Reviews

This profile includes reviews for TRS Recovery Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TRS Recovery Services, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  TRS Recovery Services, Inc. (TRS)

  14141 Southwest Fwy Sugar Land, TX 77478-3493

• 

  TRS Recovery Services, Inc.

  1600 Terrell Mill Rd Marietta, GA 30067-8302

• 

  TRS Recovery Services, Inc.

  1600 Terrell Mill Rd SE Marietta, GA 30067

• 

  TRS Recovery Services, Inc. (TRS)

  PO Box 4812 Houston, TX 77210-4812

Review Details

• Review fromDenise W

  Date: 11/26/2024

  1 star

  Denise W

  Date: 11/26/2024

  TRS Recovery Services manager's and customer service's *** are very rude and disrespectful: I'm so tired of talking to companies that people do not appreciate their jobs. If you are not happy with your job/company, please don't take it out on the customers: I received a call from *** and they didn't leave no voicemail or anything, I called back to found out the nature of the call and the customer ******************** *** told me to annoy the called it was a mistake. I tried to explain why I thought they were calling, he simply told me to annoy and that's when I asked for a manager: The manager gets on the phone and act like he didn't want to do his job, nor did he know how to talk to me. All I was simply doing explaining my end of the story: Call was never resolved, it's really sad that you have to go to this length in order to help. People that's in customer service needs to be trained more on how to talk to customers;

  TRS Recovery Services, Inc.

  Date: 11/29/2024

  Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send additional information regarding the *** complaint such as your name, card number and/ or bank account, and address, to the below email: ********************** Upon receipt we will be able to assist with the resolution of your stated concerns.
  
  Thank you,
  Fiserv
  
  

• Review fromKristin S

  Date: 09/13/2024

  1 star

  Kristin S

  Date: 09/13/2024

  I have been recently contacted by mail from TRS Recovery Services, Inc. regarding purchasesI I never made. I checked my bank account and the money this company is saying I owe them is not correct. I never made these purchases. This company is fake and fraudulent! TRS Recovery Services asks for my drivers license number on their form. What does my drivers license have to do with resolving a debt???? I strongly feel that this is a fake business which is attempting to get personal information from individuals such as myself.

  TRS Recovery Services, Inc.

  Date: 09/18/2024

  Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send additional information regarding the alleged debt with TRS Recovery Services, Inc. to the below email: ********************* and please include case number ******** in the subject line. Upon receipt we will be able to assist with the resolution of your stated concerns.
  
  

• Review fromAmanda E

  Date: 09/05/2024

  1 star

  Amanda E

  Date: 09/05/2024

  I receive no less then 5 calls a day. When I call back says it is a bad number. Finally answered today and I have been on hold for almost five minutes when they called me. Will be reaching out to lawyer if this doesnt stop.

  TRS Recovery Services, Inc.

  Date: 09/18/2024

  Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send additional regarding the alleged debt with TRS Recovery Services, Inc. to the below email:  *********************.  Upon receipt we will be able to assist with the resolution of your stated concerns.

• Review fromCaisha H

  Date: 07/16/2024

  1 star

  Caisha H

  Date: 07/16/2024

  0 stars if possible, absolute scam. They charged the order three times and took it in and out now theyre claiming it was insufficient funds. I have proof from ****** that I paid for the order, but they wont accept it.

  TRS Recovery Services, Inc.

  Date: 07/17/2024

  ****************, 

  Thank you for contacting us with stated concerns. We would be happy to assist but would need the details on your account. 

  Please email your name, address and contact information to ********************** include your proof of payment. Please reference case number 13154687.

   

  Thank You, ******

• Review fromRachel H

  Date: 06/27/2024

  1 star

  Rachel H

  Date: 06/27/2024

  I'd give 0 stars if I could. I received a notification that my products I ordered on Amazon were canceled and that my account is frozen due to TRS is contacted for something. There was no reason given further. I called but was skeptical. The first 2 ladies I spoke to stated I needed my phone number as well as my email address to find whatever account they had in their system yet they could not find anything so they transferred me to another company and they hung up on me before answering. The next lady stated she needed my social security number and my routing/account number in order to find my account and when I denied she stated "I was not willing to work with her to resolve the issue". Why would the first 2 only need a phone number and email but this person needs my SSI and banking info? After not being able to find my account she sent me to the "other company" again and they hung up yet again. TERRIBLE CUSTOMER SERVICE. SKETCHY BUSINESS PRACTICES

  TRS Recovery Services, Inc.

  Date: 06/28/2024

  ******************

  Thank you for reaching out with the stated concerns. We would be happy to assist and try to locate your account. Please email your name, address and a copy of any collection letters you received from TRS to **********************. . Please reference case number 13090172. 

