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ComplaintsforWildwood Designs
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought clock works in 2/25/24 ,they didn't fit so I RETURNED 3/6/24 through tracking I found out they received the package 3/11/24. I was to get my refunt back to my checking account and have to not received it. I have called several times and they said they have not receiver the package. I asked to have my refund only to fine out the are closeing their doors and have refused my refund.W hat are my options? Thank you ********************* THE CUSTOMER REFERENCE # IS *******Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order for three items on 4/7/24. (Order #*******) One item (#******) was defective. I was told that a replacement would be sent. As I received no communication from the seller, I called multiple times to inquire about the status. I learned that this business was/is going out of business and was told they were looking through their stock to see if they had a replacement. Several phone calls and many days later I was told that they did not have a replacement, and mentioned that a refund would be issued. I asked for an immediate refund and was assured that one would be issued. Today, many days later, no refund has been issued. This has been the worst customer service I have ever seen and by far, the worst transaction I have ever made. I simply want my money back for that item. If the seller wants the defective item back, they will have to pay for return shipping and only after their refund clears.Initial Complaint
09/07/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
The attached pictures show:1-Date/proof of order placed August 16th 2-Notice of Date shipped August 16th 3-Copy of invoice indicating I paid $9.21 for Priority Mail 4-Copy of Shipping label indicating it was shipped *** Ground 5-Copy of *** notice that it was to be delivered on Wednesday August 23rd 6-Bottom of my order showing all my shipping options and *** ground is not listed.7-Acknowledgement by Cherry Tree that it was delivered via *** on August 23rd.I called Cherry Tree on the 22nd at 1:47 PM to find out why I did not have my order and discussed the issue with a nice lady. After checking with her boss and I was told that there would be NO REFUND for the Priority Mail That it was all the shippers fault. Case closed. They refused to discuss this anymore. I clearly paid for and ordered Priority Mail and got *** Ground. I am a very small customer to them and order occasionally and I suppose thats why they blew my off. Cherry Tree clearly shipped the order incorrectly. I believe I am due the entire $9.21 refunded since they shipped it their cheapest way which was an option I did not have. Cherry Tree wouldnt budge. The issue here is honesty and ethics and now we know the integrity of the business.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.