Business ProfileforShopko Optical

I received a safety glasses from my employer for Shopko Optical. 5 days ago I picked out a pair and they were supposed to be on hold ( or the order was).Called today, an associate finally came on the line, proceeded to argue with me and over talk me and interrupt me until I asked for a mngr. Throughout continuous arguments concerning order, payment etc, she offered to take my portion of payment over the phone. I then called back to speak Mngr ****** ( refused last name or ID #) we discussed previous rep/ ********* business phone etiquette training and then finally came to the conclusion she felt I should purchase my safety glasses somewhere else. I stated I would, except my voucher was from Shop-ko optical. I also stated All I wanted to do was place the order from last week. **** had typed in RX on a tablet, and took a photo of my voucher from my place of work). COMPLETE **************** ****** too suggested I pay by phone when I came to a stop so the order could be placed. I AGAIN stated I would be in tomorrow after work and pay my portion with my HSA.I asked her if phone calls were recorded. She stated no. I asked the ***** name ( manager ****** kept changing the subject until I asked her if she was refusing that information. I stated how entirely dissatisfied I was with the phone calls and this whole transaction. She also refused to give me her full name for the BBB Complaint I planned to file. I tried unsuccessfully to simply order the pair of reading glasses I had on hold the prior week. She apologized, yet went on to say they had no record of my RX that was taken 5 days prior, NOR did they have a copy of the voucher from my employer. They do not keep that information on file. UNBELIEVABLE. SO therefore I was now SIMPLY READY TO PLACE THE ORDER. **** did state she would discuss with her marketing manager *******************. I tried calling this woman at **************, no replay, no voicemail etc.I am requesting a $50.00 store credit for the hassles