Business ProfileforShopko Optical

Bad experience! Poor customer service! I had my eye exam June 4th and at that time I ordered frames and lenses. I was told that it would take two weeks for my glasses to be in. On July 26th, three weeks without hearing from Shopko Optical, I called to check on the status of my glasses and was told that they were not done yet and they were having problems with the application of the coating. I was told that it would be a week longer. Again, after two weeks, this would be July 8th, and not hearing from Shopko Optical, I called again and was told that they were finally being shipped and would arrive on July 10th. At this time, it was already three weeks past the original due date. On the 10th they finally called me to tell me my glasses had arrived, so I went to pick them up after work. They handed me my glasses and when I put them on, I could instantly tell that something was not right. I could not even read the signs that were on the desk in front of me. The attendant took them in back and after several minutes a technician came out to where I was sitting and went through several tests with me. She determined that the prescription and pupal positions were not correct and that they would have to be re-done. I was told that the updated glasses were going to be expedited and should only take a week. On July 24th I was notified that the glasses were done which I picked up two days later. They were correct this time. Total time waiting six weeks!I only received a 20% discount off the glasses, not the total bill. I also had to ask the attendant for a case for my glasses since I was not offered one. One last note - each time I went in the attendant was on his phone and gave me the impression that he was annoyed by having to put his phone down and attend to me.

We sincerely apologize for the issues that ****** experienced during his visits to our center in ******* WI. We do take each of these concerns seriously and will be addressing them with our team.