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ComplaintsforJamie's Customs & Powersports
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 15 December 2022 I won an auction for an automobile on the *************** website for a vehicle owned by *****'s Customs of ********, *********.When I called *****'s Customs on that day, I was told by ****** that the price to deliver the vehicle to my home would be $1,200 and that the delivery price could be paid to them at the same time as the purchase price of the vehicle. She stated that she expected that the vehicle could be delivered to me before Christmas.A purchase and sale agreement was prepared and sent to me with the $1,200 delivery price included along with the purchase price which I paid in full, well before I received the agreement in the mail.On 12 January 2023, I was told by ****** that the delivery price would actually be $1,650 and that I needed to send *****'s Customs an additional $450 in order to have the vehicle delivered to me. She further stated that the $1,200 price had only been an "estimate." I believe ****** lied to me in this regard on that date and that *****'s Customs had not in fact considered the $1,200 figure as only an "estimate." The word "estimate" had not been used in any of my prior conversations with them nor in writing at any time.After another telephone conversation with ******, I was told that ***** would pay half of the additional cost. I sent an additional $225 to *****'s Customs on 12 January 2023 and the vehicle was delivered to my home on 27 January 2023.Thank you for your consideration in this matter.Customer response
05/11/2023
This is to forward supporting documentation for my complaint which I was
unable to attach to the complaint form submitted for your review.
If you have any questions concerning this information, please contact me
by email or telephone at the number below.
Thanks very much,
************** RaceBusiness response
05/13/2023
We do not have control over shipping prices as it changes daily and this was the cost to ship the Jeep from ********* to ***** in the middle of January. *****, you know that the original shipping company that quoted me the $1200, came back at me with a much higher price that was nearly double. I worked very hard trying to find another shipper in that price range, I even spent a whole day calling all the shippers we have ever used to see if they could do it. The lowest I could find was $1650. That shipper was the closest to the original shippers quote that I had received in a month of looking.Customer response
05/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Your response may well be factual, however the information you provided in it not address my grievance. You made a commitment to me in writing with a price and said I would only need to send one payment of $1,200 to have the vehicle delivered to me. This simply did not happen. The information you provided in your response is not relevant to my concern. The supporting documentation I provided earlier clearly confirms this.
Regards,
***** RaceCustomer response
05/19/2023
Complaint ID: ******** At this point, I would like to publish my complaint along with the responses to allow others to draw their own conclusions as to whether an ethical business transaction occurred. Further, I would like to preserve my options to pursue alternate avenues of redress in this matter. Thank you for the work you do at the BBB *********.
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Contact Information
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 11:00 AM - 7:00 PM |
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TTuesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 3:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.