ComplaintsforDay Property Management LLC

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My boyfriend (whom does not speak the best English) asked me to help him with some issues that he is having at his new apartment. He moved in 8 days ago. The place was dirty with chewed gum on the bedroom floor, dirty kitchen, bathroom, broken microwave, & no hot water. While we were cleaning we had bugs crawling on us. Attempts had been made to have the water issue fixed and the microwave replaced with no response from the property managers. Today I went into the office with his permission after he spoke to them letting them know I would be coming to speak with them on his ******* ****** pretended not to know about the issues. I also made them aware that the neighbor downstairs in the house smokes Marijuana daily (despite the lease stating no drug use allowed) which is a health risk for his autistic son. They have not been able to stay in the home since they got the keys. The manager stated they will not do anything about the other tenant smoking & today while moving his items out of the apartment the other tenant was mocking us stating that the manager called her telling her that we were complaining so she shouldn't smoke today because we might call the police on her. They have made no efforts to fix the problems and my boyfriend wants out of his lease. Upon speaking with the management team today I was told to leave their office and told that I was not allowed on their property. (I have this on video which shows I was respectful during my time I'm their office today).Upon research this evening, we have found that this company has a long history or not handling necessary obligations as rental business well.They refused for him to leave his lease and also told him today that I am not allowed at his apartment which I believe is illegal for them to do since I have not committed any crime and I am not a criminal.We want further action taken upon this company so they start treating their tenants properly.

  

  Business response

  04/22/2024

  Firstly, it is important to note that the complainant mentioned in this review is not our tenant. Regardless, we were inclined to have a dialogue until the person in question exhibited offensive behavior towards our staff. 
  
  For clarity, we wish to point out that the actual tenant, the complainant's boyfriend, went to the property viewing independently, communicated effectively with our staff and expressed no dissatisfaction with the property. Therefore, the allegations mentioned in the review are not accurate. Our team didnt receive any messages or complaints about any malfunctions, barring the microwave mishap that was brought to our attention over the weekend. We were working on resolving it when the incident occurred.
  
  We assure you that the property was thoroughly and professionally cleaned before the tenant moved in. There was no evidence of gum stuck in the carpet during the property viewing or at the time the tenant moved in.
  
  We also want to inform you that we decided to re-rent the property, hence we have found new tenant, and we will soon be sending a security return letter to our old tenant, explaining any deductions that might be made from his security deposit. 
  
  We requested the individual to leave our office due to her contentious attitude and it's also important to note that since she is not our tenant, we aren't obligated to discuss property-related matters with her, especially in the tenant's absence.
  
  Our goal is to maintain open and honest communication with our tenants and dealing with their legitimate concerns diligently. If there are any more queries or misunderstandings, we would be happy to clarify them. Thank you for bringing this to our attention.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/9/22 myself and my husband submitted a notice to vacate to the above property management company, they responded the next day saying we were in breach of our lease which is month to month, and that they'd be charging ** half months rent because of when we want to move. This is in violation of ********* state statute ****** and we'd like for this to be dropped

  

  Business response

  11/14/2022

  To Whom It May ********************* you for bringing this situation to our attention. I did review the lease, text messages and the statutes that the tenant is concerned with. I do not believe that we are violating any statutes or laws as the terms of the lease are clearly stated in the attachment they provided. When they signed the lease they agreed not to move out from November 1 March 31.They further agreed to the fee of of one months rent if they chose to breach that portion of their lease.  I would also point out that this is not a small section of the lease that they may have overlooked. They both (****** and ******) initialed that they read and agreed to this portion of the lease. This is included in all of our leases to avoid vacancies during the winter months. Additionally, the tenants did not give proper notice to vacate outside of the winter move out clause as they gave notice on the 9th of the month for the last day of the month. This does not meet the minimum 28 day notice required by ********* Statute ****** (3).
  
  As we are not breaching any statutes we do not feel that any further action is required in this situation.
  
  Thank you again for your time and consideration of this matter.
  
