ComplaintsforTRS Recovery Services, Inc.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We received a letter in the mail from TRS Recovery Services stating we owed for Amazon Business purchases and another $30 on top of it. We called Amazon and they see we paid for the items we purchased on Amazon and they have no connection with TRS, saying they didn't send our information to TRS. We are in good standing with our Amazon account and everything is up to date. After calling our bank and we are in good standing and no debt is owed. Currently we are under the impression that this collection company is trying to scam us or is fraudulent and illegitimate. We try to call the *** company to do a dispute but only will let us if we input all of our bank account information in, which we will not do.

  Business response

  07/19/2024

  July 19, 2024
  *****************************
  15051 *********************
  ********************
  RE: BBB Complaint # ********
  Original Creditor: Amazon Business
  Current Creditor: Amazon Business
  Reference Numbers: 44-240954426512, 44-241104426158, 44-240884426688
  Dear ******************,
  TRS Recovery Services, Inc. (TRS) has received your BBB complaint noting you dispute the above-referenced items assigned
  to TRS for collection. While TRS certainly understand and apologize for any frustration in our attempt to collect the abovereferenced items, our communication to you was not a scam, but rather the result of the items that Amazon1
  assigned to us for
  collection after they notified us the payment returned from the bank.
  As part of our investigation, we reached out to Amazon to provide the validations that you requested. As Amazon has not
  provide these to us, we have closed these items in all of TRS systems and have returned them to the original creditor. TRS has
  also provided this information to its affiliate TeleCheck Services, **** (TeleCheck), a specialty reporting agency, which has
  also updated its system with this information to reflect that these items are closed. As we have closed these items we will cease
  further contact regarding this matter.
  We trust that this resolves your issue with TRS. If I can answer any further questions or concerns, please call me directly at
  **************; you may also reach our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET.
  Thank you for assisting TRS in maintaining the accuracy of its records.
  Sincerely,
  *****************************
  Sr. Processing Specialist
  TRS Recovery Services

  Customer response

  07/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought products never received them. They were cbd carts from Frydcarts.net. tried getting money back. They wanted insurance fee paided 4 times. 4040$ product originally costed 650$.

  Business response

  07/08/2024

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  581736
  IN ALL FUTURE CORRESPONDENCE

   

  July 3, 2024
  ***********************
  E10206A *****************
  *******, WI 54619
  RE: : BBB Case # ********
  Debt Inquiry
  This is a communication from a debt collector.
  This is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION
  Dear ******************,
  Your dispute has been received by TRS Recovery Services, Inc. (TRS).
  Presently, we are unable to retrieve the file(s) from our database, based on the information you have provided. We ask that you
  provide the information listed below in order to ensure that we can obtain all the accurate information from our database and
  verify the status of the debt.
  The phone number that TRS is calling.
  Any reference number received on a TRS letter.
  The State drivers license ID used to write the check.
  Please fax this information to ************** for further investigation and resolution.
  Be assured that information you provide is legally protected from unauthorized disclosure. If I can answer any other questions
  regarding this or any other items, please feel free to reach out to me directly at ************** or our ******************** at
  ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET.
  ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR
  CORRESPONDENCE RECEIVED FROM TRS MUST BE INCLUDED.
  Sincerely,
  *****************************
  Sr. Processing Specialist
  TRS Recovery Services, Inc

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is a debt collection agency claiming I owe money to *********** they said that I stopped payments on about 6 checks on transactions dates that were not made in my amazon account. I do not pay Amazon by check ever and only use debit card, I have spoken to Amazon fraud and they do not see any outstanding balances in my account. They do not stop sending letters for payment and ask me to fill out a fraud or identity theft form, which I did fill out once, but they ask for too much personal information. My social security number, my bank account information, and my drivers license number which I refuse to give. *** never had that asked in past medical debt collectors. I want them to stop contacting me. This is not my debt and being harassed to pay someone elses debt is simply wrong. I found out from them that the checks came from ****************. I have never had an account with ****************. I called **************** to see if anyone opened an account under my name and I am not in their system. Its enough and again, I will not pay someone elses debt. Oh and when you call to speak to a representative, which Ive done many times during business hours, apparently they are closed. I think this is a scam or mistaken identity and I wish for them to stop harassing me for someone elses debt that I do not owe. Ive done my due diligence of trying to find out how to get them to stop and to prove I am not the owner of this debt. The fact that I cannot speak to a representative is shady. Ive ready many reviews online about others who have had the same exact situation happen. Enough is enough. I do not place any order on march 17th, no orders on the 24th, the 30th I placed 2 orders paid by a gift card for the whole amount from a return for ***** which doesnt even match their amount I apparently owe , and one order on April 6th for 94.01(which doesnt match the amount theyre trying to collect) that i paid with a debit card.

