Business ProfileforHo Chunk Casino

I have been going to the Ho Chunk Casino/Hotel for several years. The most recent year 2023, I have spent a lot of money there, typically $200 per visit, if I win some I would end up spending more. With my expenditures, I have benefited from a couple of "Complimentary over-night stays." Every month, it is typical that I receive a brochure of coupons in the mail saying I have "X" amount of dollars in reward (Slot) play to use or I have a discount on Hotel or even a few times I've had a complimentary hotel stay. This month for ******** I did not receive my brochure.My wife received hers! I was just at ****************************** on Saturday, December 16th to Sunday December 17th to use one of my Complimentary stays! I spent at least $300 on ******************* and I walked in with $200 for slots with $40 Rewards play to add to the top! I've sent 3 emails to **************** and called **************** 4x. The 4th time, I finally got to talk to a live person instead of being transferred to a voicemail...That person said I do not HAVE any rewards on my account! HUH? There is DEFINITELY a mistake, for all the $$ I spend there! Again, my WIFE got a brochure identifying rewards to be used for ******* and spends far less than me there! What happened to MY Rewards?? She transferred me to the "Rewards Manager" and I left her yet another voicemail seeking return call. The more I think about it, i WONDER if Ho Chunk is mixing me up with the Drunken patron that was sitting next to me at the ******************* table (that 16th day of December) who got cut-off and was kicked out of the casino!? Maybe they meant to cancel/ban his rewards, but instead cancelled mine? I just want to find out what happened to MY rewards, that I have rightfully earned. But since emails and phone calls aren't connecting me and they are not responded to, i'm hoping BBB can assist! Can you help? Thank you