  Thank You, ******

• Review fromVasile T

  Date: 06/05/2024

  1 star

  Vasile T

  Date: 06/05/2024

  received 15 claims for a fake account. Verified with all CC, all accounts, by phone. Nothing. Phishing aggressive scam to get voter info?

  TRS Recovery Services, Inc.

  Date: 06/07/2024

  *************************, Thank you for contacting us with the stated concerns. In order to assist we need additional information. Please email us your name, address, phone number, and a brief summary of the issue to ********************* reference case number 238850.Thank you, ******.

• Review fromSherry E

  Date: 05/17/2024

  1 star

  Sherry E

  Date: 05/17/2024

  If I could give you less than 1 star I would. You're trying to collect from my deceased mother who died in December 2023, leaving no estate. Im not in any way obligated to pay her debts.

  TRS Recovery Services, Inc.

  Date: 06/14/2024

  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  577139
  IN ALL FUTURE CORRESPONDENCE
  
  May 9, 2024
  ***********************
  Email: **********************
  RE: BBB Review # ******
   Original **************************************** N/A
   Reference ************************************************************* (TRS) received your BBB customer review in reference to ********************** (TRS) trying 
  to recover an item from your mother. We are sincerely sorry for your loss. We were not provided any notice of her passing. 1
  With a little help, we can update this item and cease communications, but we need your assistance in finding it, however as 
  your complaint did not include sufficient detail The easiest way would be to provide us a copy of the letter TRS sent your 
  mother, or the reference number included on it. Alternatively, we may be able to locate it using either:
  The State drivers license ID used to write the check; or 
  Bank routing/account number for all records at issue
  Once we have that information, we can update the item with a copy of a Death Certificate or other similar notice. Again, we are 
  sorry for your loss. 
  Be assured that the confidentiality of the information you provide is legally protected from unauthorized third-party disclosure. 
  You may fax this information to **************. We also ask that you provide a phone number where you may be reached 
  during business hours if we have questions. 
  If you have any questions or would like to discuss this matter directly with me, please call **************; you can also reach 
  our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. 
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER 
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.
  Sincerely,
  *****************************
  Senior Processing Specialist
  TRS Recovery Services, Inc.

• Review fromJohn D

  Date: 04/12/2024

  1 star

  John D

  Date: 04/12/2024

  TRS is the absolute worst! I'm extremely disappointed with ****** for using this company at all. (Why didn't ****** reach out to me in the first place if they thought there was a problem?)First I got emails from TRS referencing an ****** account number that I don't even have - turns out it was part of one of my checking account numbers, not an ****** account number at all. And these TRS emails were so amateurish and suspicious, I assumed it was a phishing scam and deleted them. Nothing about them looked authentic or professional.I only took notice when I got a letter in the mail from them, to which I immediately responded with multiple phone calls. The quality of their phone service was so poor, I couldn't even understand what they were saying. I kept asking them to call me back from a "real" phone with a good connection, but all of the callbacks had the same issue.I finally filed a dispute on their website, to which I got no response at all - not even a simple acknowledgment that they received it. That was several weeks ago and I still haven't heard anything from them. And there's no way online to check the status either.I'm so tired of wasting my time trying to resolve an issue that should never have come up in the first place and while TRS is one of the worst companies I've ever dealt with, I blame ****** for sending this to them in the first place. When I was finally able to get a person on the phone at ******, their response was "oh yeah, we send things to TRS so now it's out of our hands".Very disappointing; my hope is that enough complaints will put TRS out of business and wake up ******.

  TRS Recovery Services, Inc.

  Date: 05/08/2024

  IMPORTANT NOTICE:REFER TO TRACKING NUMBER ****** IN ALL FUTURE CORRESPONDENCE
  Full response with attachments has been sent via email to the email address provided. 
  