  Business response

  07/03/2024

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  579697
  IN ALL FUTURE CORRESPONDENCE
  
  July 2, 2024
  *******************************
  13227 ********* St
  *****************************
  RE: BBB Complaint# ********
   Original Creditor: Amazon Marketplace Pmts & Amazon.com Services Inc.
   Current Creditor: Amazon Marketplace Pmts & Amazon.com Services Inc.
  Reference Numbers: 44-241084425007, 44-241084425008, 44-241084425014, 44-241084425029, 44-241084425041 and 
  44-241084425040
  This is a communication from a debt collector.
  This is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION
  Dear ******************,
  TRS Recovery Services (TRS) received your BBB complaint regarding the above-referenced items. While we certainly 
  understand and apologize for any frustration in our attempt to collect the above-referenced items, our communication to you 
  was not meant as harassment, but rather the result of items which the merchant assigned to us for collection after they notified 
  us the payment returned from the bank. Please note TRS neither collects medical debt nor is a scam and in fact is specific noted 
  by Amazon as its debt collector.1 TRS also carries a B rating with the BBB.2 After review of your dispute, a brief explanation 
  of these items is warranted.
  For background, when a consumer sets their account with Amazon it can be tied to a checking account3
  as a form of payment. 
  Transactions are electronically processed like a check even though no check is actually involved. When the checking account is 
  selected as a form of payment it is applied to the transaction, which can directly be with Amazon or with one of its associated 
  vendors. 
  We contacted Amazon to verify the transactions and the shipment of the products. Amazon confirmed the orders and shipping 
  information. We have enclosed a copy of the receipts and shipment details provided by Amazon for your review and as 
  validation of the above-referenced items; please review these validations carefully. Please call Amazon if you have concerns or 
  further questions at ************.
  Again, as these were not traditional checks which were used but rather processed as electronic checks. These documents reflect 
  the purchase and sale of the items. Accordingly, our records indicate the following active items in TRS system:
  1 Please visit **************************************************************************** for more information
  regarding TRS relationship with Amazon.
  2 For more information, please visit: ******************************************************************************************************************************************************.
  3 Transactions were processed on a ***** Fargo checking account (routing #********** ending in ****7082
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  579697
  IN ALL FUTURE CORRESPONDENCE
   
  Page 3 of 14
  Trans. # Date Amount Original Creditor Current Creditor Rcvd by 
  TRS Fee Total 
  Due
  44-241084425007 3/17/2024 $55.58 Amazon Marketplace 
  Pmts
  Amazon Marketplace 
  Pmts 04/17/2024 N/A $55.58 
  44-241084425008 3/17/2024 $35.99 Amazon Marketplace 
  Pmts
  Amazon Marketplace 
  Pmts 04/17/2024 N/A $35.99 
  44-241084425014 3/24/2024 $32.71 Amazon Marketplace 
  Pmts
  Amazon Marketplace 
  Pmts 04/17/2024 N/A $32.71 
  44-241084425029 3/30/2024 $35.99 Amazon Marketplace 
  Pmts
  Amazon Marketplace 
  Pmts 04/17/2024 N/A $35.99 
  44-241084425041 4/6/2024 $187.17 Amazon.Com 
  Services ***************************************************** 04/17/2024
  N/A
  $187.17
  44-241084425040 4/6/2024 $12.71 Amazon Marketplace 
  Pmts
  Amazon Marketplace 
  Pmts 04/17/2024 N/A $12.71 
  Your claim seems to indicate these items may have been the result of unauthorized activity with your personal information. We 
  would like to assist you in completely resolving this issue but need certain information to support your claim and update our 
  records if applicable. I am enclosing a copy of our TRS Forgery/Identity Theft Declaration for you to complete. On this form, 
  TRS has actually pre-filled much of the information; to complete the form you just need to check the appropriate boxes, sign 
  the form, date the form, and send it back to the address on the form. In addition to our Declaration any, or all of the below 
  pieces of information would also assist us in updating our records upon further review: 
  a copy of a filed police report listing all disputed items;
  a completed FTC Identity Theft Report Affidavit available at www.ftc.gov; or
  a completed bank affidavit or declaration.
  You may fax this information to ************** or mail it to the address on the form. Please also provide a phone number 
  where you may be reached during business hours if we have questions. Be assured that information you provide is legally 
  protected from unauthorized disclosure. If you have any questions or would like to discuss this matter directly with me, please 
  call me at **************; you can also reach our ****************** at ************** or our ******************** at (800) 
  366-1048 Monday-Friday 8:00 a.m. to 5:00 p.m. ET.
  TRS has received your notification that we cease contacting you regarding these items and have updated our information 
  accordingly.
  If we do not hear back from you with further information, we will assume that you no longer dispute these items or the 
  validations that we have provided.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER 
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.
  Sincerely,
  *****************************
  Senior Processing Specialist 
  TRS Recovery Services
  EnclosuresJuly 2, 2024
  *******************************
  13227 ********* St
  *****************************
  RE: BBB Complaint# ********
   Original Creditor: Amazon Marketplace Pmts & Amazon.com Services Inc.
   Current Creditor: Amazon Marketplace Pmts & Amazon.com Services Inc.
  Reference Numbers: 44-241084425007, 44-241084425008, 44-241084425014, 44-241084425029, 44-241084425041 and 
  44-241084425040
  This is a communication from a debt collector.
  This is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION
  Dear ******************,
  TRS Recovery Services (TRS) received your BBB complaint regarding the above-referenced items. While we certainly 
  understand and apologize for any frustration in our attempt to collect the above-referenced items, our communication to you 
  was not meant as harassment, but rather the result of items which the merchant assigned to us for collection after they notified 
  us the payment returned from the bank. Please note TRS neither collects medical debt nor is a scam and in fact is specific noted 
  by Amazon as its debt collector.1 TRS also carries a B rating with the BBB.2 After review of your dispute, a brief explanation 
  of these items is warranted.
  For background, when a consumer sets their account with Amazon it can be tied to a checking account3
  as a form of payment. 
  Transactions are electronically processed like a check even though no check is actually involved. When the checking account is 
  selected as a form of payment it is applied to the transaction, which can directly be with Amazon or with one of its associated 
  vendors. 
  We contacted Amazon to verify the transactions and the shipment of the products. Amazon confirmed the orders and shipping 
  information. We have enclosed a copy of the receipts and shipment details provided by Amazon for your review and as 
  validation of the above-referenced items; please review these validations carefully. Please call Amazon if you have concerns or 
  further questions at ************.
  Again, as these were not traditional checks which were used but rather processed as electronic checks. These documents reflect 
  the purchase and sale of the items. Accordingly, our records indicate the following active items in TRS system:
  1 Please visit **************************************************************************** for more information
  regarding TRS relationship with Amazon.
  2 For more information, please visit: ******************************************************************************************************************************************************.
  3 Transactions were processed on a ***** Fargo checking account (routing #********** ending in ****7082
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  579697
  IN ALL FUTURE CORRESPONDENCE
   
