ComplaintsforBud Weiser Motors, Inc.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase a 2004 Dodge ram for ****** on Feburary 28th of 2024. After having it a few days I started noticing oil spots on my driveway. Hum, So, I got a flashlight and started to look at where it could be dripping from. While doing that I noticed to my suprise that the upper and lower control arm ball joints covers where completely gone. Then I went back to the dealer to see what they where going to do about fixing the issue. The service tech stated that they where that way when he changed oil to get vehical on to the lot. Then I asked what are we going to do. The same service tech stated that there is nothing wrong with them and your good to go. I ask about being safe to drive and was told if they get worse bring it back. Ok how much to fix. $1,700 after giving $****** for purchase price. Then I left peacefully and came home. I reached out to my local alighment shop for cost in making those repairs. They even had more of a upset when it was also mentioned that the wheel bearings are in the same status of repair. I reached out to the *** with a complait on my vehicle with filing a complaint with them. While doing so, I was asked if vehicle had a window sticker. My reply was no. Then on March 14th I recieved a call from a rep that handles dealership complaints. To date no word. My question is should we continue to wait on this *** findings first before filing this complaint? Mean while the truck is deemed unsafe to drive. Yet I still make payments. Thank you,*************************

  Business response

  04/05/2024

  Prior to the 2004 Ram going on our lot, we completed a safety inspection and followed all guidelines set by the state. The $1,700 quote was not given by us, so we are not sure what that quote includes. While the customer was in there were no signs of an oil leak, or any safety concerns.

  Customer response

  04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Customer response

  04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I went back to the business with my concern. And they made note of the missing dust covers. Thr tech stated that they where take way upon changing of the oil. He also stated there is no problem with them. On my way  out I asked for an estimate and ************** Quoted me a price of $1644.00 plus tax.. So, I got a second opinion on them. I was told that it's a safety concern due to they could fail at anytime.  Plus not having dust covers on them. The elements would speed up definite failer. 
  Regards,
  
  *************************

  Business response

  04/09/2024

  *****,
  
  The quote you are speaking of was not given to you based on us diagnosing the vehicle in-person.
  
  The $1,644-quote was asked for over the phone based on your friends diagnosis of the vehicle.
  
  Our pre-delivery inspection follows all state and safety regulations, but we are willing to work toward resolution with you on your vehicle.
  
  When you spoke to our Service Manager last Friday, you were planning on bringing in your vehicle next Monday. We got a notification that you declined our offerare you no longer bringing in your vehicle as discussed with our Service Manager?  

  Customer response

  04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed . 

   Hello, 

   He spoke with ***** last Friday. We both came to an agreement to bring the truck in Monday morning the 15th and leave it all day for you guys to fix. With this email they don't give you an icon to reply it's either agree or disagree and I guess. The only way to reply back is to disagree. I still look forward to bringing the truck Monday the 15th.

  
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