Business ProfileforMander Collision & Glass Brookfield, LLC

Extremely shady business practices! My wife and I brought our brand new 2022 Subaru Ascent to Mander Collision after an inattentive driver struck my wife on the driver side of the vehicle in August of 2022 after having purchased the vehicle only eight days earlier. Over the next several months our vehicle went back-and-forth to Wilde Subaru to fix mechanical issues while Mander collision took care of the bodywork. It took nearly 22 weeks for the repairs to be completed. Frustrating as it was, I was just happy to receive the phone call that our vehicle was finally complete John Streblow was my point of contact at Mander during repairs and is a liar and a cheat. Literally the day before the car was supposed to be returned to us, John called to tell me that someone had inadvertently scratched/gouged the grill while it was under their care. As you can probably imagine, I was furious that there would be even more delays related to the shops carelessness and stupidity. He promised to have the grill fixed free of charge and ready for pick up the following day When I arrived to pick up the vehicle the damage to the grill was not included in the summary of the work completed. Mander offers a lifetime warranty on work completed and I was concerned that if it wasn’t included on the summary that it would not be under warranty. When I asked John to formally take responsibility on behalf of the shop as he did in his voicemail and to include a description of the work to the grill in the summary John played dumb, which surprisingly came quite naturally for him. I’ve never seen someone back pedal so fast. I had to remind him of his voicemail before he would include it in the summary Later I found out that even after repairs were finished and likely prior to the grill being damaged my vehicle was just sitting on their lot for over two weeks. By this point we were paying out of pocket for rental car costs because the insurance company also suspected something fraudulent was occurring