ComplaintsforTSM Containers
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Complaint Details
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Initial Complaint
02/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a shipping container from TROX-BOX about a year and a half ago. The container I bought was listed as a "one trip" container, meaning it had only come across the ocean once, and was therefore supposed to be in nearly pristine condition. They sell a multitude of containers, and they all come with a specific rating, whether it be one trip, cargo worthy or wind and water tight...one trip being the premium and expected to surpass the requirements of the other levels. The container was delivered and placed on the spot I had leveled in the yard, and I placed down specially cut *** board to protect the tropical hardwood floor. The front doors were obviously opened when the container arrived in the ** to remove the cargo, but the rear doors are typically bolted shut, and the bolts then welded to prevent piracy. When the container arrived at my property, the rear doors were still bolted and welded. I then began placing totes and other items to be stored into the container, and closed it up for the winter. The next year, following spring and partway into summer, I noticed the back doors were allowing water into the container as the *** was wet in a semicircle around the center seam between the two doors. I contacted TROX-BOX multiple times to come look at the problem, and they asked for pictures and had me try caulking some areas of the door. The caulking didn't fix the problem, and now they refuse to answer communication from me unless under threat of a BBB complaint, which only prompted one response immediately after I issued the threat, and now they're back to not responding. I can forward any necessary documents from my phone to a provided BBB email.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.