  Dear ****************,
  TRS Recovery Services, Inc. (TRS) has received your BBB review regarding emails you received in reference to an Amazon
  account and the multiple phones calls that you made to TRS.
  TRS regrets any inconvenience you may have experienced in your attempts to reach us and that TRS certainly understand and
  apologize for any frustration in our attempt to collect the above-referenced items, our communication to you was not a scam,
  but rather the result of an items that Amazon assigned to us for collection after they notified us the payments returned from the
  bank on a closed account. We thank you for bringing this to our attention. Be assured that we will continue to review our
  processes in an effort to improve consumer satisfaction and ease of service.
  For background, when a consumer sets their account with Amazon it can be tied to a checking account1
   as a form of payment.
  Transactions are electronically processed like a check even though no check is actually involved. When the checking account is
  selected as a form of payment it is applied to the transaction, which can directly be with Amazon or with one of its associated
  vendors.
  We contacted Amazon to verify the transactions and the shipment of the products. Amazon confirmed the orders and shipping
  information. We have enclosed a copy of the receipts and shipment details provided by Amazon for your review. Please call
  Amazon if you have concerns or further questions at ************.
  After reviewing this information TRS has waived three of the return check service fees of $25.00 for each item as a onetime
  courtesy, leaving one service fee owed.
  Again, as these were not traditional checks which were used but rather processed as electronic checks. These documents reflect
  the purchase and sale of the items. Accordingly, our records indicate the following debts:
  Trans. # Date Amount Original Creditor Current Creditor Rcvd by
  TRS Fee Total
  Due
  44-240524425229 2/13/2024 $63.05 Amazon.Com Services
  Inc.
  Amazon.Com Services
  Inc. 02/21/2024 WAIVED $63.05
  44-240514425880 2/13/2024 $58.46 Amazon Marketplace
  Pmts
  Amazon Marketplace
  Pmts 02/20/2024 WAIVED $58.46
  44-240524425795 2/14/2024 $264.87 Amazon Marketplace
  Pmts
  Amazon Marketplace
  Pmts 02/21/2024 WAIVED $264.87
  44-240534425145 2/13/2024 $89.99 Amazon Marketplace
  Pmts
  Amazon Marketplace
  Pmts 02/22/2024 $25.00 $114.99
  1
   Transactions were made with account routing #********* ************ on account ending in ****7621
  Be assured that information you provide is legally protected from unauthorized disclosure. If you have any questions or would
  like to discuss this matter directly with me, please call me at **************; or our ******************** at **************
  Monday-Friday 8:00 a.m. to 5:00 p.m. ET.
  If you would like to make a payment, you may call TRS ************************** at ************** or you can mail a
  cashiers check or money order to the following address:
  TRS Recovery Services, Inc.
  PO BOX 9109
  ***********************
  Please include the reference number on the payment to ensure posting accuracy. TRS will assume you agree with these
  findings unless you contact us to provide additional information for our review.
  If we do not hear from you TRS will assume you agree with our findings and these items will remain active in our system until
  resolved.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS.
  .
  Sincerely,
  *****************************
  Senior Processing Specialist
  TRS Recovery Services, Inc. 
  

• Review fromRebecca M

  Date: 04/04/2024

  1 star

  Rebecca M

  Date: 04/04/2024

  TRS Collections called me and threatened me with check fraud concerning an installment loan. I asked for the contract to be sent to me so that I could see the signature and still nothing has been emailed to me. I called again after work and nobody answered and I left a voice mail and still no response.

  TRS Recovery Services, Inc.

  Date: 04/19/2024

  Dear *****************************,
  Your dispute has been received by TRS Recovery Services, Inc. (TRS).
  Presently, we are unable to retrieve the file(s) from our database, based on the information you have provided. We ask that you provide the information listed below in order to ensure that we can obtain all the accurate information from our database and verify the status of the debt.
  The phone number that TRS is calling.
  Any reference number received on a TRS letter.
  The State drivers license ID used to write the check.
  Please fax this information to ************** for further investigation and resolution.
  Be assured that information you provide is legally protected from unauthorized disclosure. If you have any additional questions: Please contact the ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET.
  ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TRS MUST BE INCLUDED.
  Sincerely,
  *****************************
  Sr. Processing Specialist
  TRS Recovery Services, Inc.

