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Business ProfileforForward Roofing LLC
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 1725 Madison Rd, Beloit, WI 53511-3227
- BBB File Opened:
- 10/5/2021
- Years in Business:
- 3
- Business Started:
- 4/5/2021
- Business Started Locally:
- 4/5/2021
- Business Incorporated:
- 4/5/2021
- Accredited Since:
- 5/9/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Joshua A. Harris, Owner
- Jessica Barrientos, Office Manager
- Contact Information
Principal
- Joshua A. Harris, Owner
Customer Contact
- Joshua A. Harris, Owner
- Additional Contact Information
Phone Numbers
- (262) 617-9121Other Phone
Website Addresses
- (262) 617-9121
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Angelina R
12/12/2023
Forward Roofing LLC Response
12/15/2023
Dear **************,
Despite our previous attempts the last few weeks to contact you via phone, we have unfortunately been unable to establish communication to schedule the remaining repairs. Forward Roofing, in accordance with the agreement and as communicated by myself (*********************), has completed all the work paid out by State Farm. We want to emphasize that we have diligently handled every aspect of the project, covering all expenses that the insurance initially paid for.
Despite our efforts, you have not responded to our calls, and we are concerned about the lack of communication regarding the resolution of the outstanding balance. We would like to remind you that Forward Roofing has gone above and beyond to assist you throughout the entire process, even covering out-of-pocket expenses for your project.
We acknowledge that there were no damages found in your attic, as per our assessment, and that you initially informed us that the damages were confined to the kitchen. Although the insurance did not approve coverage for the kitchen repairs, we proceeded with the work out of goodwill.
Regrettably, it appears that you have chosen not to allow us to complete the necessary repairs to your kitchen and have not fulfilled the remaining balance owed to Forward Roofing. It is disheartening to note that, despite our efforts, communication has become increasingly challenging, and we have received no response to our attempts to reach you, including our recent call on December 12th.
Furthermore, we want to address the concerns that you have raised and assure you that Forward Roofing is committed to resolving any issues amicably.
We have served a lien notice due to the completion of work, and we trust that you understand the gravity of this situation. Bashing our name without addressing the outstanding payment is not the responsible and honest resolution we anticipated.
We kindly request your prompt attention to this matter to avoid any further escalation. Our aim is to find a fair and equitable solution, and we are open to discussing any concerns you may have.
Please contact us at your earliest convenience to schedule the remaining repairs and settle the outstanding balance. We appreciate your cooperation in resolving this matter promptly.
Sincerely,
*************************
Owner/Sales Director
************
************
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