  *********************, Owner
  Day Property Management LLC

• Initial Complaint

  06/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They initially charged me a $35 application fee which after research it is illegal to charge more than $20 in the state of *********. I completed he year lease no missed or late payment and no problems. Only when I sent several maintenance request did I start getting treated unfairly and nothing was ever repaired or resolved. When my lease was up they offered no extension and said I had to vacate. I then recieved a certified letter stating not only was I not getting my security deposit back but I owed them money for repairs and cleaning. I had my unit professionally cleaned with receipts to prove it. there was junk and old furniture even appliances left by previous tenants that I have time stamped photo proof of and I was charged over $500 for the items. one of which is pictured in their ad for the unit saying it is included with the house (washing machine) however when it broke down they said it wasn't there had no clue about it. Yet it was and clearly is in there ad today. they are a horrible company I am partly glad to be out of my lease but I was rendered homeless due to scarce rental properties in my area. I have gathered all my information and supporting documents as well as email transcripts text messages and surveillance footage and contacted legal assistance. hopefully they will be held accountable.

  

  Business response

  06/08/2022

  We appreciate you notifying us of the concerns brought to your attention by ***********************. In reference to the application fee, it is not illegal to charge a $35 application fee in the state of *********, our website also states that it is non-refundable. We believe the complainant is referring to a credit check fee, which is limited by state legislature. However, we do not charge a credit check fee, only an application fee.

   

  We did not treat the complainant unfairly, he was given the same notices for inspections and 12-hour notices that all of our tenants receive, which is done according to the terms of the lease agreement and ********* legislature.

   

  In reference to our company not repairing/resolving maintenance requests, we sent maintenance out to the property multiple times. Each time we sent maintenance out to the property, they were told to leave, yelled and sworn at by Breonn, or adult guests he had inside the property. At one point, his female guest slammed the door on one of our leasing agents who accompanied maintenance to the property hitting her with the door.

   

  We are not required to extend the terms of the lease and as the tenant had repeatedly called and yelled and cursed at our staff, along with the issues we had trying to get maintenance resolved, we felt it was not a good relationship to continue, and therefore chose not to renew his lease. We did give them proper notice to vacate the premises.

   

  Regarding the unit and the condition it was in when they left, we did follow ********* guidelines and sent out a security deposit return letter within the 21 days provided. The letter did explain all charges the tenant was being held accountable for and as shown on the letter the tenant owes us a balance of $1396.38.  There is no mention in the security return letter of a washer as he was not charged for that. In reference to charging him for previous tenants belongings, we went into the garage and basement and removed all of the appliances left by previous tenants during Breonns tenancy. Therefore, any items left behind after his move-out were his belongings.  I have attached a copy of the letter we sent along with some of the pictures of the condition the property was returned in. As you will see, the property was not left in clean, re-rentable condition.

   

  At this time, it is our opinion that no refund is owed for the deposit return or for the application fee based on the above stated facts.

   

  Thank you for your time and consideration on this matter. If you have any further questions please feel free to contact us at your convenience.

   

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Well I filed to get apt with day property llc well they are just discriminating and just scamming people out of there money. They won't tell u why u got denied for but they just take your $35 and run with it. They need to shut down for stuff like this.

  

  Business response

  05/03/2022

  Thank you for bringing these concerns to our attention. Please read below for our response.

  All of our applicants are required to pay a $35 application fee, which is fairly standard in this area. There may be some confusion as to what discrimination means, as the person applying is not part of a protected class. Her claim of discrimination is because she has an eviction on her record and she believes that is why she was denied. As she stated, we do not give out the reason for a denial to any applicant for any reason. This is not a requirement of ********* Law nor is it mentioned anywhere in the statutes.

  This applicant did fill out our application online and signed off on the application which states under Item 2. "Application Fee (nonrefundable). You have delivered to our representative an application fee in the amount indicated below, and this payment partially defrays the cost of administrative paperwork. It's nonrefundable.". The attachment are the 2 pages prior to her signing that she agreed too as part of the terms of the application acceptance. There are several criteria we use when processing applications, and this applicant may have failed on one or many of the criteria. 

  I believe that I have addressed all aspects of her complaint, but if you need any additional information please feel free to contact us at your convenience. 

  Customer response

  05/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