  TRS Recovery Services, Inc. is required under certain state laws to notify consumers of the following rights. This list does not contain a complete list of the rights consumers have under local, state and federal law.
  This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector. Calls to and from TRS Recovery Services, Inc. may be monitored and recorded.
  If you have a dispute or inquiry, please write or fax to: TRS Recovery Services, Inc., P.O. Box ******, ******** ** *****. Our facsimile number is ************. Alternatively, if you would like to complete the online inquiry or dispute form, please visit our website at www.trsrecoveryservices.com.
  For ********** Residents: As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
  For ******** Residents: TRS Recovery Services, Inc. has a local ******** office which is located at ************************************************************************************************************************. The office hours are Monday through Friday from 8:00 a.m. until 5:00 p.m. MT. Payments can be made in person at this location if desired. Payments shall be in the form of a money order or cashiers check. No cash, debit or credit card payments are accepted. TRS can be reached by telephone at ************. Please note that this location is for walk-in payments only. Do not send correspondence to this address.
  For ***** Residents: TRS Recovery Services, Inc.s hours of operation are Monday through Friday from 8:00 a.m. until 5:00 p.m., ET. TRS can be reached at **************.
  For ******** Residents: The law requires that TRS Recovery Services, Inc. provide consumers with our Nationwide Multistate Licensing System Identifier and a link to their website where our information as a financial services provider can be verified. NMLS Identifier: ******. Website: www.NMLS********Access.org
  For ************* Residents: NOTICE OF IMPORTANT RIGHTS. YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR **** NOT BE MADE AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN (10) DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN (7) DAYS OF THE REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING THE **** COLLECTOR.
  This collection agencys hours of operation are Monday through Friday from 8:00 a.m. until 5:00 p.m., ET.
  For ************** Residents: Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to: (i) the use or threat of violence; (ii) the use of obscene or profane language; and (iii) repeated phone calls made with the intent to annoy, abuse, or harass,
  You have the right to request substantiation of a charged-off debt. To request substantiation, please submit a written request to TRS Recovery Services, Inc., P.O. Box ******, ********, ** *****. Please include your reference number. You can also request substantiation of a charged-off debt by calling ** at **************.
  For *************, ******** Residents: TRS Recovery Services, Inc. is licensed by the ************* ********** of ******** Affairs: License Number *******. *** provides IVR options in Spanish as well as Spanish-speaking agents to orally communicate with *** residents. It does not maintain processes to translate its written communications to *** residents into a language other than English. However, translations, as well as descriptions of commonly used debt collection terms are available in multiple languages on the website of the ************* ********** of ******** Affairs at www.***.gov/dca. If you wish to notify *** of your preferred language or speak to a live representative, contact TRS Recovery Services, Inc. at ************** and ask for ***************************.
  For ************** Residents: TRS Recovery Services, Inc. is licensed by the **************************************: Permit Number 582014180.
  For ********* Residents: TRS Recovery Services, Inc. is licensed by the ************************ of the ********* ************************************.
  For **** Residents: As required by **** law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
  For ********** Residents: TRS Recovery Services, Inc.s local office is located at ****************************, Suite ********************************* (Do not send payments to this address).
  For ************* Residents: TRS Recovery Services, Inc. will relinquish your paper check when the check and returned check fee have been paid-in-full. Please verify the address where the check is to be sent by writing to P.O. Box ******, ********, ** *****, and include your reference number.
  For ********* Residents: TRS Recovery Services, Inc. is licensed by the ******** of ******* in the Wisconsin ********** of ********* Institutions, www.wdfi.org.
  For *******, ******** Residents: To speak with a live representative, contact TRS Recovery Services, Inc. at ************** and ask for ***************************.

   

• Review fromIsabelle P

  Date: 02/29/2024

  1 star

  Isabelle P

  Date: 02/29/2024

  Same story as many others. TRS has been harassing me with letters for 2 months for a charge that was paid and posted on both my ***** ***** checking account and my ****** account. Took me an hour to file a dispute and still not sure if I will get this solved. They should offer the ability to verify the dept over the phone with a real human before people are being made to waste time disputing things that are false.

  TRS Recovery Services, Inc.

  Date: 03/22/2024

  March 22, 2024 ********************************* ************************************************************** RE: BBB REVIEW ****************** Creditor: Amazon Marketplace Pmts Reference Number: 44-233624429329 Dear ********************,TRS Recovery Services, Inc. (TRS) has received your BBB review regarding the above-referenced item assigned by Amazon to TRS for collection. We apologize for any inconvenience or confusion you may have experienced as a result of this issue.For background, TRS system reflects that we were assigned one item for collection. This transaction returned unpaid on a ***** ********** account ending in ****3114 because of a stop payment processed on the checking account. Once this item returned from the bank unpaid, Amazon assigned it to TRS for collection.As part of our investigation, we attempted to contact Amazon to validate this debt and was unsuccessful. Therefore, the status of this item has been coded as return to merchant in our database, the statutory service fee has been waived, and this item has been closed in all of TRS systems. You have no responsibility for this item. We have also provided this information to our affiliate TeleCheck Services, LLC, to update the status of the item in its database. A summary of this item as modified is below.Trans. # Check # Date Amount Original Creditor Current Creditor Rcvd by TRS Fee Total Due 44-233624429329 ******** 12-22-23 $41.88 Amazon Marketplace Pmts Amazon Marketplace Pmts 12-28-23 $0.00 $0.00 If I can answer any other questions regarding this or any other item, please feel free to reach out to me directly at ************** or our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET.Sincerely,***************************** Collections Team Lead TRS Recovery Services, Inc.