15min. This time does NOT include the additional time we took to meet you at a different location to follow you to this house. As a courtesy to our clients we do offer an exclusive preventative maintenance Diamond Club that saves you $$ and gives you an annual plumbing checkup that is included. This program allows us to be the doctor of your home's plumbing system. Our Diamond Club does have a financial commitment that comes along with all the benefits. We do an annual thorough inspection and give you a report of how your system is working (its not for everyone, but we have several hundred very happy members). I am confused as to why this review was written almost a week after service if you knew what the price was prior to us doing work. If you didn't like the price, we could have simply left. You can't go to a restaurant, look at the menu and associated pricing, then choose to eat whatever you selected and then complain about the price online almost a week later. We cleaned up after performing the work and making sure that your sink was drain well and that there were no leaks before we left. Drain cleaning is a messy job, one of our safety features is to make sure that when we leave the job, its as clean if not cleaner then when we got there. Our job is to build great relationships, if you would like to schedule a time to come visit us at the office to review any of this job we would be happy to do so. We have pictures/video, time stamped signatures, GPS time stamp, etc that we can review. To all of our past, present, and future clients thank you for reading this response. Always remember there are two sides to every story and you can read between the lines.

Nick ********* and Dylan ***** did an outstanding job in completing the repair to our kitchen sink drain line. They arrived when expected. All appropriate areas were covered. The work was performed in a professional manner. Nick explained their work and sought our feedback while completing the repairs. We were very satisfied with Nick and Dylan’s skill level and their attention to detail. We are very happy with our experience with Absolute Plumbing.

Thank you for the awesome review and being a valued ************ member ********!!! We're happy to hear you're satisfied with the drain cleaning and kitchen repiping work **** and ***** did! **************'s are always top notch and take great care of our clients' homes as if they were their own! You can always count on us to come on out and assist you with your plumbing needs!

Matt, Dylan, and the absolute plumbing staff were pleasant people and excellent work.

Thank you for the review *****!!! We're glad to be of assistance to you and your plumbing needs!! It's always a pleasure to work with you!

I appreciate Absolute Plumbing customer service, from the office to the technicians. Quality and friendliness is so appreciated always!

Thank you for the heartfelt review and being a valued ************ member ******!!! Absolute Plumbing will always be there for you when you need ** most!

very unhappy with Absolute Plumbing of Appleton, wi. the pricing was not clearly stated, more like just pick a number. three small project all the exact same price . replace guts of delta faucet $282.00 replace two shut off valves $282.00 replace toilet flapper $282.00 nor parts itemized, no labor itemized, just $282 for each. i would not get them again.

Hello! We are very sorry to hear that you did not have a positive experience with Absolute Plumbing. If we had known at the time of your appointment that you were unhappy, we would have done everything in our power to correct it right away. Our technicians presented you with multiple options that included our Straight Forward Pricing. No work is ever done until a customer accepts and signs for an option. After the work was complete, our technician presented you with a comment card which was filled out stating that you were satisfied with the service and would use our company again. Our friendly ************* Representative also called your home after the technician left to follow up and make sure everything went well with the appointment. There was no mention of being anything other than pleased with our technician and service during this call. We would like you to please reach out to us at ************ so that we can discuss your feedback further. Thank you!

When another company was unable to perform the requested services at a reasonable cost (due to distance from our home), they recommended Absolute Plumbing to us. We have used their services four times over the last year and have been very satisfied. They offer high-quality services, provide great customer service, and their costs are fair.

Thank you for the kind review ****!!! It's always a pleasure to work with you and your family! We'll always be there for you when you need us! Thank you for being valued ************ members!

They are professional, address our needs in a timely manner.

Thank you for taking the time to write us a review *********!!! It was a pleasure to work with you!!