  Page 3 of 14
  Trans. # Date Amount Original Creditor Current Creditor Rcvd by 
  TRS Fee Total 
  Due
  44-241084425007 3/17/2024 $55.58 Amazon Marketplace 
  Pmts
  Amazon Marketplace 
  Pmts 04/17/2024 N/A $55.58 
  44-241084425008 3/17/2024 $35.99 Amazon Marketplace 
  Pmts
  Amazon Marketplace 
  Pmts 04/17/2024 N/A $35.99 
  44-241084425014 3/24/2024 $32.71 Amazon Marketplace 
  Pmts
  Amazon Marketplace 
  Pmts 04/17/2024 N/A $32.71 
  44-241084425029 3/30/2024 $35.99 Amazon Marketplace 
  Pmts
  Amazon Marketplace 
  Pmts 04/17/2024 N/A $35.99 
  44-241084425041 4/6/2024 $187.17 Amazon.Com 
  Services ***************************************************** 04/17/2024
  N/A
  $187.17
  44-241084425040 4/6/2024 $12.71 Amazon Marketplace 
  Pmts
  Amazon Marketplace 
  Pmts 04/17/2024 N/A $12.71 
  Your claim seems to indicate these items may have been the result of unauthorized activity with your personal information. We 
  would like to assist you in completely resolving this issue but need certain information to support your claim and update our 
  records if applicable. I am enclosing a copy of our TRS Forgery/Identity Theft Declaration for you to complete. On this form, 
  TRS has actually pre-filled much of the information; to complete the form you just need to check the appropriate boxes, sign 
  the form, date the form, and send it back to the address on the form. In addition to our Declaration any, or all of the below 
  pieces of information would also assist us in updating our records upon further review: 
  a copy of a filed police report listing all disputed items;
  a completed FTC Identity Theft Report Affidavit available at www.ftc.gov; or
  a completed bank affidavit or declaration.
  You may fax this information to ************** or mail it to the address on the form. Please also provide a phone number 
  where you may be reached during business hours if we have questions. Be assured that information you provide is legally 
  protected from unauthorized disclosure. If you have any questions or would like to discuss this matter directly with me, please 
  call me at **************; you can also reach our ****************** at ************** or our ******************** at (800) 
  366-1048 Monday-Friday 8:00 a.m. to 5:00 p.m. ET.
  TRS has received your notification that we cease contacting you regarding these items and have updated our information 
  accordingly.
  If we do not hear back from you with further information, we will assume that you no longer dispute these items or the 
  validations that we have provided.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER 
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.
  Sincerely,
  *****************************
  Senior Processing Specialist 
  TRS Recovery Services
  Enclosures

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear l deny any claim to this debt   I have called **** and they do not show any history of any outstanding debt  a

  d nothing has been sent to a debtor in their behalf and that its a scam.  secondly, you said a stop payment to a check from ***** Fargo: a) we dont ever pay by check   We pay by credit card  for every transaction  b) I also called ***** Fargo where Ive never had a bank account to check for fraud as you suggested. they do not have an account under my name.

  3.   None of those purchases are on my account and are on some days where I did not even. place an order and if it was on the same day, the amount does not match.   I have already filled  out your form online as asked the first time I called to inquired and told you guys this debt was either fraud or identity theft and answered the questions I am comfortable giving   No other debt collector has asked for a drivers license or any other private information that has nothing to do with the fact this debt does not belong to me   I hav ome

  account with Amazon for 15 years   I do not have two.   
  

  I reject your reply and stand by that you are harassing the wrong person.  Ive done my due diligence to make sure of it.   
  

  call Amazon and ask if any of those purchases are on my account that you sent.   Im not paying a debt I do not owe.

