ComplaintsforHillsberg Custom Concrete
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 4/11/2023 I met with the owner of Hillsberg Custom Concrete and signed a contract for him to install and repair our driveway located in the *****************. He required a deposit of half down which we gladly paid of $5000. On May 21st we started reaching out to him because we forgot to ask about who was responsible for getting the builders permit. He finally responded on 6/7 and said we were. We started working with the ***************** and found out that his company is not licensed with the city to complete the entire driveway. He could only install up to the apron. He stated he could install just the part he could and would adjust to price. We told him we would prefer to have the whole driveway done by the same company. We communicated this to him and told him we would pay the initial application/license fee if he is willing to submit the paperwork. We texted a few times in between and he said he would put in the application. That was on August 1st. We have left him several text and emails with no response since them. At time point we asked him to either call us to discuss the situation or refund us our money so we can find someone who can do the complete driveway and is licensed with the city. Our last date of communication to him with no response was a phone call on 9/16/2023 asking him to return our call or we would have to take additional action. All we want is either a full refund or call to discuss whether the application came thru and if he is still willing to complete the work we hired him for. If you could help, we would greatly appreciated it. We are attaching the only paperwork that was given to us back in April. Thank you, *****************************Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 4, 2022 I paid Hillsberg custom concrete $3,900.00 which was half down on a project to lay concrete at our home. ***** Hillsberg told me I was put on his schedule for late August of 2022 and that is what is written on my receipt. In August I called to see when he would be doing my project and was told he was behind schedule and would be coming the first part of September. September came and went with no word from *********************************. When I called I always had to leave a message and if he returned the call it was to tell me he would be there in 2 weeks. On November 14, 2022 I send a registered letter asking for my money to be refunded because it was now too late in the year to lay cement. When he received the letter, he called to tell me he would return my money. Two weeks went by with no money refunded so I contacted him to ask where my money was. He replied back that he would put a check in the mail that night. It is very clear to me that he does not plan to return my money and is just playing games with me. I do not want to go to the District Attorney to file a scam complaint, but if he does not return my money that will be my only option. I can not hire someone else to do my job without my money back from Hillsberg. My wife and I are near eighty years old and I have been undergoing chemo and radiation for pancreatic cancer. I wanted this project done in case my house needed to be sold. I do not have years to wait for ********************************* to find time to fit me in. All I am asking for is my money returned so I can hire someone who will do the job. ***** Hillsberg did not even call me to tell me he was not going to do my job or how he was going to make it right. This makes me think he is not a reliable contractor and that I am the victim of a scam. Any help you can provide to resolve this issue will be appreciated.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.