ComplaintsforJames Imaging Systems, Inc.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  James Imaging is in breach of contract and continues to bill us for services past our contractual obligation. Our last payment was supposed to be on July 15th, 2024 which was debited from our account. However, they just sent us a bill for August. We have followed every requirement and they continue to treat us with complete disregard of our signed agreement. I started this process in December of 2023 and returned their equipment in February.

  Business response

  08/05/2024

  August 5,2024  ---- For easier reading see this letter in attachment as well.
  Greetings BBB:
  This is (JIS) James Imaging Systems **** response to BBB complaint received by email from the BBB from (NCFWI) ***************************** Wisconsin, Inc.
  
  Highlighted Yellow: Complaint Involves: CUSTOMER EXPERIENCE INFORMATION 
  JIS- REPLY:  James Imaging Systems Inc:  Response to various Complaints below
  
  ******** Information:
  *********************** (NCFWI) ***************************** -- *********, Inc.
  **************
  ********, **  53072
  Daytime Phone: ************
  E-mail: **********************
  
  The details of this matter are as follows:
  Complaint *************** ******** Services Issues 
  ********s Statement of the Problem:  JIS Response in red:
  From:  ***********************:
  James Imaging is in breach of contract and continues to bill us for services past our contractual obligation. ( JIS-REPLY: We dispute this serious accusation Value Lease Term 63 mo. and 63 of 63 payments received)

  Our last payment was supposed to be on July 15th, 2024 which was debited from our account. (JIS-REPLY: This was the last payment ACH pulled/applied)

  However,they just sent us a bill for August. (JIS-REPLY: August ******* ******** dated/printed 7/22 equipment was returned in 1 business day on 7/19/2024. ******* ********/August voided:  had crossed in mail and was voided upon confirmation of equipment return on 7/24)  

  We have followed every requirement and they continue to treat us with complete disregard of our signed agreement. (JIS-REPLY: JIS has abided by all terms of this attached 63 mo. executed contract)

  I started this process in December of 2023 and returned their equipment in February.  (JIS-REPLY:  JIS has went above and beyond by agreeing to pick up equipment early and store in our warehouse for NCFWI at no charge since January 2024 until Great America Financial/3rd party leasing sent (JIS) return instructions on 7/17/2024, and only charged to pick up from (NCFWI)and (JIS) delivered to Midwest Copier Exchange in ***

  
  
  --------------------
  JIS Statement/reply to BBB complaint #********:
  Dear BBB:  Please let me know if our reply (in red) above to NCFWI disputes is clear or if you have questions, I will be happy to assist. James Imaging Systems holds high regard to our BBB ratings and feels these are serious fictitious accusations and our request is this complaint be removed by the BBB.
  The Lease Term is 63 mo. and 63 of 63 payments received and lease was closed out upon receipt of equipment.
  Important to know that since commencement of this lease as requested by NCFWI, payments are auto pulled monthly by ACH from NCFWI bank and that of course did not happen for this August ******* ******** dated/printed 7/22.  If *********************** had a question on the 64th invoice ******** dated 7/22, he should have placed a call to JIS or GAL ******* services which would eliminate this unnecessary time for all.
  We take pride in providing excellent honest and ethical client services and our company core values focused on this practice.
  FACTS:
  Executed signed lease *******-000 by Great America Lease / James Imaging Systems:
  63 Mo Term Commencement Date: 04/15/2019                       
  Billing Cycle: Monthly Term Date: 07/15/2024
  Current/Final mo. Lease (escalations) Payment: $179.53 Paid To Date:                          07/15/2024
  63 out of 63 payments received.
  Lease closed out on Term date 7/15/2024.
  Equipment Returned to Lease vendor Midwest Copier Exchange 7/19/2024 by ***.
  
  Attached documents:
  Executed Lease 63-month Term Commencement Date 4.15.2019 Term 7.15.2024 Lease ******* 000 Asset Printer/Copier HP M577dn Serial MXCCL560SG
  Return Instructions DATED 7.17.2024 for Lease ******* Equipment ID **************************** Return instructions sent to client on 7/17/2024, client emailed to JIS received 7/17/2024 and equipment returned by JIS on 7/19/2024.
  The invoice for 8/15/2024 ******** crossed with mail date and lease closing was voided and never paid by NCFWI.
                                  -------------------------------------------------------------------------------
  Thank you,BBB, for your time and assistance in closing and removing this complaint or if you should need additional information contact me *******************, VP Operations at ************ and we can set up a meeting with *********************, President of JIS.
  Sincerely,
  *************************;                                                                            *******************
  President                                                                                            VP Operations
  James Imaging Systems
  *********************************************************                                                 ***************************************************************
  ********************                                                                  ************

  Customer response

  08/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  It appears JIS has stopped billing us and will no longer eft funds, therefore we can resolve this matter. 
  
  Regards,
  
  ***********************
  

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