  
  Regards,
  
  *******************************

  Business response

  07/19/2024

  July 19, 2024
  *******************************
  13227 ********* St
  *****************************
  RE: BBB Complaint# ********
  Original and Current Creditor: Amazon Marketplace Pmts & Amazon.com Services Inc.
  Reference Numbers: 44-241084425007, 44-241084425008, 44-241084425014, 44-241084425029, 44-241084425041 and
  44-241084425040
  This is a communication from a debt collector.
  This is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION
  Dear ******************,
  TRS Recovery Services (TRS) received your BBB complaint rebuttal regarding the above-referenced items. We believe these
  issues were already addressed in our previous correspondence of July 2, 2024. Please see the attached letter.
  As of this date, TRS has not received a completed TRS Forgery/Id Theft Declaration, as requested in that July 2 letter. TRS has
  actually pre-filled much of the information in the Declaration; to complete the form you just need to check the appropriate
  boxes, sign the form, date the form, and send it back to the address on the form. If you do not wish to complete our
  Declaration, any or all of the following pieces of information would also assist us in updating our records upon further review:
  a copy of a filed police report listing all disputed items;
  a completed FTC Identity Theft Report Affidavit available at www.ftc.gov; or
  a completed bank affidavit or declaration.
  You may fax this information to ************** or mail it to the address on the form. Please also provide a phone number
  where you may be reached during business hours if we have questions.
  TRS has also received your notification that we cease contacting you regarding these items and have updated our information
  accordingly. If we do not hear back from you with further information, we will assume that you no longer dispute these items
  or the validations that we have previously provided.
  Be assured that information you provide is legally protected from unauthorized disclosure. If I can answer any other questions
  regarding this or any other items, please feel free to reach out to me directly at ************** or our ******************** at
  ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in maintaining the accuracy of its
  records.
  ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE.
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  582437
  IN ALL FUTURE CORRESPONDENCE
  
  
  Sincerely,
  *****************************
  Senior Processing Specialist
  TRS Recovery Services, Inc.
  Enclosure

• Initial Complaint

  06/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subject: Urgent: Dispute and Request for Debt Verification Dear TRS recovery Services , *** I am writing to formally dispute a debt that has been attributed to my account and to request immediate verification. I have not used my account to make any payments that would result in this debt. Furthermore, I use Amazon daily without any issues with payments.I contacted Amazon directly to investigate this matter, and they confirmed that there are no outstanding payments on my account. Therefore, attempting to collect this payment is not legal.Please provide detailed information regarding this debt, including transaction records and any relevant documentation. I expect a prompt resolution to this matter and a correction of any inaccuracies in your records.Thank you for your immediate attention to this issue.Best regards,*************************

  Business response

  07/03/2024

  July 1, 2024
  *************************
  ********************************************************
  RE: BBB Complaint# ********
  Original Creditor: Amazon Marketplace Pmts
  Current Creditor: Amazon Marketplace Pmts
  Reference Number: 44-241564426706
  This is a communication from a debt collector.
  This is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION
  Dear **************,
  TRS Recovery Services (TRS) has received your BBB complaint in regards to the above-referenced item. TRS certainly
  understands and apologizes for any frustration in our attempt to collect the above-referenced item that Amazon assigned to us
  for collection after they notified us the payment returned from the bank. After review of your dispute, a brief explanation of
  this item and our validation of this item is warranted.
  For background, when a consumer sets their account with Amazon it can be tied to a checking account1
  as a form of payment.
  Transactions are electronically processed like a check even though no check is actually involved. When the checking account is
  selected as a form of payment it is applied to the transaction, which can directly be with Amazon or with one of its associated
  vendors.
  We contacted Amazon to verify the transaction and the shipment of the product. Amazon confirmed the order and shipping
  information. We have enclosed a copy of the receipt and shipment details provided by Amazon for your review and as
  validation of this item; please review it carefully. Please call Amazon if you have concerns or further questions at
  ************.
  Again, as this was not a traditional check which was used but rather processed as an electronic check. These documents reflect
  the purchase and sale of the item. Accordingly, our records indicate the following active item in our system:
  Trans. # Date Amount Original Creditor Current Creditor Rcvd by TRS Fee Total Due
  44-241564426706 05/31/2024 $6.39 Amazon Marketplace
  Pmts
  Amazon Marketplace
  Pmts 06/04/2024 $25.00 $31.39
  If after reviewing this information you do not believe this is your transaction or debt, we ask that you notify us, providing what
  information you have which substantiates your claim of forgery, counterfeiting, or identity theft. Documentation that best
  substantiates your claim *** include:
  1 Transactions were processed on a **************** checking account (routing #********** ending in ****6825.
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  579406
  IN ALL FUTURE CORRESPONDENCE
  
  Page 3 of 9
  (1) a TRS Forgery/Identity Theft Declaration (form enclosed)2
  listing all disputed items;
  (2) a copy of a filed police report listing all disputed items;
  (3) a completed FTC Identity Theft Report Affidavit available at www.ftc.gov; or
  (4) a completed bank affidavit or declaration.
  Be assured that information you provide is legally protected from unauthorized disclosure. You *** fax this information to
  **************. We also ask that you provide a phone number where you *** be reached during business hours if we have
  questions. If you have any questions or would like to discuss this matter directly with me, please call me at ************** you
  can also reach our ****************** at ************** or our ******************** at ************** Monday-Friday 8:00
  a.m. to 5:00 p.m. ET.
  However, if after review of the validation and information in this letter you determine that this debt is valid and you would like
  to make a payment, you *** call TRS ************************** at ************** or you can mail a cashiers check or
  money order to the following address:
  TRS Recovery Services, Inc.
  PO BOX 9109
  ***********************
  Please include the reference number on the payment to ensure posting accuracy. TRS will assume you agree with the
  information in this letter, including the validation, unless you contact us to provide additional information for our review.
  Please call me as noted above to discuss this matter further.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.
  Sincerely,
  *****************************
  Senior Processing Specialist
  TRS Recovery Services
  Enclosures

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  TRS and all of their employees are a huge joke and should work for a circus. Highly unprofessional and no one has the same Two answers. I paid a returned check plus 30 dollar fee to them. Telechek has confirmed my payment. PER AMAZON AND TELECHEK!!! Tsr is responsible for removing the block on the account and now they are giving me the runaround. Amazon and telechek have both confirmed Trs is responsible for removing the block. Remove it or hear from attorney and Fcra.

