Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/22/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
On 15 June 2022, I provided $1000 ******* money to lock in the purchase of property for my daughter located at ******************************************************************* with closing on 5 August 2022. Since she didn't have enough credit for a home loan, I made the purchase in my name with her on the title. The real estate agency listing specifically stated that the appliances were included in the sale, however, company employees removed all of the appliances out of the home prior to closing and without informing us or our real estate agent. I had my daughter walk through the property the day prior to closing since I was visiting my mother who was gravely ill in St. *************** in ********* (she died shortly after closing on 5 August 2022). Upon my entry after the sale was complete, I asked my daughter where were the appliances, she told me that she did not know so I then informed her that the property listing stated that the appliances were to be included. I then asked her to contact our agent at ******************* in ********** ** about the missing items. After a day had passed our agent responded to my daughter that the seller's agency informed her that their cleaning team had removed the items and only offered $150 in compensation that was updated to $200. The cost of the gas stove/oven and ** French door refrigerator far exceeded the amount of compensation from the ***************Business response
09/12/2022
I was made aware of a complaint filed regarding fraud. I have reviewed the file with the office broker and compliance officer and here is what I have found.We were on the listing side and your daughter was working with an agent from another real estate firm that wrote the offer. The spec sheet did indicate the appliance were included but the WB-11, offer to purchase which is the state-approved form and controlling document did not include the appliances. Without the appliances included in lines ***** of the WB-11 offer to purchase the seller is obligated to remove all personal property before closing.Your daughter did a walk-through the day before closing with no mention or concern of missing appliances at that time.
The selling agent sent **** a text after closing asking where the appliances were, but before **** could respond, the selling agent replied with "Nevermind" We expected that the selling agent realized she had never included the appliances in the offer.
The property management company did confirm that the tenant removed the appliances, not the property management company nor the agents.
The property management company nor Coldwell Banker or any of its agents ever made any offer of compensation for said appliances.If there is something we are missing please let me know but I would suggest reaching out to your agent who drafted the offer to purchase for your daughter to address any issues.I would also appreciate your retracting your claim of fraud against our company at the BBB.Below is the text message from your agent to ours.
*********************, GRI, CRS
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.