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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
HE SUGGESTED THAT I SELL IT TO A FRIEND! or TRY AND SELL IT TO ***********!. Seriously! I was very excited (boy did that change fast) to learn about the ** A/C silencer during the last ***** ** show. I explained to ***********************, that when I took it to have it installed that it would not work in my unit and I would like to return it, as I was informed that I could by his wife at the show. When I contact *******, he did inform me that I could return it - for a 20% fee and pay for shipping - which was not was I was told by his wife. Let alone that is not what is posted on his website. After several emails back and forth with ******* - HE SUGGESTED THAT I SELL IT TO A FRIEND! or TRY AND SELL IT TO ***********!. Seriously! (that bears repeating). I get it that his wife may or may not know about the product. But, to suggest that I "try and sell it to a friend" and then come up with an arbitrary (made up) fee that is not posted on his website - is just plain bad business. Let alone, just bad customer service.Business response
03/09/2022
Sorry to hear that you have a non ducted unit. As stated on the website and talked about at the ***** Show, the Silencer kits will only work on Ducted units with a wall thermostat. You can return the in like new condition kit. There will be a 20% restock fee and you are responsible for the return shipping. Please write on the box RMA 1811-3432 and return within 10 days of this email. Also just a thought you could sell it to a friend, this would save you the shipping cost and restocking fee.WackO Products
2803 *************.
Suite #**
*********, ** 54313
Business response
03/14/2022
I am not sure how to respond to the letter we received. We never had an issue before with any customers.If you need more detail please let me know.This was the reply to *******.Sorry to hear that you have a non ducted unit. As stated on the website and talked about at the ***** Show, the Silencer kits will only work on Ducted units with a wall thermostat. You can return the in like new condition kit. There will be a 20% restock fee and you are responsible for the return shipping. Please write on the box RMA ****-3432 and return within 10 days of this email. Also just a thought you could sell it to a friend, this would save you the shipping cost and restocking fee.WackO Products
2803 *************.
Suite #**
*********, ** 54313
This Is the terms that is on the website:
Returns Policy
We want to ensure you're happy with your order and the product(s) you've received. Please contact us within 10 days of receiving the order at ********************************* to discuss return options.
Refund Policy
Customer service is a top priority for us. Refunds are handled on a case by case basis. Please contact us to begin the refund process.
The First email received asking to return was on Feb 21,2022. The purchase was on Jan 20,2022. That is past the 10 day window.
Customer Contact
Inbox
WackOProducts<info@
wackoproducts.com >Mon, Feb 21, 2:30 PM
tomeFrom: ***********************
Email: ********************.com
Phone: ************Message Body:
I purchased a RV AC Silencer while at the ***** RV show and left it with the dearler to install on my 2008 Airstream Safari - they said it wouldn't work - can you confirm -before I send it back to you?Thanks.
************************
************----
You have received a new submission from WackOProducts
(https://wackoproducts.com/contact/ )Receipt from WackO Products Receipt #****-3432 AMOUNT PAID $189.00 DATE PAID January 20, 2022 PAYMENT METHOD 
- 5834We did offer to waive the 20% Restock fee. But ******* did not want to pay the return shipping cost. We never offer free shipping costs.
There are no defects or issues with the product he purchased. Unfortunately he purchased a product that he had no idea that would fit his RV.
***********************
*****************************************
2803 *************.
Suite #**
*********, ** 54313
Ph ************
Fx ************
***********************<*****************************************>
Fri, Mar 11, 2:12 PM (3 days ago)
tomeUpdate:We just received the item returned back to us. Unfortunately it was not packaged up properly (Damage) and missing all the installation Screws and Foil Tape. We will still refundThank you***********************
*****************************************
2803 *************.
Suite #**
*********, ** 54313
Ph ************
Fx ************
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