  Business response

  06/28/2024

  June 28, 2024
  *********************
  4701 Flat Shoals Rd Apt 50F
  ********************
  RE: BBB Complaint# ********
  Original Creditor: Prime Now LLC
  Current Creditor: Prime Now LLC
  Reference Number: 44-241444425218
  Dear ****************,
  TRS Recovery Services, Inc. (TRS) has received your BBB complaint regarding your continued inability to use your Amazon
  Prime account. TRS regrets any inconvenience or confusion you have experienced regarding this issue.
  TRS would like to thank you for your payment that was received on June 6, 2024, in the amount of $180.89. Upon receipt of
  that payment, TRS communicated to Amazon informing them that the item had been paid and had been updated to a paid in
  full status. TRS is reporting nothing negative to Amazon at this time.
  TRS also contacted Amazon regarding your inability to use your Amazon Prime account and we have been informed by
  Amazon that the block has been removed. However, in the event you are still unable to use your Amazon Prime account we
  recommend that you contact Amazon directly at ************** and ask for the **** team for more information.
  In regards to your request for a refund, we see no basis as your payment originally returned unpaid. Moreover, given that TRS
  has in fact been communicating with Amazon, your claim that TRS has acted in bad faith is simply incorrect.
  If I can answer any other questions regarding this item, please feel free to reach out to me directly at ************** or our
  Consumer *********** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in
  maintaining the accuracy of its records.
  Sincerely,
  *****************************
  Senior Processing Specialist
  TRS Recovery Services, Inc.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I first received a phone call from TRS 4 years ago. They told me they had a garnishment in their office in the amount of $878. They said it was from CashNetUSA. They had an address listed on the account that I hadn't lived at for at least 5 year prior to that call. They said I had 30 days to pay the amount or they would send it to the *************** for garnishment. I explained that I have never had a payday loan or check loan from anyone. I asked for proof that it was my account. They hung up on me. Since that original call, I literally get a harassment call every 2 months with the same message. Sometimes it's about CashNetUSA, or CashPlusUSA, or NetCreditUSA. They have a garnishment order in their office and I have to pay it now if I don't want to have it sent to the attorney's office for collection. And every time they call, they have raised the amount I supposedly owe. $1200 one time, to $1800 and now it is $2800. I received another call just today telling me the exact same thing. Two years ago they had a different address for me that wasn't correct either. Last year they had an even newer address but it wasn't correct either. Today they asked if the address they had was correct or not. I didn't give them my new address. I don't have a loan out with any payday lender or check cashing lender. So why would I give them ANY information. I wish they would stop harassing me. They harass me at work even though I have repeatedly asked them not to. They call me late at night, they call me on the weekends. I wish I knew how to make them stop! I know its a scam, but I wish I could *** them for harassment! It has to be illegal to keep calling when I've repeatedly told them to stop!

  Business response

  07/03/2024

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  579111
  IN ALL FUTURE CORRESPONDENCE
  
  July 1, 2024
  **** Heart
  Email: ********************
  RE: BBB Review # ********
   Original **************************************** N/A
   Reference Number: N/A
  This is a communication from a debt collector.
  This is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION
  TRS Recovery Services (TRS) received your BBB complaint in reference to TRS Recovery Services, Inc. 
  (TRS) trying to recover a garnishment in their office in the amount of $878 from four years ago with 
  CashNetUSA. We understand your frustration at trying to resolve this issue. We tried to reach you by 
  telephone at the number you provided but were told it was no longer in service. 
  While we are unable to locate the specific item you are calling on, we can tell you that TRS has not acted 
  as a collection agency for CashNetUSA for several years. Therefore, we believe that you are mistaken in 
  thinking that TRS is trying to contact you. It seems most likely therefore that a different agency may be 
  trying to reach you. Beyond that TRS does not engage in the sort of collection tactics you have described 
  in your complaint and honors do not contact requests.
  If you would like us to further confirm this, we would need more information on the specific item/s 
  involved. Any of the following would help us identify what if any items we were collecting on:
  Any reference number received on a TRS letter;
  DL/SS associated with the underlying transaction;
  Routing and account number associated with the underlying transaction.
  The phone number you are being called on.
  The easiest thing, however, would be for you to call me at the number below.
  If you have any questions or would like to discuss this matter directly with me, please call me at (470) 
  ********. You can also reach our ******************** at ************** Monday-Friday 8:00 a.m. to 
  5:00 p.m. ET.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE 
  TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE 
  RECEIVED FROM TRS.
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  579111
  IN ALL FUTURE CORRESPONDENCE
   
  Page 3 of 3
  Sincerely,
  *****************************
  Senior Processing Specialist

  TRS Recovery Services, Inc

• Initial Complaint

  05/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We received a letter in the mail from TRS Recovery Services stating we owed $27.31 from Amazon Marketplace Pmts and another $20 on top of it. We called Amazon and they see we paid for the items we purchased on Amazon and they have no connection with ***, saying they didnt send us there. Called our bank and we are in good standing and no debt owed. We are under the assumption this company is fraudulent, illegitimate, or has been scammed of some sort. We try to call the *** company to do a dispute but only will let us if we input all of our bank account information in, which we will not do.

  Business response

  06/14/2024

  IMPORTANT NOTICE: REFER TO TRACKING NUMBER ****** IN ALL FUTURE CORRESPONDENCE June 14, 2024 ********************************************************************************************************************************* RE: BBB Complaint# ******** Original Creditor: Amazon Marketplace Pmts Current Creditor: Amazon Marketplace Pmts Reference Number: 44-241354426227 This is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION Dear *****************, TRS Recovery Services (TRS) received your BBB complaint in regards to the reference number mentioned above. While TRS certainly understand and apologize for any frustration in our attempt to collect the above-referenced item, our communication to you was not a scam, but rather the result of an item that Amazon assigned to us for collection after they notified us the payment returned from the bank. When an item returns unpaid Amazon may assign it to TRS Recovery Services for collection. For your reference, please consult the following link explaining the relationship between Amazon and TRS: **************************************************************************** As we were not parties to your conversation with Amazon, we can not comment on what was said or was not said but we can assure you that as reflected above, TRS is not a fraudulent company but works with Amazon. Based on the information you provided, we reached out to ****** as part of our investigation. In response, Amazon has directed TRS to close this item. Accordingly, you will receive no further communication from us regarding this matter. We have also provided this information to TRS affiliate TeleCheck Services, **** (TeleCheck), a specialty reporting agency, and TeleCheck has updated the status of these items in its database. If I can answer any other questions regarding this, please feel free to reach out to me directly at ************** or our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in maintaining the accuracy of its records. Sincerely, ***************************** Senior Processing Specialist TRS Recovery Services, Inc.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  TRS recovery is trying to get a $6.99 Amazon prime payment plus and added $25 fee. I have never missed a prime payment and I have everything to prove it. Amazon has stated that they do not use TRS. IS THIS A SCAM?

  Business response

  06/21/2024

  June 21, 2024
  *****************************
  ***********************************
  *******, AK 99623
  RE: BBB Complaint# ********
  Original Creditor: Amazon Marketplace Pmts
  Current Creditor: Amazon Marketplace Pmts
  Reference Number: 44-240884425355
  This is a communication from a debt collector.
  This is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION
  Dear ******************,
  TRS Recovery Services (TRS) received your BBB complaint in regards to the reference number mentioned above. While TRS
  certainly understand and apologize for any frustration in our attempt to collect the above-referenced item, our communication
  to you was not a scam, but rather the result of an item that Amazon assigned to us for collection after they notified us the
  payment returned from the bank. For more information on TRS relationship with Amazon, please see Amazons website at:
  *********************************************************************
  As you *** know, when a consumer sets their form of payment with Amazon one option is to pay from a designated checking
  account1
  . In those instances, transactions are electronically processed like a check even though no physical check is actually
  involved. When the checking account is selected as a form of payment it is applied to the transaction, which can directly be
  with Amazon or with one of its associated vendors. If the checks return unpaid, they are then assigned to TRS for collection.
  This is what happened here. While we were not parties to your conversation with Amazon, in our experience Amazon customer
  service representatives sometimes do not distinguish between money that *** be owed directly to Amazon as opposed to
  money that *** be owed to a vendor who is selling on Amazon. Amazon does not treat these the same. If you still have
  questions regarding the notices you were sent, please call Amazon Marketplace at ************.
  While your complaint reflects your belief that this item involves payment for your Amazon Prime account, it does not. We
  contacted Amazon to verify the transaction and the shipment of the products. Amazon confirmed the order and shipping
  information. This item arose from a failed payment for ******* Galaxy screen protectors that were delivered to your address.
  We have enclosed a copy of the Transaction Invoice provided by Amazon for your review and as validation for this item.
  Accordingly, our records indicate the following debts:
  Trans. # Date Amount Original Creditor Current Creditor Rcvd by TRS Fee Total Due
  44-240884425355 03/22/2024 $6.99 Amazon Marketplace
  Pmts
  Amazon Marketplace
  Pmts 03/28/2024 $25.00 $31.99
  If you believe there has been an error and your transaction cleared your bank, we can clear this up using your bank statement. If
  you think this is the case, please provide a copy of your bank statement, with the running balance, from 3 business days before
  the transaction cleared and 3 business days after it cleared. The transaction in question and the running balance must be visible.
  1 Transactions were made with account routing #********* ***************** on account ending in ****3521
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  577797
  IN ALL FUTURE CORRESPONDENCE
  
  Page 3 of 7
  You can provide the information online by visiting our website at www.trsrecoveryservices.com, you can also fax this
  information to ************** or mail to: TRS Recovery Services, Inc., P.O. *****************************.
  However, if after review of the validation you determine that this debt is valid and you would like to make a payment, you ***
  call TRS ************************** at ************** or you can mail a cashiers check or money order to the following
  address:
  TRS Recovery Services, Inc.
  PO BOX 9109
  ***********************
  For further investigation and resolution please include the tracking number found on the top right hand of this letter.
  Please note TRS does not report to any of the major credit reporting agencies, specifically Experian, TransUnion, or Equifax;
  therefore, this matter should not have any negative effect on your credit rating with those agencies. TRS does however report to
  its affiliate TeleCheck Services, ***** a specialty reporting agency. Therefore, this item *** affect future check transactions at
  any TeleCheck subscribing merchant until they have been resolved.
  If we do not hear back from you with further information, we will assume that you no longer dispute this item or the validation
  that we have provided.
  ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE.
  Be assured that information you provide is legally protected from unauthorized disclosure. If I can answer any other questions
  regarding this or any other items, please feel free to reach out to me directly at ************** or our ******************** at
  ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in maintaining the accuracy of its
  records.
  Sincerely,
  *****************************
  Senior Processing Specialist
  TRS Recovery Services, Inc.

  Customer response

  06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have just gotten off the line with Amazon and they assured me that this charge was paid and that this attempt was done out of some kind of error. Please do not send another form letter saying that ot was not paid and that you want 3X's more than the original charge. This may not seem like a scam to you, but to anyone with a simple mind can see differently. Do not try and collect money for something that was paid for. This is what is wrong with big businesses these days. They small guy doesn't have chance unless they stand up and *** roll over to these fraudulent bankers and collection agencies that could give 2 rips for the proper thing to do.
  
  Regards,
  
  *****************************

  Business response

  07/16/2024

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  581358
  IN ALL FUTURE CORRESPONDENCE

   

  July 16, 2024
  *****************************
  ***********************************
  *******, AK 99623
  RE: BBB Complaint# ******** - Rebuttal
  Original Creditor: Amazon Marketplace Pmts
  Current Creditor: Amazon Marketplace Pmts
  Reference Number: 44-240884425355
  Dear ******************,
  TRS Recovery Services (TRS) received your BBB rebuttal in regards to the reference number mentioned above. We apologize
  for any difficulty you may have experienced in our attempt to resolve this matter.
  As part of our reinvestigation, we contacted Amazon to validate the payment; Amazon did not provide us validation. As a
  result, this account has been coded as return to merchant in our database, the statutory service fee has been waived, and the
  account closed in all TRS systems. You have no further responsibility for this item.
  Finally, please note TRS does not report to any of the major credit reporting agencies, specifically Experian, TransUnion, or
  Equifax; therefore, this matter should not have any negative effect on your credit rating with those agencies. TRS does
  however report to its affiliate TeleCheck Services, ***** a specialty reporting agency.
  If I can answer any further questions or concerns, please call me directly at **************; you may also reach our Consumer
  Call Center at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in maintaining the
  accuracy of its records.
  Sincerely,
  *****************************
  Senior Processing Specialist
  TRS Recovery Services, Inc

• Initial Complaint

  05/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Somebody used a fraudulent check with my name on it and they are trying to collect

  Business response

  06/13/2024

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  577603
  IN ALL FUTURE CORRESPONDENCE
  
  June 13, 2024
  *******************************
  2309 ***** Ct NW
  *********************
  RE: BBB Complaint# ********
   Original Creditor: Wamart No. 2924
   Current Creditor: TeleCheck Services LLC
   Reference Numbers: 37-240963725113 and 37-240943725490
  This is a communication from a debt collector.
  This is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION
  Dear *******************,
  TRS Recovery Services (TRS) received your BBB complaint in regards to the reference numbers mentioned above. TRS 
  regrets any inconvenience or confusion you have experienced in our attempt to recover the above referenced items. 
  For background, our affiliate TeleCheck Services, LLC (TeleCheck) is a specialty reporting agency and check warranty 
  company that works with merchants that wish to accept payment by check or electronic check. Once a check transaction is 
  accepted by TeleCheck at the point of sale, it warrants the item for non-payment. This means if a transaction (check or 
  electronic debit/check) returns from the bank unpaid, TeleCheck will pay the merchant for the item as part of its warranty, take 
  ownership of the item, and assign it to TRS for collection.
  That is what happened here. TRS records reflect these items returned from the bank unpaid because there was a stop payment
  on the funds on a BOKF, NA, checking account ending in ****1186. Once the item returned unpaid, TeleCheck Services LLC 
  paid ******* for the items as part of its warranty, and TeleCheck assigned it to TRS for collection. 
  Please find enclosed with this letter a copy of the transaction ECA receipts we received from ******* as part of our 
  investigation and as validation for the above-referenced items. A summary of the active items in our database is provided 
  below:
  Transaction # Date Amount Original 
  Creditor
  Current Creditor Received by 
  TRS
  Fee Total Due
  37-240963725113 04/01/2024 $393.62 Wal-Mart No. 
  2924
  TeleCheck 
  Services LLC 04/05/2024 $0.00 $393.62
  37-240943725490 03/30/2024 $205.54 Wal-Mart No. 
  2924
  TeleCheck Service 
  LLC 04/03/2024 $0.00 $205.54
  We understand that you believe these may be the product of forgery or identity theft. To assist you, I am enclosing a prefilled
  TRS Forgery/Identity Theft Declaration that you can use.. You just need to review the form and confirm its accuracy. If it is 
  accurate, please check the appropriate boxes, sign the form, date the form, and send it back to the address on the form. If you 
  prefer to use something else, any or all of the below pieces of information would also assist us: 
  a copy of a filed police report listing all disputed items;
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  577603
  IN ALL FUTURE CORRESPONDENCE
   
  Page 3 of 9
  a completed FTC Identity Theft Report Affidavit available at www.ftc.gov; or
  a completed bank affidavit or declaration.
  You may fax this information to **************. Please also provide a phone number where you may be reached during 
  business hours if we have questions. 
  TRS does report unresolved items to its affiliate TeleCheck Services, LLC., a specialty reporting agency, which may affect a 
  consumers ability to process checks or open bank accounts with TeleChecks subscribing merchants and financial institutions.
  TRS will assume that you accept the validation and no longer dispute the above item unless we hear back from you with further 
  information. 
  If I can answer any other questions about this matter, please feel free to call me directly at ************** or contact our 
  Consumer *********** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in 
  maintaining the accuracy of its records.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER 
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.
  Sincerely,
  *****************************
  Senior Processing Specialist
  TRS Recovery Services, Inc.
  Enclosures

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Received a letter from TPS Recovery Services saying I owe money for an unpaid balance through Amazon Marketplace for $110.96. I contacted Amazon and they said I dont owe anything. I dont understand how a company can charge people for debts they do not owe. I never had a bill from Amazon and since I order from them often would know exactly where to send a bill. I want this business to stop harassing me and this should not be on my credit report. This is scam business.

  Business response

  06/21/2024

  June 21, 2024
  *********************
  1683 Tschache Ln Apt 222
  Bozeman, MT 59715
  RE: BBB Complaint# ********
  Original Creditor: Amazon Marketplace Pmts
  Current Creditor: Amazon Marketplace Pmts
  Reference Number: 44-241064425269
  This is a communication from a debt collector.
  This is an attempt to collect a debt.
  Any information obtained will be used for that purpose.
  SEE ENCLOSED FOR OTHER IMPORTANT INFORMATION
  Dear ****************,
  TRS Recovery Services (TRS) received your BBB complaint in regards to the reference number mentioned above. While TRS
  certainly understand and apologize for any frustration in our attempt to collect the above-referenced item, our communication
  to you was not a scam, but rather the result of an item that Amazon assigned to us for collection after they notified us the
  payment returned from the bank. For more information on TRS relationship with Amazon, please see Amazons website at:
  *********************************************************************
  As you *** know, when a consumer sets their form of payment with Amazon one option is to pay from a designated checking
  account1
  . In those instances, transactions are electronically processed like a check even though no physical check is actually
  involved. When the checking account is selected as a form of payment it is applied to the transaction, which can directly be
  with Amazon or with one of its associated vendors. If the checks return unpaid, they are then assigned to TRS for collection.
  This is what happened here. While we were not parties to your conversation with Amazon, in our experience Amazon customer
  service representatives sometimes do not distinguish between money that *** be owed directly to Amazon as opposed to
  money that *** be owed to a vendor who is selling on Amazon. Amazon does not treat these the same.
  Based on your complaint, we contacted Amazon to verify the transaction and the shipment of the products. Amazon confirmed
  the order and shipping information. We have enclosed a copy of the Transaction Invoice provided by Amazon for your review
  and as validation for this item. Accordingly, our records indicate the following debts:
  Trans. # Date Amount Original Creditor Current Creditor Rcvd by TRS Fee Total Due
  44-241064425269 04/09/2024 $85.96 Amazon Marketplace
  Pmts
  Amazon Marketplace
  Pmts 04/15/2024 $25.00 $110.96
  If you believe there has been an error and your transaction cleared your bank, we can clear this up using your bank statement. If
  you think this is the case, please provide a copy of your bank statement, with the running balance, from 3 business days before
  the transaction cleared and 3 business days after it cleared. The transaction in question and the running balance must be visible.
  You can provide the information online by visiting our website at www.trsrecoveryservices.com, you can also fax this
  information to ************** or mail to: TRS Recovery Services, Inc., P.O. *****************************.
  1 Transactions were made with account routing #********* *********** N.A., on account ending in ****8020
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  577596
  IN ALL FUTURE CORRESPONDENCE
  
  Page 3 of 7
  However, if after review of the validation you determine that this debt is valid and you would like to make a payment, you ***
  call TRS ************************** at ************** or you can mail a cashiers check or money order to the following
  address:
  TRS Recovery Services, Inc.
  PO BOX 9109
  ***********************
  For further investigation and resolution please include the tracking number found on the top right hand of this letter.
  Please note TRS does not report to any of the major credit reporting agencies, specifically Experian, TransUnion, or Equifax;
  therefore, this matter should not have any negative effect on your credit rating with those agencies. TRS does however report to
  its affiliate TeleCheck Services, ***** a specialty reporting agency. Therefore, this item *** affect future check transactions at
  any TeleCheck subscribing merchant until they have been resolved.
  TRS has received your Cease-and-Desist notification regarding the reference number mentioned above. The status of your
  account has been updated accordingly.
  If we do not hear back from you with further information, we will assume that you no longer dispute this item or the validation
  that we have provided.
  ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE.
  Be assured that information you provide is legally protected from unauthorized disclosure. If I can answer any other questions
  regarding this or any other items, please feel free to reach out to me directly at ************** or our ******************** at
  ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in maintaining the accuracy of its
  records.
  Sincerely,
  *****************************
  Senior Processing Specialist
  TRS Recovery Services, Inc.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